Fitbit Support

@jabellows Hi there. Sorry to hear this. If your cardio fitness level is lower than you’d like, it may be due to several factors; see: support.google.com/fitbit/answer/…. DM us with your Fitbit email, full name, and country of residence for further help. twitter.com/messages/compo…

I think it is time to switch from Fitbit to Garmin. I've been all interested in the cardio score but apparently it sucks and will drop if you do interval training instead of a steady run.

@EliMD101 Hi, there. We're sorry to hear this. To help you with the discomfort with your device, please review our wear-and-care instructions at: fitbit.com/global/us/prod…. DM us your full name, Fitbit email address, the exact date you have noticed this and country of residence.

@1ssve It's the battery for me. If would die every other day after not even year of use. Also it's the worst when it comes to skin irritation. I wear a Fitbit now and have never experience the level of irritation I experienced with my Apple Watch

one day you wake up and just stop wearing your Apple Watch

@saboten38101 こんにちは。 Fitbitカスタマーサポートです。 「ゾーン時間」についてですが、下のリンク先をご確認ください。 support.google.com/fitbit/answer/… 問題が残るような場合は、よろしければダイレクトメッセージにて改めてご連絡ください。 その際、Fitbitアカウントへご登録いただいているメールアドレスをお知らせくださいませ。 お手数をおかけいたしますが、よろしくお願いいたします。

なんかFitbitがバグってる 平日に1万歩、6時間も歩けるわけない

@Zoe24354074 Thanks for letting us know. In order for us to further check on this, please send us a DM with your full name, your Fitbit email address, your Fitbit device model, and your country of residence. twitter.com/messages/compo…

@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

@FitbitSupport hi there, is there any update on the app notification screen being blank in the iPhone app?

Hi, there. Sorry to hear this. We need to exhaust all possible troubleshooting steps before I review your warranty. To maximize battery life, turn off or reduce your use of certain features. For more information and tips, see: support.google.com/fitbit/answer/… under "Tips to extend your Fitbit device's battery life". DM us your Fitbit email, full name and your country, so we can take a look into it.

@FitbitSupport Hello, are you making anything to replace the Charge 6? The battery in mine isn't holding up anymore and I don't want to replace it with another 6 if you have something new coming out soon.

@BeverleyRutter Thanks for the info. In order to best help you with this, we first need you to verify your contact details. Please click the link below to authenticate your account and let me know when you finish. g.co/support/q2vahc This verification expires in 1 hour.

@bookishbish Hi, Hayley. We've replied regarding your concern via DM to provide an update. We hope to see you there.

@PosingforPink @FitbitSupport @fitbit Hey @FitbitSupport any updates on this? I haven’t heard from you in many days

hi @FitbitSupport there’s an issue with your calorie tracker - it keeps defaulting to 1209 calories per day instead of the goal I have set.

@giyupill Hi, there. Thanks for your interest in the Fitbit devices. To find the right fit for you, please visit this page: store.google.com/us/magazine/go…. Let us know if you have other questions.

should i get a fitbit ??

@Rain_berries555 Hi, there. If the screen isn't turning on after placing it on the charger, try restarting it: support.google.com/fitbit/answer/… Then, follow battery charging tips: support.google.com/fitbit/answer/… DM us your Fitbit email and name. twitter.com/messages/compo…

Anyone on #edtwtㅤ have any super cheap activitytracker recommendations??????? Im sooo broke but my fitbit died😭

こんにちは。 ご連絡ありがとうございます。 本件当部署でサポートさせていただきます。 Fitbitアプリとの連携につきましてご迷惑をおかけして大変申し訳ありません。 適切にご案内をするためには、個人情報をいただくなどございますのでダイレクトメッセージでのご連絡をお願いいたします。 お手数をおかけしますが、よろしくお願いいたします。

あすけんを課金してるけど、fitbitの睡眠データ連携がずっとうまくいかない… 何度も再起動してもできない…

@detrans_de Hallo! Danke für die Meldung! Bitte versuch unsere Schritte für die Einrichtung aus: support.google.com/googlenest/ans…. Falls du weitere Schwierigkeiten damit hast, bitte kontaktiere uns direkt unter support.google.com/googlenest/get…. Unser Team steht dir zur Verfügung!

Mit welchem Befehl kann ich bei Google Home auf 2 Geräten YouTube music abspielen? Ich hab die zwei zu "Beide" hinzugefügt. - wenn ich sage "hey Google, spiele meine Musik auf beide" klappt das nicht..

@aston_s Hi, there. Sorry to hear this. Thanks for the video and for troubleshooting. We recommend trying these battery charging tips: support.google.com/fitbit/answer/…. DM us your Fitbit email, full name, Fitbit device model, and country of residence, so we can check. twitter.com/messages/compo…

@FitbitSupport ...my watch doesn't charge just continuously does this. Cant restart by holding button as completely dead. Any help?

@Nufctillidie7 Hi, there. Sorry to hear this. Does this message appear in the app or on the device itself? DM us a photo of the device or a screenshot of the app showing the error, along with your full name, Fitbit email, device model, and country of residence, so we can take a look. twitter.com/messages/compo…

@FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

@papagrizzly92 Hi, Manuel. Sorry to hear this. Do you mean your Charge HR battery is draining fast? If so, try these battery-maximizing tips: support.google.com/fitbit/answer/…. If the issue persists, DM us your Fitbit email, full name, and country of residence. twitter.com/messages/compo…

@FitbitSupport my charge HR battery won’t seem to keep its charge I love this device had it for years how can I fix it?

안녕하세요. 고객님 저희 제품을 이용해 주셔서 감사합니다. 먼저 배터리를 10초간 분리한 후 다시 넣어 주세요. 체중계가 평평한 표면에 놓여 있는지 확인하신 후 체중을 다시 측정해 주시기 바랍니다. 관련된 링크를 보내드리오니 참고하시기 바랍니다. support.google.com/fitbit/answer/… 추가 질문 사항이 있으시면 저희 도움말을 참조해 주세요. support.google.com/fitbit/gethelp… 감사합니다.

Fitbit Aria 10년째 잘 쓰고 있는데, 사람이 올라가지 않아도 자꾸 sensing..이라고 뜨기를 반복해서 배터리가 금방 떨어지는 현상 발생. 왜 그런가 싶어서 뜯어봄

Hi, there. We're sorry to hear this. Please ensure that the quick view/screen wake setting is enabled: support.google.com/fitbit/answer/…. Also, check that Do Not Disturb (DND) and Sleep modes are not turned on: support.google.com/fitbit/answer/…. DM us your full name, email address, device model, and country of residence, so we can check.

my fitbit is being odd. it doesn't vibrate when I hit my step goal and I always have to press the sides of it to turn it on, usually I could just like flick my wrist to have the screen facing me and it would turn on

@TheKookyCoyote Hi, Kooky. We're sorry to hear this. Thanks for troubleshooting beforehand. To further look into this, please DM us your full name, Fitbit email address, Fitbit model, country of residence, and your mobile phone device. twitter.com/messages/compo…

@FitbitSupport The app is not working again. Now, it absolutely will not save my calorie goal (500 cal deficit), instead defaulting to a random goal of 1591 daily calories. I updated, force quit, deleted/reinstalled, etc. I really hate how this thing just…doesn’t work anymore 🤷‍♀️

@cious_colin Hi, Colin. Sorry to hear this. You may still try checking out the other apps and clock faces on gallery.fitbit.com.

i got a new fitbit and i am devastated that I can't have the face backgrounds / watch faces when I get a different model 😫😫 what do you mean I can't have my star trek board computer and my pokétch anymore !

@Jessicayoung_99 We apologize for the inconvenience this has caused. Please DM us your full name, Fitbit email address, Fitbit model, and country of residence for further checking. twitter.com/messages/compo…

@FitbitSupport Can you fix this please? It’s been 2 days.

@FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.