FragrantJewels

@bookqweer Sure thing, please feel free to send us an email to support@fragrantjewels.com or call 1-855-550-1129 Monday through Friday 8:00 am to 4:30 pm PST and one of our representatives will assist you.

@FragrantJewels is it company policy for your customer service reps to ghost customers? I've been trying to get the rest of my items from the black Friday sale for THREE MONTHS and only found out last week that some of them were sold out! Help???

@bookqweer Hi there! we are sorry for the inconvenience, kindly provide us with your email address so we can look into this.

@HorrorMaven1 HorrorMaven, Thank you for contacting Fragrant Jewels. I would like to apologize for the experience you had. I would like to look further into this and see how we may be able to assist you and make this a better experience. Could you provide me with a brief description of t...

@rachellweldon Hi Rachel Weldon, Thank you for contacting Fragrant Jewels. I would like to apologize for the experience you had. I would like to look further into this and see how we may be able to assist you and make this a better experience. Could you provide me with the order number an...

@FragrantJewels I have emailed with no response. I really want to know if the order I placed on Black Friday will be delivered by Christmas.

@sicklyscribe Hello scribble! We apologize for this situation! Could you please send an email to us to support@fragrantjewels.com with your email address and your order number so on eof our customer care agents can help you further? Thank you so much for your patience!

Hey @FragrantJewels I have called twice today during your normal business hours to ask about an order that hasn’t shipped after two weeks. I was sent both times to an automated message asking me to call back during your normal business hours. I’m a bit frustrated.

@LikeABelle We are truly sorry! If you can share with us more information about your issue via email at support@fragrantjewels.com one of our customer care agents will be happy to find your order and update its status for you!

Putting @FragrantJewels on blast for a minute. Three separate orders made and every single one of them not delivered, no tracking updates available and everyone utterly unhelpful! Perhaps you should revisit your business values and practices and use another delivery company.

@Franniebear777 I apologize for this situation, we show our Customer Care Agent did give you a response about your information being escalated on October 31. We also show your replacement was sent, an email about this should be sent soon to you.

@FragrantJewels received a size 5 ring when I ordered a 9 and paid to get the upgraded silver ring. Super bummed as it's the ring I wanted but definitely won't fit. Emailed a week ago and no reply.... is the customer service usually this slow?

@Franniebear777 I am sorry for this situation! We show your information was escalated by our customer care agent and that we are awaiting response about your replacement. A tracking number for this replacement should be shared with you soon! Thank you so much for your patience!

@ACBMcBays We are truly sorry for this situation! Could you please contact us via email with the order number and pictures of the damaged code you received? This way our Customer Care Agents will be happy to help you further with your issue.

@FragrantJewels I keep putting my code in, but it keeps telling me. The site is down... Try again later... not very encouraging.

@SunflowerChai We are truly sorry about this situation! We highly advice verifying if you are able to access our site in other devices and browsers, however, if this issue remains please contact us via email and one of our customer care agents will be more than happy to help you further with...

@FragrantJewels haven’t been able to use your website on my computer nor my phone. Are you going to ever fix this? Or am I screwed with the same stupid box?

@leafinsnow We truly apologize for this situation, if you could please contact us via email with your order number and email address and we would be happy to look further into it for you. Thank you so much for your patience!

Finally got my @FragrantJewels order today, and I’m impressed but I’m still very upset that I paid for expedited shipping and i just got it. Way past 2-4 days I really like the mystery candle I’m torn on if I can support them cause of the shipping and response when I reached out

@Sarie_Faerie We are truly sorry for this situation! We would be happy to look further into this for you! Please send an email to support@fragrantjewels.com with your order number and additional pictures and our support team will be happy to help you further!

Hey uh @FragrantJewels is this normal? I just wanted a nice soothing relaxing bath but now it looks like someone colored me and my bathtub with black crayon. It's also super hard to get off. 😭

@WhoDoYouTell Please send us an email with the order # so we can look into this right away.

@FragrantJewels Made an order on the 3rd of this Month and haven’t received my order??

"I am beginning to learn that it is the sweet, simple things of life which are the real ones after all." - Laura Ingalls Wilder

@nanazunshine We are so sorry to hear about that! If could please contact us by email at support@fragrantjewels.com with a picture of the damaged ring and the order number that included it we would be happy to look further into a solution for you. Thank you for your patience!

Y'all I'm so sad! I bought one of those @FragrantJewels candles because it was a Raven in honor of Poe and the glass was so pretty and the rings were pretty too and what happened? The PLASTIC baggie caught on fire and ruined the ring... Awesome... Don't buy them

@SaltyVet23 Although monthly orders are placed automatically, sets sent through monthly orders are also available for purchase at our store where you can verify this information. We also offer the option to edit your monthly order once it's placed so you can get a set you prefer.

@FragrantJewels... suggestion? Make an option for people with allergies to scents to note that on their accounts. Was a long time customer for the Mrs. but towards the end we kept getting scents that she's allergic to. Had to give it up, couldn't take it any more. Bummer.

@SaltyVet23 Hello! We truly apologize for this situation with our scents and thank you for this amazing idea. For the time being, you can verify all the ingredients at the lower right side our product's page so you can check for possible reactions or allergies.

@Neiceworth_II Neicy Smith, thank you for contacting Fragrant Jewels! We appreciate you taking the time to provide us with your feedback as we are always working to give our customers the best service and products. With your help is gets us closer to reaching our goal!

@FragrantJewels wow sooo beautiful thank you 😍🥹

@idesofmars Hello! I apologize for this issue, we show a response has already been sent on your inquiry. We apologize for this delay and thank you so much for your patience!

@idesofmars Hello again! We have escalated this email and a response is on its way. We apologize for this situation and hope to resolve this quickly for you.

@idesofmars Hello again! We apologize for this situation, could you please share with me your email address so we can look into your issue for you?