KCS In Action

ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide! Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members. Recommended viewing for anyone on any part of a #KCS journey! youtu.be/7bwS01n7POA

KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap. Public Virtual Event, November 17, 8-9am Pacific serviceinnovation.org/event/kcs-in-a…

Thanks to this team of @CSInnovation Members for leading a great convo! Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys. Summary of changes + recording: serviceinnovation.org/kcs-v6-adoptio…

We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide! --A summary of changes: serviceinnovation.org/kcs-v6-adoptio… --Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes! serviceinnovation.org/event/updates-…

We invite you to check out our upcoming public events to engage with other #KCS enthusiasts: serviceinnovation.org/events/categor… For KCS training and certification, the Consortium for Service Innovation has always been the only authorized certifying body for KCS®: serviceinnovation.org/kcs/kcs-traini…

Community Announcement! Along with the new look for @CSInnovation, the KCS Academy name has been retired. We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*

@CSInnovation @MattSeaman16 👀

Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from @MattSeaman16 sharing about where we've been and where we're heading together. See you soon!

@harnoor__ @duellsy We have a comprehensive study guide! library.serviceinnovation.org/KCS/KCS_Certif… (we'll work on making it more findable - please let us know of any questions!)

@duellsy @KCSAcademy Hi Chris, any idea where I can get a free study guide for this certification? I looked everywhere and couldn't find something good enough

Backed up last weeks Fundamentals Certification with the full KCS v6 Practices Certification ✌️ from @KCSAcademy #kcs credly.com/badges/bb840cf…

Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors! serviceinnovation.org/q2-2022-recap-…

Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS! Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org. serviceinnovation.org/event/optimizi…

@proaccessio Surprised! We only knew about our namesake competition as trains (in the US, at least).

Although considerable time, money, & effort go into periodically soliciting customer feedback, companies don't fully capitalize on the heaps of collected data. Sounds similar? Then our upcoming webinar with @GEOTAB is a must-attend. 👉bit.ly/3LmhiC4👈 @KCSAcademy

How can you leverage voice of your customer at each touchpoint to create better product experiences? Join us on June 9 at 8am Pacific w/@SearchUnify & @GEOTAB to learn more! serviceinnovation.org/event/voc-driv…

Best Practices for #KCS Success @tylertech May 26, 8-9 am Pacific ✅Improving findability ✅Coaching for success ✅Delivering relevant knowledge across the organization serviceinnovation.org/event/best-pra…

Verified for KCS v6 Fundamentals from @KCSAcademy. KCS v6 Practices Certification up next ✌️ credly.com/badges/b7f50f3…

Coming up on April 28 with KCS v6 Aligned vendor, @yext! thekcsacademy.net/event/kcs-alig…

Summary + full recording + additional resources: serviceinnovation.org/intelligent-sw…

We shared exciting #IntelligentSwarming updates last week! We have it all covered in the @CSInnovation blog, including a recording of the Intelligent Swarming 101 presentation. Below is a short snippet about the premise and why Intelligent Swarming is so powerful.

🏆 We're proud to share our @KCSAcademy v6 Aligned designation for Yext Support Answers technology! This designation is granted to companies that offer customer support tools aligning with KCS® v6 best practices. yex.tt/3uWOACI