Orbit Help

For customers living in and around the Great Blakenham area, please see the guidance issued by the Suffolk Fire and Rescue service on closing windows and doors where possible:

@AnnemarieCoarse Hi Annemarie, If there's anything we can help you with, could you please send us a private message with your contact details, and our team will be in touch with you. Thanks, Orbit

@OrbitHelp can you please contact me regarding my property. Your website is down when I try and manage my account and there is a leak from the flat above. Thanks

@DavidHealey84 Hi David, Thanks for bringing this to our attention. Could you please send us a private message with your contact details, so our team can get in touch with you? Thanks, Orbit

@SweenySod Hi @SweenySod, We're really sorry to hear this. You can find more information about anti-social behaviour and how to report it here orbitcustomerhub.org.uk/manage-my-home… Or please send us a private message with your contact details and our team will be able to assist you. Thanks, Orbit

@OrbitHelp what can you do to help with excessive noise and heavy bass coming from my neighbors they know I suffer from anxiety and hypertension and my nerves are through the roof I ask for them to reduce the music and they laugh at me

@sternejohn @sternejohn Hi John, Thanks for bringing this to our attention. Could you please send us a private message with the address, so we can pass this onto our team? Thanks, Orbit

@salisbury_bea @salisbury_bea We've passed your messages onto our team. They are currently looking into this and will reach out to you as soon as they can. Thanks, Orbit

@OrbitHelp can you please reply to the emails we have been sending from reyhanyurdaer@hotmail.com

@bigbally We want everyone to enjoy their community in a safe, respectful and inclusive way and understand the wellbeing benefits of an outdoor social space. We've agreed for the benches to remain until a new suitable location is agreed and can be enjoyed by all residents. Thanks, Orbit

@OrbitHelp Unbelievable act of self harm by Orbit. Neighbours banned from meeting on benches outside bungalows over 'health and safety' aol.co.uk/news/neighours…

@imo_edmundston @imo_edmundston Hi Imogen, Can you please private message us with your full name and contact details, so we can pass it to the team to investigate further. Thanks, Orbit

@imo_edmundston Hi Imogen, We're really sorry to hear this. Can you please private message us with your full name and contact details, and our team will reach out to you. Thanks, Orbit

@jademossy Hi Jade, We’re really sorry to see these issues in your home. So that we can get help to you as quickly, can you private message us with your contact details and one of our team will reach out to you. Thanks, Orbit

@edwinbradford Hi Edwin, thank you for getting in touch. Our tenants portal is down for essential maintenance this weekend unfortunately. It will be back online at 8am tomorrow. You can use our contact page on our Customer Hub website for other ways to reach us in the 1/2

@OrbitHelp Are you aware that your tenants portal my.orbit.org.uk is down. I was unable to login yesterday or today and I've tried on two devices with two different internet networks. Of course, I'm unable to notify you using the portal because I can't access it.

@edwinbradford meantime: orbitcustomerhub.org.uk/contact 2/2

@AmbieBambie94 Hi Amber, I'm very sorry to hear this. So that we can discuss this with you, please may I ask you to Direct Message us with details? Thank you, Orbit

@OrbitHelp on a weekly basis you leave the whole of our estate with no hot water. Ridiculous. Sort it out.

Motorists are advised that Gipping Road and Mason Drive in #GreatBlakenham are currently closed due to a fire at Sackers Recycling Centre

We are attending a fire at Sackers Recycling in Gipping Road, Great Blakenham. It has produced a thick smoke plume and we are advising people in the area to keep windows and doors shut, and to please avoid the area if at all possible. @suffolkcc @MidSuffolk

We’re shocked about the current unrest. We were founded to create communities where everyone, no matter their background, can live in peace, with respect and opportunity. We take zero tolerance towards any form of violence, discrimination, harassment or prejudice. #NoPlaceForHate

For our latest customer stories, energy advice, affordability tips and more, visit the news and blog section on our customer hub. orbitcustomerhub.org.uk/news/

10 activities to keep your kids entertained during the school holidays, without breaking the bank! Check out our blog for some fun ideas: orbitcustomerhub.org.uk/news/articles/…

Life's journey is full of twists and turns but with our Better Days support there's always a path forward. Hear firsthand from our customers how the Better Days programme has made a difference to their lives: youtube.com/watch?v=yj-w4P… #BetterDays #ThrivingCommunities

@ZoeKilbride Hi Zoe, We're really sorry to hear this still hasn't arrived and apologise to you for this. One of our team will give you a call about this on Monday. Thanks, Orbit

@OrbitHelp Still hasn’t arrived was promised last week that it would DEFINITELY be here by 1st August. I think this matter now needs to be escalated because this is a joke now

@OrbitHelp Another week has gone by and we are still waiting for our new rent payment card. Please can you tell me when I’m going to receive this???