#AOHelp

We're back... and here to help! 🎾 Got a question or enquiry about the @AustralianOpen? Tag and tweet us now. #AOHelp

@ClarkRKing Hi Clark, the dates for 2021 are yet to be confirmed. Please keep an eye on our socials and website for when they are released. Thanks!

@aohelp I still can’t see the dates of the 2021 Australian Open ???

@aohelp - trying to plan a trip for 2021 Aussie Open. When will the dates officially come out ?

@bdt059 @bdt059 Thanks for the extra information! I will pass this across to our digital team to be looked into.

@NaimaHassen Sorry for the delayed response. We would like to look into this for you, can you please email us at customersupport@tennis.com.au. Thanks!

@aohelp how can we get refunds for our tickets? The ticket masters booth says they aren’t giving any refunds

@jponeil1968 Hi John, Ballpark is open today from 2:00pm from 10:00pm.

@aohelp hi. What time is ballpark open

@meme_maddie Hi Maddie! The Live Stage is subject to capacity so I suggest getting there earlier to avoid disappointment. Fergus James will be kicking it off at 4:40, followed by Ziggy Alberts at 6pm :)

@sc9 To clarify, the 11am entry is for Summer Smash ticket holders :)

@aohelp For grand pass holder? Or esport ticket?

@aohelp Will you open the gate before 11am? I would like to watch the Wheelchair final from 11am at Court 8. or will you open the gate from 2pm? and No one access to the games?? #Wheelchairtennis

@itsgabraf Hi Gabriel! The main stage should go ahead as planned. There are sun shades set up across the venue that provide some protection from the elements. Kind regards, Dan

@aohelp will the stage and performance for @bastilledan still be set even though it’s raining?

@twitch1979 Hi Jamie! If you have tickets to sell, you can post them here - bddy.me/37Ip2eB

@ncas2000 @AustralianOpen Was it possible to confirm the URL for the Australian Open Fan Marketplace ?

@AustralianOpen hi will you still have fan marketplace for this coming AO?

@jameslowy1805 Hi James! You may sell your finals tickets via the Ticketmaster resale website - bddy.me/2u6apmW

@rachingalav Hi Rachin, We have received your email and my colleague will get in touch with you soon.

@sturty_53 Hi Mark, We would like to investigate this further. Can you email us at customersupport@tennis.com.au? Kindly include the date, time and place of the incident and also attach this photo in your email. Kind Regards, Akhil

@aohelp this complete muppet just tried to run me into Parked cars on Bluff Road in Highett, clearly got his license in a box of cereal !! Where do you find these people !! Bayside people watch out !! I’m so angry !! 😡😡😡

@rachingalav Hi Rachin, Can you tell us what your email address is? Did you email- customersupport@tennis.com.au?

@JessFishlock Hi Jessica! We would love to look into this further. There is a link to the list of authorised sellers published on our website. Please drop us an email at customersupport@tennis.com.au

Hey @aohelp maybe put a tweet out to say that Third Party Hospitality tickets that are bought from a link on YOUR WEBSITE .. won’t be honoured HUNDREDS of paying customers being turned away ( as stated by concierge ) as tickets are being refused. #Fault 🎾 Just honour them.

@rachingalav Hi Rachin! We would love to help. Please send an email through to customersupport@tennis.com.au with all relevant information :)

@GupGupGuppy Hi! We recommend not bringing your scooter. It is up to the discretion of the staff, however the cloaking stations have very limited space. Instead, we suggest taking public transport :)

@aohelp Is it possible leave my foldable electric scooter with Cloaking outside or inside Melbourne Park? Thanks

@jonhanlon Hi Jon! Yes, so long as you scan your ticket as you leave, you will be granted entry again :)

@aohelp hi guys - can I use the same ticket to re-enter on the same day? I am going tomorrow but need to leave and come back. Is that possible?

@jeremyyeo Hi Jeremy! You will need to purchase a new ticket. The RLA ticket will not work on multiple days :) ticketmaster.com.au/ausopen

@aohelp Hi there, will a previous days RLA ticket allow me to go back into the grounds the day after?

@twitch1979 Hi! The official resale website is through Ticketmaster - bddy.me/2GBFDos

@okalacofficial @Ticketmaster_AU Hi Oliver , did you get a URL for the Australian Open Fan Marketplace ?

@Ticketmaster_AU can you please provide a link to the official Australian Open Fan Marketplace mentioned in the FAQs here #Q56" target="_blank" rel="nofollow noopener">ausopen.com/tickets/ticket…. Thanks

@amycsteel 🙌🏽

@australianopen has given me 2 day pass tickets to Thursday. I’d like to give them to someone from bushfire affected communities or CFA volunteers. vlinevictoria might be willing to chip in for your transport 🤞🏼🤞🏼… instagram.com/p/B718qyQh04N/…