ExpertAgent

UPDATE: the earlier difficulties that some users were experiencing accessing Expert Agent should now be resolved. Your software should be fully back up and running - please let us know if that's not the case. Apologies again for the inconvenience.

We're aware of some users having issues with accessing ExpertAgent. Our team is working to resolve this as quickly as possible. Apologies for the inconvenience. Please keep an eye out for updates on this and our other social channels.

Our team has now resolved the difficulties some users were having accessing Expert Agent. Your software should now be fully operational. Please let us know if you are having any ongoing issues, and our apologies again for the inconvenience this has caused.

We're aware that some users are currently having difficulties accessing Expert Agent. Our team are working as fast as they can on a fix. We'll keep you updated - thank you for your patience and apologies for the inconvenience.

@MattMartinIvy Hi Matt, thanks for getting in touch. Our team are working to resolve this as soon they can. We'll keep you updated. Apologies for the inconvenience.

@expertagent what is happening with expert agent. Outage on and off all day. Update urgently needed

@AlanHerbs @williams_sales1 Hi Alan, apologies for the inconvenience. Our team are working to resolve this as soon as they can. We'll keep you updated.

@williams_sales1 @expertagent It’s down in my Branch.

@expertagent hi. Is expert agent down?

@ZazaJohnsonBath Hi, apologies for the inconvenience. Our team are working on a fix as soon as they can. We'll keep you updated.

@expertagent The system is down again 3rd time in 6 months

We've resolved issues which caused an outage for users of ExpertAgent this morning. Your system should now be fully operational again - please let us know if you're still having any issues. Thank you for your patience with this and apologies again for the issues.

@wearetiili @williams_sales1 Hi, we're working to resolve this as soon as possible - apologies for the inconvenience

@williams_sales1 @expertagent It's been down an hour for us!😕

@PaulJLambert @williams_sales1 Hi Paul, our team are working to resolve issues with access to Expert Agent that some users are experiencing. We're hoping to have this fixed as soon as possible. Apologies for the inconvenience.

@williams_sales1 @expertagent Down for us too. It’s Becoming far too regular now. Any ideas why? @expertagent An update and some communication with your clients would be gratefully received please

@lily_yeates Hi Lily, our team are working to resolve issues with accessing Expert Agent for some users. We're hoping to have this fixed as soon as possible. Apologies for the inconvenience.

@expertagent the problems today have been unmanageable! We are trying to run a business and have been having problems since 7am!

Our team are working to resolve some current issues with ExpertAgent software. We're doing all we can to get it back up and running as soon as we can, and we'll update on here as soon as it's resolved. Our sincere apologies to everyone affected by the issue.

@brightonagent Hi, apologies again for the issues you've been having. I will make sure your feedback is passed on and that someone gets back to you on this.

@expertagent Im paying staff to do nothing, i accept problems happen, however its your issue not ours and costs have to be covered. I do expect a refund of some sort for next month to be automatically credited

We're currently having some issues with ExpertAgent software. Our team are working on resolving this and we should be back up and running shortly. Please check back here for updates.

@robbie_griff Hi Robbie, our team are still working on resolving the issue. I will update as soon as we're back up and running. Apologies for the issues you've been having.

@AldredsProperty Hi, apologies again for the issues - our team are working to resolve this as soon as possible. For any queries about billing related to this, please contact customerservice@propertysoftwaregroup.com. Thank you

@expertagent The challenge is when we are sold it we are told this cannot happen. I had a member of staff come in early to get on who is twiddling thumbs. Needs to be reflected in our billing

@Stentons Hi, thanks for getting in touch. Our team are still working on getting the issue resolved as soon as they can. Unfortunately I can't give a definite timeframe, but I'll keep you updated. Apologies for the issues you've been having. Thanks again

@expertagent is there any update on the system being back up and running? Thanks

@Vic220680 Hi Vicky, our team are working to get the issue resolved asap. Unfortunately I can't give a definite time frame, but we'll keep you updated. Apologies for the issues you've been having.

@ohitspatrycja Hi Patrycja, apologies for the issues you've been having. Our team is still working on getting the issue resolved and we're hoping to be back up and running as soon as we can. Thanks

@claudroseplatt Hi Claudia, thanks for getting in touch and apologies for the issues you've been having. Our team is working to get the issue resolved asap. Unfortunately I can't give a definite time but I'll keep you updated.

@expertagent Are we any closer to being back up and running?

@_HarrisonsEA Hi, apologies again for the issues you've been having - we're working on getting things back up and running as soon as we can. If you'd like to query any billing, please could you contact customerservice@propertysoftwaregroup.com. Thanks.

@expertagent Will we be compensated for this outage?