Robby Shaffer

@JasonRomano Praying for you man. Whatever it is, Gods not surprised. Let the Holy Spirit be the comforter.

This week our family suffered an immense tragedy. You never think it will happen to your family, until it does. We are leaning on our faith in Jesus but this is really hard to fathom. We covet your prayers.

@NotKennyRogers I just found out from your post. NBA is zero interest to me these days.

As a kid, NBA All-Star Weekend was one of the biggest highlights of the sports calendar. As an adult, I just found out it was NBA All-Star Weekend 5 minutes ago.

@DerrickEvans4WV 1&6

Which seat you choosing?

@AmericanAir @HeathHixson Nothing worse than being executive platinum from miles flown but being 10th down the upgrade list to people who just charge $100k a year on a credit card for their business. Zero out of pocket for them, but higher priority than me actually flying the miles.

We appreciate your feedback and value our customers’ perspectives. While mileage accrual for Basic Economy is changing, you’ll still enjoy the essentials that make travel simple: one free carry‑on, a personal item, complimentary snacks & drinks, and in‑flight entertainment. Your comments truly matter, and we’ll share them with the appropriate leadership team.

I've flown about 17 round trips across the nation since March on @AmericanAir (about 60 flight segments due to a regional connection). I won't have any status by March because I don't use the AA credit card. It's not about loyalty. It's about $$$. It's crazy. Time for a change.

@AmericanAir Generic response. Ha

@robbyshaffer We understand how frustrating delays can be, and we're working to get you in the air as quickly as possible. Please bear with us.

@AmericanAir I’ve been executive platinum for years and never complain. But you’ve had 12 hrs to fix the issue. Now we know why everyone outside of DFW complains about AA.

@AmericanAir Well thanks for telling me there are scammers using your name, but not answering or attending to any of my original Complaint.

@robbyshaffer The social platforms have many spam and fraud accounts. We report them, and encourage you to do the same.

@AmericanAir You definitely have a problem to address

@robbyshaffer This is the only valid handle for American Airlines on X. Any other account isn't valid. We urge you to not provide any info to them and report them as spam.

@AmericanAir But they seem very adamant to help and give me “compensation” for my delay.

@AmericanAir Welp. I gave them only my email and phone number.

@AmericanAir They want a what’sapp number for communication to offer me compensation.

@robbyshaffer Do forgive us. We certainly can't apologize enough for the inconvenience. We understand the value of your time. Our DMs are open should you need our eyes on things.

@AmericanAir Do I trust them

@AmericanAir Why am I talking to someone on an another twitter account called / care response

@AmericanAir You can’t apologize. I see.

@robbyshaffer We can't apologize the delay that you're experiencing. Our DM doors are always open should you need any assistance, anytime.

@AmericanAir Awful online service.

@claimcarer75377 what’s up with your plane being at the gate since 8:15 am and then waiting till 10 min before we board at 7:45PM to delay us for 2.5 hrs because of maintenance on a seat. This is absolutely unacceptable!

@AmericanAir what’s up with your plane being at the gate since 8:15 am and then waiting till 10 min before we board at 7:45PM to delay us for 2.5 hrs because of maintenance on a seat. This is absolutely unacceptable!

@elonmuskTN 47