Dimplex UK

@ObjectsUDesire Good afternoon, It has not come through as of yet I'm afraid. Kind regards, Molly.

@DimplexUK I sent my email address

1/2 I'm so angry with @DimplexUK 2013 I had 2 Dimplex DuoHeat Rads installed for £2k. Nov 2020 they stopped working. Dimplex told me they'd discontinued making them & no longer supplied parts. I was told "get an electrician in" @fergalleamy

@ObjectsUDesire Could I kindly ask for your direct email address as it will not allow me to reply to you via direct message? If you could send this through your direct message I can then send a separate email for you. Kind regards, Molly.

@DimplexUK I have no message from you in my DM's

@ObjectsUDesire I have DM'ed you.

2/2 I've had 2 very cold winters. I've cashed in some of my pension to get one heater replaced & the other temp fixed for a further £2k. I'm sick of companies like @DimplexUK abusing the fact that they dominate the market & couldn't care less about people like me. #shameonyou

@kerriejames78 Sorry we were closed last Friday due to Liberation day.

@DimplexUK We have tried this number, been on hold for an hour on several occasions

@DimplexUK we have had a broken fireplace for 6 months… parts on order… no help from your customer service team, any idea what to do next????

@SWEETPEAJAX I have DM'ed you

Anyone got an opti myst fire? Mines just keeps going off after about a minute! The lights not the heater @DimplexUK #annoying

@ClaireLouiseMcr I have DM'ed you

@WillDic30827676 I have DM'ed you

@DimplexUK I have a Quantum QM125 Series B , I've had them for about 5/6 years , one of the elements has blown, I'm find it near impossible to get a element for the heater , I've had no heating now for 2 weeks , can anyone at Dimplex help.

@RejuveAestheti1 I have DM'ed you

@DimplexUK put in an online fault re electric stove 2 weeks ago. Provided receipt, nature of fault etc. Still heard nothing????? Was told I would hear within 5 days? How do I speak to a human?

@Aash_Mc I have DM'ed you

@DimplexUK my wireless hub won’t connect to my two Quantum storage heaters (even after reset) and one storage heater blows out room temp air. Though doesn’t really blow as the fan doesn’t appear to work when I boost. Can you help?

@DorothyMolloy I have DM'ed you

@DimplexUK I'm looking for a supplier of Quantum RF HHR Storage Heaters at 3.3kw - your website list retailers of stoves but not storage heaters. Can you help?

@SophieAndSmiles I have DM'ed you

@DimplexUK Cont ....then turn up output (eg 6) in pm for the boost. Why would permantly setting output to 3 as instucted give evening boost ? Mum‘s bills are huge and she is freezing in the evening. Do you have special care team for vulnerable as mum really wants to speak on phone?

@DimplexUK hello, my elderly Nan is

@SazzleG22 I have dm'ed you

@DimplexUK I contacted you by phone about my faulty electric fire & was told to email. I did this & never received a reply. I then submitted a support ticket on your website & received an email with instructions to submit another form with further information & reply to the….

@kentvillage I have dm'ed you

@DimplexUK 194667 Here are pictures of our wall since we`ve had QRAD installed the damaged it has done I have had no response my partner sent 1st email 175461 you replied about soot above the heater this is one heater the other one it hasnt happened too photos.app.goo.gl/LQLYeSHLAkXWuC…

@CaptainLeadfoot Good afternoon, If you are having any issues please do contact us. However I will pass on the feedback regarding this issue. Kind regards, Molly.

Hey, @TravelodgeUK has anyone ever told you that your @DimplexUK electric radiators make a continuous screaming noise?

@SuzieLenno I have DM'ed you.

@DimplexUK I have sent you a direct message

@rob_j_w I have DM'ed you

@DimplexUK my control hub seems to have stopped working. Could you assist please?

@Twitchick40 I have DM'ed you

@DimplexUK Since May 2021 I have tried to get someone to service my two Dimplex fireplaces in san diego. Magically they can be fixed under warranty but if you just want to pay to have an older unit serviced which is what sometimes happens with appliances, there is no one. Do not buy one!!!

Our new 'Flame Connect' app puts the power in the palm of your hand when controlling our new Vivente electric fires. The fire is controlled by Bluetooth and can quickly change the settings on your fire to suit your mood. Flame Connect app also lets you set a schedule

@Twitchick40 Good morning, I am sorry to read your having some issues. please do contact us on0344 879 3588. We will assist where we can, and try and get some numbers for local electricians for you. Kind regards, Molly.

@DimplexUK i’m going to discourage ANYONE from buying this brand. I have two units, one that needs some service in general and one where the flame no longer works and they do not have any people who service them.