Customer Service

@crabbycrably Hi Brad! We apologize for the inconvenience. Please, DM us, for further assitance.

@ExpressHelp hi! I ordered white undershirts and one has a security tag on it (ordered online, delivered by FedEx) how do I remove this?

@mangelf1004 Hi Marie! We're so sorry about that. Please DM us with your order number, so we can help!

@georgeschool1 Hi there! You can track your order here by providing your last name and order number: po.st/GgPFIg

@CasspianC Thank you, Cassie for being such an awesome customer thank you! You rock!!!! 😎

@maryiskickass Hello there Mary, we'd be more than happy to assist you! Please DM us so we can assist you further.

The biggest retail joke in history is the ExpressNext program and @ExpressHelp should know I've noted it with the FCC because this is nonsense.

@Chris09VW Ok not a problem! We look forward to speaking with you.

@Chris09VW Hey Chris! We're sorry to hear that your coupon is not working. Do you have any clearance items, jeans, or feature brand items in your cart?

@back_juckley We're sorry about that! You can DM us through our EXPRESS page located here: po.st/qgymsl

@ExpressHelp It won’t allow me to dm you

@ExpressHelp I ordered a suit jacket on a sale that’s no longer going on but I got a size too small. Can I exchange it and still get the sale price?

@gvnnycr Hi Giovanni! You're able to exchange the item in your nearest EXPRESS retail store or you also have the ability to exchange the item online. po.st/LoRlWt

@MrNateJD Hey Nathaniel! Thank you for bringing this to our attention! Can you please send us a DM with more information, so we can look into this for you?

Buy one tie get one free. Great! Only one tie was shipped, the other was out of stock. Customer service told me that a tie would be shipped, but eventually got an email stating that I would be refunded. How do you refund a buy one get one free item? @ExpressHelp

@TruKingPharroh Oh, no! Don't worry, we can definitely help you with this! Please send us a DM with more details so that we may further assist you.

@ExpressHelp the seat of my Express jeans has split.

@OyeEmpanada Yes, the return policy time frame does start when the online order is purchased and confirmed.

@ExpressHelp Does that factor in shipping time for online purchases?

@ExpressHelp I sent a message from the direct websitr under customer service simply asking until what date do I have to exchange/return my online order in stores. I sent that message 2 days aho and still nothing

@shannie1206 Please DM us so we can assist you further.

@ExpressHelp 1000052066955

@ExpressHelp can you help. I just returned items at a store from m online. I had the bounce back coupon in my bag. I asked the cashier for it back and was told “you didn’t earn it” i want to place an order but i dont find it fair that I lost my coupon cause of sizes

@shannie1206 Can you please provide us with your loyalty ID number, Shannon?

@ExpressHelp Then put a reward in my account. I have had my card for about 10 years. Loyal as can be. Was treated awful by your cashier cause i had an online return?? All you say is sorry??

@shannie1206 We do apologize, Shannon. We are unable to send out codes.

@ExpressHelp So because an associate was rude took my coupon i am out of luck?? This is awful customer service. I can buy a new coupon on ebay but you can’t correct what an associate did?

@shannie1206 Hey Shannon, the codes are sent out randomly after you are enrolled. We do not have codes available to send out.

@ExpressHelp I get all the text alerts already. There is no code like the cashier took from me

@shannie1206 By signing up for the text alerts you will receive all of the other promo codes as well.

@ExpressHelp It was my 75 off 200 bounceback i got from my online purchase

@shannie1206 Hey Shannon, please text the word "MARCH" to 397-737. You will then receive promo codes via text message.

@ExpressHelp I don’t need help ordering. I need my coupon back the assoc took from me.