Keri | @firecracker insta

@NespressoUK It might help if the T&Cs could be read on your app. Anyway, I have DMd you.

@FirecrackerKeri Hi Kerri, I am sorry to see you are unable to claim the promo. Please be aware that Limited Edition and Starbucks blends are not eligible for this promotion. If this is not the issue. Please can you DM us with your customer number, full postal address and surname. Thank you. twitter.com/messages/compo…

@NespressoUK Hey, any idea why I am not eligible? For this offer? I have 15 sleeves in my bag.

@CostaCoffee Perfect, thank you!

@FirecrackerKeri This offer is valid for Costa Coffee Gift Cards (new or top-up) purchased between 08:00 on March 9th and 23:00 on March 15th, 2026. For full T&Cs, please visit gifting.costa.co.uk/promotion. Thank you!

@CostaCoffee morning 👋 Does the extra £5 on a £20 gift card offer include topping up an existing card balance?

New York public library is the largest public library service in the world. Here is the statement of strategy they have recently published nypl.org/sites-drupal/d…

@sainsbu_TeamS No thanks, scammer

@johnlewishelp For privacy, could we do this via DM please?

@FirecrackerKeri Hey Keri, if you can provide me with your local John Lewis store and the item you wish to view, I can call the store to see if they have it on display. ^Kayleigh

@johnlewishelp hello 👋 are you able to tell me if a sofa I'd like to sit on to test is in stock in a particular store, before I travel? Thank you.

@WstonesHelp @Happy_Clien Thank you. I had also reported them.

@Happy_Clien @FirecrackerKeri Do not provide this account with any personal information. They are not the Waterstones Customer Support team and they have been reported for impersonation, @FirecrackerKeri

@WstonesHelp hello, I placed an order online yesterday, the money has been taken from my account but I've not had a confirmation mail from you (I've checked the spam folder). Can you confirm my order please?

@Clinique you don't make my favourite lipstick shade any more, are you able to advise what you do that is closest to it?

@WstonesHelp I didn't have an order number as I'd had no confirmation. An email arrived at 8am, so worry over. Seems odd to send the confirmation email 10 hours after the order is placed.

@FirecrackerKeri Hi, please can you send a DM with your order number so I can take a look? - Frankie

Hi @marksandspencer I've got numerous gift cards on my account with a £0 balance. A store colleague told me that I can delete them from my account so I don't have to scroll through them to find the one with the funds on it, but I'm not seeing this option, can you help me please?

@CostaCoffee please could someone contact me regarding a serious incident with your delivery partner @GXOLogistics that happened yesterday. I have tried to complete your contact us form on your website but just for an error message.

@CostaCoffee Please do, seems like a bit of an oversight that this wasn't included in the app. Thanks!

@FirecrackerKeri Hey Keri! Unfortunately not. We will certainly pass your feedback on!😊

@CostaCoffee hey Costa 👋is it possible to pay for click and collect orders on the app with gift card balance? If not, will you consider adding this please?

@madebygoogle It would probably be more helpful to the millions of users affected if you responded to any of the tweets publicly.

@FirecrackerKeri We'd like to hear more about your concern. Let's move this conversation to DM. twitter.com/messages/compo…

@madebygoogle hoping you have a fix incomimg for the worldwide chromecast outage?

Today is a weird, weird day. And on top of everything else my Waze has just turned Russian, right as I was looking at it. Language settings still say English...

Harriet Harman's face when Nadine Dorries speaks #C4BritainDecides