TaskFire

Big update: Todo Cloud and Todo are now TaskFire. Same account, same data — your tasks are already waiting. We're offering 3 months of Premium free as a thank-you. Email support@appigo.com to claim yours. Full details: appigo.com/todo-sunset

@JodyKarr We've received similar reports, so our team is looking for a permanent solution. In the meantime, please consider navigating to Settings > Advanced Options > Toggle Enable Task Completion Animation off. That should address your issue.

@TodoCloud is anyone else having an issue where you tap to complete a tod/task and it jumps or checks-off another todo/task either above or below the intended todo/task?

@EricRubenLaw Our team would like to look into this for you. Please consider submitting a diagnostic report to our team. Here are the steps you can follow: shorturl.at/npuX1.

@Dustinisthebest Thank you for reaching out to us. We can confirm that the newer app release is available for download. It's dispatched in portions, but if you check the App Store, you should be able to download it.

@TodoCloud Any eta on when the Apple Watch “re-introduction” update will be on the App Store?

@_ccp_ Thank you for your patience. The sync feature should be fully functional on your end now. If you continue to experience problems, kindly reach out to our support team via email: rb.gy/smt9x2

@TodoCloud Any news when you will have this fixed? Need to work tomorrow…

@_ccp_ @AppigoTodo You’re welcome, and we appreciate your patience. Great suggestion, i think we can easily do this and I will pass it on to the dev team.

@AppigoTodo @TodoCloud Thank you guys for the effort. Desktop app working fine so far. *A suggestion: you should allow the app to work offline - w/o the need to login (as it used to in the first desktop app vers). That will allow to continue using the app until sync is reestablished.

[Incident Created] Currently experiencing a system-wide service outage. Working with the relevant teams to have this problem resolved. More at: todo-cloud.freshstatus.io/incident/302322

@JodyKarr @AppigoTodo twitter.com/todocloud/stat…

@AppigoTodo @TodoCloud Sync errors on my end.

@JodyKarr Sorry to hear things have not auto synced for you, can you send us a DM showing what you’re seeing in the diagnostic log?

@TodoCloud You’re indicating systems are back up and running. Huge sync errors on my end.

Update on Service Outage: On January 3rd, 2023, our AWS account got suspended abruptly. We spent hours on the phone with our dedicated Account Manager and various technical teams at AWS, trying to get to the bottom of things, all of whom were just as puzzled as we were.

[Incident Updated] All systems are back online, thank you for your patience. We sincerely apologize to everyone negatively impacted by this outage, we will be sendi... More at: todo-cloud.freshstatus.io/incident/302322

@snowatx Sorry to hear about your unresolved ticket, I’ll have our head of support take over those cases and see how best we can get things sorted once systems are back online. Please send us a DM with your email or the ticket numbers. Thanks.

@TodoCloud 2 days offline ^^ This is so disappointing … but the warning signs for us customers were always there (eg having still 2 unsolved tickets…) :-( #Appigo #Todo #TodoCloud #fail #offline

[Incident Updated] We've had multiple calls today with our AWS account manager, regrettably, both he and his manager are now waiting for further decisions/action on... More at: todo-cloud.freshstatus.io/incident/302322

@jmadwho We completely understand your situation. We're still working with the relevant team to get this situation sorted. Please keep an eye out for our general updates on the situation. We're so sorry for the trouble.

@TodoCloud I'm lost with my lists 😬

We would like to apologize for the inconvenience caused by our current services outage. We are working to get thing’s resolved as urgently as possible and will provide updates here.

@_ccp_ @bigmac666 Our team is still waiting for the relevant teams to update us. We'll be sure to provide an ETA as soon as we receive it. We're genuinely sorry for any inconvenience this may cause,

@TodoCloud Hello guys. Any update for today? Yesterday afternoon the app worked for a bit. But now is down again. I can't work offline cause the desktop app is not logging in. I really need the app to work!

We are sorry that this has severely impacted all our customers - thank you for your patience. We will continue to provide updates as we have them. Thanks again.

We're steadfastly working with our AWS Account Manager to get things escalated urgently through the various internal channels to have things restored.

Update: We’re facing some bottleneck with having things sorted but we’re steadfast in our efforts to get things resolved. More soon.

@_ccp_ We're still waiting for the relevant team to update us. As soon as they do, we'll be able to provide an ETA. We're sorry we could not provide more accurate information.

@TodoCloud Hello @TodoCloud. Any updates? Any ETA for the solution?

@_ccp_ We’ve identified the root cause of the problem and are still working to get things fixed. You should be able to use the app in an “offline” state and everything should automatically sync up once things are back online.