@JioMart_Support I ordered a product on 27th Sept, delivered on 1st Oct. Raised return request the same day, but till 11th Oct no pickup done. Complaint no. 759730126687 was marked “resolved” without any resolution. Please arrange the return pickup & refund urgently.

@AliSaify7 Hi Ali, We regret the inconvenience caused to you. We would like to inform that there is an ongoing ticket 760161125195 against the order id 17589920720908859A for your complaint. We will get back to you with the resolution within 3-5 days. We strive for continuous (1/2)

@AliSaify7 improvement to provide better customer service. Regards, Team JioMart (2/2)

@JioMart_Support It’s been over 4 days since your reply regarding ticket #760161125195 for order 17589920720908859A, but there’s still no update or pickup for my return request raised on 1st October.This delay is unacceptable. Please provide an immediate resolution and confirm the refund timeline

@AliSaify7 Hi Ali, Please accept our apologies for the experience you had. As per the update received, from our return request for the Jiomart shipment has been initiated. The product will be picked up within 5 days. Please hand over the product along with all the brand tag and (1/2)

@AliSaify7 original packaging. Refund will be processed within 3 to 5 days from the date of pickup.. We really appreciate your patience during this time. We strive for continuous improvement to provide better customer service. Regards, Team JioMart (2/2)

@JioMart_Support This is unacceptable.Ticket #760161125195 has been pending since 1st Oct with no pickup & refund. Ur 3–5 day resolution promise was ignored. How long must customers chase for basic service? Resolve this is immediately or I’ll be forced to escalate the matter to the consumer forum

@AliSaify7 Hi Ali, We regret the inconvenience caused. We request you to kindly wait for the completion of 5 days for pickup from the return initiation. We strive for continuous improvement to provide better customer service. Regards, Team JioMart

@JioMart_Support @JioMart Highly disappointing service. Ticket #760161125195 pending since 1st Oct—no pickup, no refund. Your 3–5 day promise was false. Resolve immediately or I escalate to consumer forum & grievance channels.

@AliSaify7 Hi Ali, We apologize for the inconvenience caused to you. We have registered a complaint for you with reference number is 760953683122. We will get this fixed for you on priority. Assuring you of our best services always. Regards, Team JioMart

@JioMart_Support Can you update me what's the status of new complaint ?

@AliSaify7 Hi Ali, Please accept our apologies for the Ticket closure being unsatisfactory. We have reopened your complaint number is 760953683122. We assure you to get this fixed for you on priority. We appreciate your patience Regards, Team JioMart

@JioMart_Support If the team can not pick up the return parcel kindly process my Refund

@AliSaify7 Hi Ali, We realize that this situation is not promising. We would feel the same in your situation and we are apologetic. Please be rest assured that this will be addressed aptly. It will be kind of you to allow us more time to fix your issue on priority. Regards, Team JioMart