#JusteReferrals versus paper referrals… which delivers greater benefits for patients?
An #NHS hospital trust put it to the test.
Tap “show this thread” to see what they found.
#THREAD
Operating from hospitals in Barrow, Kendal and Lancaster, @UHMBT covers a population of 365,000.
It receives around 49,000 patient appointments per month.
But how did their e-referrals fare against paper referrals?
#JusteReferrals#THREAD
In May 2018, @UHMBT reviewed a sample of 100 e-Referral Service (e-RS) referrals against 100 paper referrals to understand the patient benefits.
#JusteReferrals#THREAD
The e-Referral Service streamlines the process of booking a hospital appointment.
Patients choose the date, time, hospital or clinic they want to attend for their appointment.
Tailoring the service to patients reduces “did not attends” by half.
#JusteReferrals#THREAD