'At times, the situations and experiences we heard about were a real life lesson for us to learn from.' Here's how Senior User Researcher @FarrarTamara worked to ensure seldom heard groups were considered in the design of a new GP registration service. digital.nhs.uk/blog/design-ma…

@NHSDigital @FarrarTamara @PrimaryCareNHS This is great work! It can be hard to focus resources on this kind of service that isn’t used often in someone’s life, but since it unlocks so much of the care the NHS provides — it’s critically important. Very well done with both the user research and the careful service design.

@NHSDigital @FarrarTamara @PrimaryCareNHS Fantastic piece of work and much needed. Adds real value for both patients and staff removing another barrier to registering with a doctor. Can’t wait to get it pulled into our GP website content. 👏