Please can someone with knowledge of what is really going on make contact, as the call center aren't giving true answers, and canned responses for non-tech ppl given to tech person is infuriating, saying it's openserve not available. Contacted openserve, confirmed line ready.

@Neotanium Hi there, apologies for the delay and inconvenience caused. We can see your order is being dealt by one of the seniors. Please note that a follow-up has been submitted. They will be in communication with you first thing tomorrow morning.