We know. You probably have questions. We've got some answers…

This may come as a shock to many of you, but we’re not social media. In fact, we never were. newsroom.snap.com/lets-chat

@Snapchat Bigg snapchat not show anyone chat and name

@Snapchat Please I need to appeal 🙏🏽

@Snapchat Yeah… It’s been almost a year and that annoying ‘My AI’ is still in the way taking up the top spot. Thanks, but no thanks. I’m never going to talk to a computer program for any reason. Can you please make it so we can delete it, or at the very least moveable

@Snapchat My account banned can someone help

@Snapchat Thanks for the ban for no reason

@Snapchat i am beyond disappointed beyond upset beyond angry i’m beyond dissatisfied. you guys have really shown your true colors as a company and it’s disgusting. shame on you snapchat

@Snapchat IVE BEEN TRYING FOR ALMOST A YEAR TO ACCESS MY OLD SNAPCHAT. I HAVE TRIED MYLTIPLE ATTEMPTS TO CONTACT SNAPCHAT SUPPORT AND NO INE EVERY ANSWERED TO ME. IT IS INFURIATING TO HAVE TO CONSTANTLY CONTACT THE SAME PERSON OVER AND OVER AGAIN FOR HELP AND NOT GET ANYTHING OUT OF IT.

@Snapchat Ask

@Snapchat Snapchat pls help me, I’ve got a wrong code and it hasent gone away for 7 months what do I do

@Snapchat why when i’ve cancelled my subscription youse have still took money out my bank account and continued the snapchat+?

@Snapchat Y’all should add a feature for when you post something on a story, you can choose if you don’t want a specific person to see it.

@Snapchat I have something to say for Snapchat but its not that I’m hating or something like that I’m just saying that if we could do live on Snapchat it would be better, something good for the update, just think about it Snapchat all the people that u have in snap watching us doing lives.

@Snapchat Thank you fro permanently locking my account @cellsnot on snap chat for doing nothing

@Snapchat Hello y snapchat can't log my old device and can't log in with facebook y?,please help😢😭

@Snapchat Unban my device

@Snapchat Dear Snapchat Support, I've noticed a significant drop in views on my uploaded videos, ranging from 0 to 5 within two days. This seems like my account might be experiencing technical issues. Could you please investigate and resolve this matter promptly? Thank you, sadnan.otg

@Snapchat yes

@Snapchat CAN YOU JOIN MY BRAWLHALLA CLAN AND 1V1 ME

@Snapchat hey, so someone changed my date of birth on my snapchat account to 2008 when i was born in 1999 and now i can’t change it back can you help me? i really need the public profile i’m trying to become an influencer my user is az-east

@Snapchat Snapchat when I open it it immediately closes out

@Snapchat j

@Snapchat I was hacked and you guys locked my account, i applied too but there is no decision made and it's almost more than 45 days. Please give my account back 🙏🏻

@Snapchat Where is snap ai😭

@Snapchat Okay great question why can’t I hear anything on snap chat stories or my own videos this is ridiculous

@Snapchat Don’t like this new format!!