@O2 Hello O2, I am very disappointed with the service I am receiving. I have been trying to choose a tariff using the free call option, but there does not appear to be any way to do this. In addition, I am unable to log into my online account despite multiple attempts. This has made it impossible for me to manage my account or select the tariff I want. Please can you investigate these issues and advise me how to access my account and choose a tariff as soon as possible. last month I left £15 on phone and u never used that for this month don't ask me to pm you as i cant use that I would appreciate a prompt response. Kind regards, Kathy Penticost

@Kathypent1967 Hi, we are very sorry to hear about this and for the inconvenience this may have caused you. Can I confirm that you have tried the ‘Forgot username/password’ option for the login issue that you are experiencing. However, if that doesn’t (cont) bit.ly/3S7YKi6