Sambit Sahoo

No power since yesterday 11 PM in Balabhadrapur village under Patalada feeder of Astarang section.Could u pls document this issue and analyse what type of improvisation still needed on ur side despite of heavy investment on infra,to restore supply @TPCentralOdisha @CMO_Odisha

@TPCentralOdisha kindly consider this as a post on behalf of couple of villages of Astarang section under NED to fence their DTs. 1.Naiguan (250 KVA & 100 KVA) 2. Beguniabasta ( 100 KVA) Also u r requested to talk to ur concerned linemen for location identification. Thanks

@HRJohnsonIndia Any update in this regard @HRJohnsonIndia ?? Or without any further action you are closing this trail silently? You must throw some light on this before I pull you inside the court room.

@HRJohnsonIndia I am sorry to say that, no resolution done yet. I have been waiting for you since ur last post which requested to have patience. I am surprised to see the above response. I don't understand, why a reputed brand is struggling for the resolution of its 10 pkts? Pls adress it ASAP.

@HRJohnsonIndia could u pls clarify why do you pack and sell this type of defective products inside your Porselano GVT packets? This isn't expected from a brand like u. Opened 8 packets today. Surprisingly, each packet contained a defective one. Kindly address & replace ASAP.

The piped water supply has been stopped inside VIP colony of Astaranga block since last 2 days. Could u pls check and fix it asap @PRDeptOdisha . Seems like motor issue. Kindly ensure alternative motor arrangement in case of failure and ensure regular supply. Cc - @CMO_Odisha

@TPCentralOdisha @EnergyOdisha Ok, both are installed in the village Balabhadrapur, which comes under Patalada feeder of Astaranga section of NED. Kindly check with your concerned linemen Mr. Surendra Behera and Mr Biranchi to guide your team to get the locations.

@ESambitSahoo @EnergyOdisha Sir, please help us with your exact area details so we can expedite suitable action. i.ki.show/2CAD81C927

Dear @TPCentralOdisha ,we the people of Balabhadrapur under Astaranga section,need ur kind attention to fence couple of our DT,one 63 KVA installed at the entry point of our village and other 100 KVA installed in the middle. Also,pls check & fix lightning arrester, fuel issue etc

@HRJohnsonIndia Appreciate the words mentioned. Feeling happy to see those. This matches with the high standard of a company, on which I invested despite of having other alternative brands. Request you to educate the dealers which u r associated regarding how to maintain the customer relation.

@ESambitSahoo Dear Sambit, thank you for sharing this with us. Our team is already reviewing your case on priority, and we’re coordinating with the concerned parties to ensure a proper resolution. We appreciate your patience in the meantime. Regards, Team H & R Johnson

@HRJohnsonIndia @jagograhakjago @consaff No resolution yet. Your resource namely Mr. Sunil committed to deliver the replacement by today EOD after discussing with the dealer, but the fraud dealer didn't send. However, I am going with other company products. So no need ur assistance now.see the issue here. Thanks.

@ESambitSahoo @jagograhakjago @consaff Dear Sambit, Thank you for sharing your details with us. Our team will reach out to you for further assistance. Regards, Team H & R Johnson

@HRJohnsonIndia @jagograhakjago @consaff Team, based on the call id TL191125013, your customer service executive visited my premises today and shot the video proof of 25 defective pcs. The issue has been reported to the higher HRJ authorities and the dealer as well. No resolution yet. Awaiting for ur action ASAP.

@ESambitSahoo @jagograhakjago @consaff Dear Sambit, We regret the inconvenience caused. We kindly request you to DM us with your contact number, email ID, and complaint ID. Alternatively, you can reach out to us with your concern and details at tiles.customercare@prismjohnson.in. Regards, Team H & R Johnson

@HRJohnsonIndia could you pls clarify why you are selling this type of damaged, cracked product with in your Porselano GVT packets? Or Prachi Marbels & Tiles, Adaspur, Cuttack, Odisha is selling this type of substandard material to customers? Each pkt carries one defect piece.

@arunbothra Sir, ur strategies worked well because of u only.Mostly, an efficient resource assumed the chair of CEO, who was responding to common man and resolving their issues promply.But sometimes question comes to my mind that, did the 5T strategically place you to collect the arrearrs?

Rupees ₹1,977 crore! This was the amount pending for collection in the then Central Electricity Supply Utility of Odisha in 2019. I was the new CEO. These arrears were mostly in rural areas. If staff went for disconnection, they were assaulted. Sometimes entire villages united and chased them away. We decided to launch a disconnection drive and issued notices, giving defaulters two months to clear dues. Just before the drive, some local leaders urged villagers not to allow our teams inside. We were very anxious. But aborting the plan would have been a loss of face, both professionally and personally. The outcome surprised everyone. In two months, we collected an unprecedented ₹240 crore. There wasn’t a single incident of assault or police case. How was this possible? Because we structured the drive around a simple, universal human trait: jealousy. People rarely oppose action against those who are better off than them. Often, they quietly welcome it. Phase 1: We announced that defaulting industries would be targeted first. There was a widespread misconception that industries were the big defaulters. In reality, the industrial arrears were negligible. Most industries paid promptly. They couldn’t risk disconnection even for a day. But people loved this announcement. The media kept asking how many industries we had acted against. Phase 2: A week later, we declared that consumers with arrears above ₹50,000 would be targeted. Out of more than 50 lakh consumers, this group was just 10–20 thousand. Most people were below this slab, so they felt safe and supportive. Phase 3: Next, we announced action against households with more than one AC, multi-storey houses, or cars. In rural Odisha, very few households fit that description, and those who did were usually envied. Instead of resistance, there was visible enthusiasm. When our teams reached, there was zero opposition. After all, who doesn’t secretly enjoy watching a wealthy neighbour face heat? Phase 4 and 5: By then, momentum was strong. The next phases targeted arrears above ₹20,000 and finally everyone left from the earlier phases. When we reached the lowest category, the largest in number, there was still no resistance. The campaign had gained momentum. Those targeted in the earlier phases supported us. The narrative had shifted, and the drive rolled smoothly. The huge revenue flow transformed our balance sheet, which showed no loss for the first time in the utility’s history.

@TPCentralOdisha Yes, it has been restored. Once again many thanks for your quick assistance during the odd hours.

@ESambitSahoo Sir, the power supply of your area has been restored. Hope you aren’t facing any more issues. If you’re still facing any issues kindly let us know. Thank You.

Neither heavy rain nor speedy wind... Still no power since 11 PM under Patalada feeder of Astaranga section (Balabhadrapur village) . Could u pls check what was the cause which forced for long shut down or they are instructed to do so @TPCentralOdisha ?

@TPCentralOdisha Ok, thanks a lot for your response on this.

@ESambitSahoo Sir, we would like to inform you that the power outage is due to a powerline issue (11KV Feeder breakdown). We are working towards power restoration at the earliest and the expected resolution time is 06:00 AM. Appreciate your patience.

@TPCentralOdisha @CMO_Odisha @EnergyOdisha Alternative number has been shared over DM. Expecting a straight forward approach from your side to sort out my issue. Thanks!

@ESambitSahoo @CMO_Odisha @EnergyOdisha Sir, we tried reaching you out on your mobile number but couldn't connect. Can you please help us with an alternative number. i.ki.show/2CAD81C927

What does it mean FC in my bill @TPCentralOdisha ? Is it fixed charge or floating charge? If it's fixed, then having 1KW load how it become Rs 40? If it's floating charge(calculated based on Billed MD as per section' s explanation) then kindly, share the SOP in this regard. pic.twitter.com/teVBiuYN31

@TPCentralOdisha @CMO_Odisha @EnergyOdisha Ok, I am happy to wait for your division's response to know the full form of "FC" Which the TPCODL HQ couldn't able to answer. Cc - @pradeepjena

@ESambitSahoo @CMO_Odisha @EnergyOdisha Sir, we have taken your case with the concerned division. Request your patience.

Also, I would like to request hon'le commissioner #OERC @PradeepJenaIAS to inquire about that and share us the clarity. If that is converted from fixed (#CESU era) to floating, then was that policy approved by the GOO/OERC or TPCODL is running its own? Transparency must be there.