HTCHelp

@Chioma_pp Hi! I am so sorry to hear that your HTC 10 is not working the way it should. I'd love to help you out. Kindly DM us your Full name, Phone number, Email Address and your phone's IMEI or Serial number. I'll be waiting for your response. Thank you!

@NaveenY85339707As we're a verified account, kindly follow us so we can reply to your DM. You can also contact htc.com/support/.

@CARIBTONY You are very much welcome! Don't hesitate to contact us or our local support team at htc.com/us/contact/cha… for any other concern or inquiries. You can also visit our website at htc.com for our latest promotions and announcements. Have a good one!

@CARIBTONY Hi, Caribtony! I know how excited you are to have your phone updated to Android Pie. We can assure you that the HTC U11 will definitely be receiving the update. The timeframe for the roll-out will be announced in due course, please do keep an eye out on our social media feeds.

@hawkevidence Hi there! This is not the experience we want for you. I would like to double check this for you. Please DM me your full name, email address, phone number and your repair ticket number so I can check your profile and the conversation you had with our support. Thank you so much!

@philly_joe You're very much welcome, Philly! The HTC U12+ is a network unlocked GSM phone and is compatible with AT&T, T‑Mobile and Verizon Networks. However, it is not compatible with Sprint's CDMA network protocol. You can check it's network specs on our website at htc.com/us/smartphones…

@philly_joe Hi, Philly Joe! We know how excited you are to have your phone updated to Android Pie. We can assure you that the HTC U11 will definitely be receiving Android Pie. The timeframe for the roll-out will be announced in due course, please do keep an eye out on our social media feeds.

@BecerrilAlan Hello again! How is it going with your phone? Are you still having any issues? Just let us know. FYI, you can also contact our local support team for real time assistance either by online chat at htc.com/us/contact/cha… or phone lines at htc.com/ca/contact/pho…. Have a good one!

@BecerrilAlan Hey, Alan! Seems your phone is detecting headset connected even when there's none. This happens when the phone headset jack shorts due to water damage, or probably just software glitch. Please check your phone under Safe Mode: bit.ly/2KntAMz & DM us what happens. Thanks!

@BecerrilAlan Hi, Alan! We are more than happy to help. Please DM us more details regarding your phone's issue, when and if this issue happened recently, if you had recently received a software update or if you downloaded any apps lately and the troubleshooting you already performed for this.

@tankgopp Hi, Hayden! We are here to help. You can contact our local support team to check for your warranty options either by online chat at htc.com/us/contact/cha… or phone lines at htc.com/ca/contact/pho…. Rest assured, our support team are standing by to assist you. Have a good one!

@HTCHelp how do I open a warranty request? I tried the contact form on the website, but it doesn't appear to work, clicking submit takes me to the home page with no indication of the form submitting anything.

@5o6aki Hi there! We are more than happy to help. Please DM us more details regarding your phone's caller ID issue, when and if this happened recently, if you had recently received a software update or if you downloaded any apps lately &the troubleshooting you already performed for this.

@tim26623284 Hi, Tim! We know how important it is to have your phone updated to a more current Android Version. However, software update availability varies depending on your phone model compatibility, network carrier & region, and are being released by batches to avoid network traffic.

@dvlprCrispin Hi! We would be glad to check out your concern. Please contact our local support at htc.com/au/contact/chat for real time assistance. Have a nice day!

@hhfan247 Hello again! How is it going with your phone? Are you still having any issues? Just let us know via DM. You can always contact us or our local support team for assistance either by online chat at htc.com/us/contact/cha… or phone lines at htc.com/ca/contact/pho…. Have a good one!

@HTCHelp there's a red exclamation when I charge my battery what can I do

@_thefx_ Hi, Felix! Thanks for reaching out. Patches or software update availability varies depending on your phone model compatibility, network carrier & region. If you have any other questions regarding this, you may contact us by online chat at htc.com/de/contact/cha…. Have a good day!

@hhfan247 Hi there! We're more than happy to help. Please DM us more details regarding your phone's charging issue, when or if this happened recently, if you had received a software update or downloaded any apps lately, and the troubleshooting steps you have already done for this. Thanks!

@dodsonm13 Hi, Matt! We appreciate you bringing this to our attention. Kindly DM us so we can look into this. We'd be more than happy to help you out!

@HTCHelp I'm fed up with your horrible service. I've had an HTC Bolt since December 2016 (not even 2 years) and so far it has died completely 3 separate times. I've only had my refurbished replacement for 2 weeks and the screen has already quit working! What are you going to do?

@Yate5y Hi there! We're here to help. Please DM us more info about your phone's contact issue, when & if this issue happened recently, what apps you downloaded lately & the troubleshooting already done, as well as your region so we can check for available software updates for your phone.

@4K_147 Hello. We would love to check this for you. Please send us a DM. Thank you.

@HTCHelp having issues with my HTC 10 battery dropping to 0% and turning off randomly.

@mwseal01 Hi there! We're sorry to hear about your lost phone. You can locate, block &erase your phone info by using Android Device Manager (google.com/android/find). Your phone do need to be powered on & connected to the internet. For more info, contact support at htc.com/support/.