IGP.com

@yashkhare8 Hi Yash, We apologize for the inconvenience and disappointment caused by your recent experience. We have sent you an email with the resolution, would request you to check with the same. Please feel free to get back to us.

@IGPcom Hi, my order has still not been delivered even after more than 3 hours, despite paying extra for 60-minute delivery. At this point, I no longer want the order. Please cancel it and issue a full refund, including the ₹99 delivery charge, to my original payment method.

@KritikaKotian Hi Kritika, We apologize for the inconvenience and disappointment caused by your recent experience. Someone from the team will get in touch with you shortly to discuss what occurred and how we might make it up to you.

@IGPcom Ordered flowers to make someone’s day special and instead there was a worm inside the flowers. Absolutely disgusting and embarrassing when it’s meant to be a birthday gift.

@Sanjay74564401 Hi Sanjay, We apologize for the inconvenience and disappointment caused by your recent experience. We would like to inform you that we have shared the best possible resolution over mail, would request you to kindly review it and revert back so that we can assist you accordingly.

@IGPcom I have received your email, but proposed resolution is not acceptable. Offering 20% wallet credit for delivering dead & dry flowers is not a solution. I reported the issue and was initially told the bouquet would be replaced, but later you refused. Please process a full refund.

Ordered a flower bouquet from IGP for a special occasion and it turned out to be a huge mistake. The bouquet looked okay from the top, but inside many of the flowers were already dead and dry. It honestly felt like the bad flowers were hidden inside the bouquet. #IGP

@netranjeebl @RajveerSrishti Hi Netranjeeb, We're sorry to hear about your negative experience and we apologize for any inconvenience caused. It was never our intention to let you down. We are pleased to inform you that our team has connected with you and the issue is now resolved.

@RajveerSrishti @IGPcom Happened same with me for a bouquet. They are the worst service providers falsely claiming that delivery was attempted. They even offer to re deliver. They don’t even understand what an occasion means. How are they in this business!

@IGPcom Ordered a cake for my birthday today. Paid extra for the 12-2 PM delivery slot. No one called me in this duration and said the delivery was attempted. Plus I didn’t get any name & number of the delivery agent. When I asked to share the number, they didn’t have it.

@Dreamer9106 Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. We have sent you an email with the resolution, would request you to check with the same. Please feel free to get back to us.

@IGPcom my order number: 17801524 has not been delivered. It is supposed to deliver on 8th mar 2026 i.e., #mothersday. Your customer care numbers are not working. I tried to contact through the watsapp number, but same story (will reach in 60 mins) since yesterday. #igp

@RajveerSrishti Hi Srishti, we are extremely sorry about the experience you had with us. Our chat team have shared the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.

@IGPcom This clearly means the delivery was not attempted. They said they’d rearrange the delivery between 7-11 PM. That doesn’t work. I have my party at 7. The worst experience I’ve had. Ruined my day and now it’s too late to get a special cake here.

@RajveerSrishti Hi Srishti, we sincerely apologize for the disappointment caused by your recent experience with us. Our chat team have shared the proposed resolution and kindly request you to check the same at your convenience. Please feel free to get back to us.

@Calm_in__Chaos_ @jeetu_bhiya @LyfisVariable Hi Kanika, We apologize for the inconvenience and disappointment caused by your recent experience. We would appreciate the opportunity to make it right. Please share the order details via DM so that we can gather more information and work towards a resolution.

@jeetu_bhiya @LyfisVariable @IGPcom Thodi galiyan de lu to shant ho jaungi.

Felt so embarrassed. Ordered bouquet for husband to surprise him on his birthday from @IGPcom . Everything paid online. But when the delivery guy reaches hubby's office , he asks for delivery fees of Rs. 80/- to be paid. And the bholu hubby pays too without confirming.

@cryptoumang Hi Umang, We're sorry to hear about your negative experience and we apologize for any inconvenience caused. We are pleased to inform you that we have connected over call and the issue is now resolved.

@IGPcom ordered flowers from the website with 60 mins delivery promise and it’s not even dispatched even after 80 mins, why promise if you can’t deliver? Order - 17778163

@anki14542 Hi there, we’re pleased to inform you that the refund has already been initiated, and the refund reference number have been shared with you via DM. Please let us know if you need any further assistance.

@IGPcom Why should I be satisfied until this so-called “refund re-initiation” is successfully processed? What assurance do I have that it won’t “fail” again? And after another 10 days of waiting, will I hear the same story once more?

@IGPcom Extremely disappointed with IGP. One order — two delivery misses on the same day, and even the “rectification” failed It’s been 10 days and I’m repeatedly told the refund has been initiated — yet no amount received, and no proper confirmation or transaction details shared

@anki14542 Hi there, we’re pleased to inform you that the refund has already been initiated, and the refund reference number have been shared with you via DM. Please let us know if you need any further assistance.

@IGPcom This repeated excuse of failed initiation after claiming it was processed is unacceptable. I expect transparency, and accountability — not shifting narratives. #IGP #IGPComplaint #RefundPending #CustomerRights #Unprofessional #EcommerceIssues #ConsumerAwareness #Accountability

@anki14542 Hi there, we’re pleased to inform you that the refund has already been initiated, and the details have been shared with you via DM. Please let us know if you need any further assistance.

@IGPcom Why was I repeatedly told the refund was already processed? This shifting narrative is completely unethical and highly unprofessional. #IGP #IGPComplaint #RefundPending #Unprofessional #ConsumerRights #Accountability

@anki14542 Hi there, kindly check your DM for the refund details. Let us know if you need any further assistance.

@IGPcom It's already there in your DM, but nothing positive yet, even after 10 days.

@anki14542 Hi there, kindly check your DM for the refund details. Let us know if you need any further assistance.

@IGPcom Kindly check your DM. It's already in discussion and still pending since 10 days.

@anki14542 Hi there, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. Please share the order details via DM so that we can gather more information and work towards a resolution.

@IGPcom #IGPComplaint #OnlineShopping #IndiaConsumers

@SandyOllie_ Hi there, we sincerely apologize for the inconvenience and disappointment caused by your recent experience. We’ve shared an email with the proposed resolution, kindly review it at your convenience and get back to us so we can assist you further.

@IGPcom @IGPcom is looting people’s money. #scam #ScamAlert

Worst delivery experience with @IGPcom Placed an anniversary order for my parents- Flowers and cake. Status updated to “ Delivered” but nothing was actually delivered. No tracking info, no call from delivery and no support assistance. Very unprofessional service.

@SandyOllie_ Hi there, We apologize for the inconvenience and disappointment caused by your recent experience. We have shared you an email with the proposed resolution, would request you to kindly review it at your convenience and revert back so that we can assist you accordingly.

@IGPcom @IGPcom How does this help at this point? The anniversary has passed, the payment is done, and the surprise is ruined. Extremely disappointing service. Nothing from your end as of now.

@ParthGoyal99 @taruns11 Hi Parth, We sincerely apologize for the inconvenience caused due to this. It was never our intention to disappoint you in any way. We are pleased to inform you that our team has connected with you over the call and the issue is now resolved.

Still no response from @IGPcom. @taruns11 please look into this thread. Not expected from a company which spends so much on Instagram marketing but has no money left for the Customer Support.