Napo Pet Insurance

@LovingDalston We've enjoyed meeting Aurora and so many other lovely dogs, thanks for sharing 💙

“Can I have my treat now?” Aurora demands her #InternationalDogDay reward from her doting owner at the @NapoInsurance pup-up pit stop in #Hackney today. Hurry to #LondonFields and your loved one might lap up a free snack too

@allyalejandro Hi Ally, that's possible yes! Can you send an email to support@napo.pet? One of our customer champions will be in touch with you once they receive your email.

@NapoInsurance hey! I’ve recently signed up to a policy and want to check if I can add another person to it to speak on my behalf if I need to call? (I’m deaf) :)

@nealhaddaway Dear Neal, sorry to hear that your claim wasn't accepted. Sadly, when the pre-existing ear infection is linked to the one being claimed, it won't be covered. From your emails, we see that your vets are due to update us in August, we look forward to hearing back from them.

In case you were considering @NapoInsurance for your dog - they will consider an ear infection a pre-existing condition if your dog has ever had an ear infection. Clearly they do not understand anatomy or dogs. Avoid them.

@triciatweetypie Hi, sorry about the trouble. Please reach out to our support team via support@napo.pet and one of Customer Champions will be able to help you right away and sort this out for you.

@NapoInsurance trying to cancel fluffy, we can't log in and can't get a new log in on forgot pw or email. Can u suggest how to do this

@modernheroestv Hello Gary, welcome! We're glad to have you and your cats on board! 🐈 Merry Christmas 🎄

Staggered at how expensive my pet insurance had become for two ~8 year old cats. Just signed up with @NapoInsurance - more cover for a third of the price 😳