OmioSupport

@s_ah121 Hi please share with us your booking number, thank you!

@OmioSupport Hello Omio team is it possible to cancel all my bookings for free? The airline cancelled my booking because of the current situation in the Middle East.

@s_ah121 Hi there, we just answered your DM, we are here to help!

@janmelbarakat Hola, lamentamos que te hayan cancelado el billete. Por nuestra parte, vemos que el reembolso ya se ha realizado. El plazo de hasta 15 días depende de tu banco; te recomendamos consultarlo directamente con ellos.

@OmioSupport Hice la compra de un boleto Madrid- Caracas y ustedes mismos me han cancelado el boleto. Recibí este correo donde me dicen que debo esperar hasta 15 días por la devolución, lo cual me parece un COMPLETO ABUSO! Quiero mi dinero inmediatamente en mi cuenta de banco.

@WonderingEng Hi there, we are sorry to see you are having problem booking with us, is it about the payment age or you cannot even find ferries?

This is the standard of customer service at @OmioGlobal - Terrible!

@elorriaga_luis Hola, vemos que el caso se ha remitido a un nivel superior dentro de la empresa para encontrar una solución. Agradecemos tu paciencia.

@elorriaga_luis ¡Hola, vemos que un agente ha respondido a tu correo electrónico!

@OmioSupport necesito me ayuden a cancelar mi reserva IXQ81J llevo muchos intentos en su plataforma y app y no es posible me manda siempre esto:

@AnkitKaser1404 @SNCF @BelgianRail @TGV_Lyria @SNCFVoyageurs @GroupeSNCF @SNCFConnect We’re sorry to hear this. We’ve just sent you an email with an explanation regarding your case. Please check your inbox.

@SNCF @OmioSupport @belgianrail passed between 3 companis— no resolution. Unused ticket (LGU9F9/QVXGJV), travel impossible due to flight cancellation. #NotAcceptable CASE NO R41605875 Request immediate action #CustomerRights @TGV_Lyria @SNCFVoyageurs @GroupeSNCF @SNCFConnect

@Millzerr Hi there, we received your DM and we are working on it! Thank you for your patience!

@OmioSupport Hi. I've sent you a DM. Please respond when you can.

@AnupamaKat63708 Hi Anupama, we are sorry to hear your ticket was cancelled, we are answering your email, thank you for your patience!

@OmioSupport I am waiting for a response for a cancellation L71597. Its been 3 days.

Our friendly customer support team is here for you if you have any questions about your bookings! The easiest way to reach us is via this link: omio.com/app/support/ Have a great weekend!😊

@AnkitKaser1404 @SNCFVoyageurs Hi, we can see that our support is actively working on your request. Thank you ofr your patience!

@SNCFVoyageurs @OmioSupport urgent. SNCF Booking QVXGJV via OMIO(LGU9F9)unusable-flight cancel-MiddleEast airspace close-war SNCF (Req R41448495) asked to route via Omio. Omio (Case 3927025) says forwarded. Kindly provide refund/credit #SNCF #Omio #RefundRequest #TGVLyria

@MariiiiiiiaC ¡Hola! Lamentamos que las cosas no hayan salido bien. Indícanos tu número de reserva y lo investigaremos lo antes posible.

@OmioSupport contestáis los correos? He sacado un billete de tren desde Uber y la empresa ha cancelado el viaje y quiero saber la gestión de la devolución. He enviado y llamado y no consigo respuesta ninguna por vuestra parte

@2Gb2jhc0aUoof77 Hi please send us a DM with the email used and the booking number and we will have  a look into it, thank you for your patience!

@OmioSupport Hello, I booked an Italo train ticket through Omio for March 16 (about €100). Due to the recent escalation of the Syria conflict, my international travel plans had to be cancelled and I cannot travel to Italy anymore.

@2Gb2jhc0aUoof77 Hi, how can we help you today?

@ChangPeng33819 Hi Chang Peng, it seems our customer service already took care of your request!

@OmioSupport @omiosupport, I would like to cancel my tickets. Please help!

@Angkali0 Hi, yes it is!

@Angkali0 Hi, an agent will contact you within today. Thank you for your patience

@OmioSupport Please return my money. Even if I ask without looking at the note, I only get strange answers and I think I have asked 10 times. Why don't you give me only my money when everyone got a refund because of the Spanish train accident? Booking number 89JPFP 3 tickets

@Oriana1012280 Hi Oriana, we just sent you an email! Thank you for your patience!

@OmioSupport I also would like to modify the connection I got with you, but departing from Madrid straight to Benidorm by bus with ALSA, the company I have the current connection from Alicante. But its been a nightmare trying to connect with your customer service specialist HELP

@Oriana1012280 Hi Oriana, we just sent you an email! Thank you for your patience!

@OmioSupport I'd really appreciate assistance in how I can get my refund, as I'm now force to buy other tickets, and IRYO advised me to reach out to you as they already refunded the whole amount, you should be able to refund it to me as this modification was out of my control

@Oriana1012280 Hi Oriana, we just sent you an email! Thank you for your patience!

@OmioSupport I've had a modification on my original schedule with IRYO and now I miss the conection trip by bus, I'm trying to do the cancellation on your web, but seems impossible, and the chat isn't connecting me with a human agent. Booking: KCBKGH

@TusharPatil075 @Omio Hi Tushar, we are taking care of your email and you will soon receive an answer. Thank you for your patience

@TusharPatil075 Hi! Our customer support team has contacted you via email and is currently waiting for your reply so we can proceed with your request. As soon as we hear back from you, we’ll continue handling this for both bookings. Thank you for your cooperation.

@OmioSupport I received a reply but the response was incomplete. For SNCF PNR JLJ3B1, refund shown is €272 requesting waiver of cancellation charges.For Trenitalia PNR 2708984190, app error forced travel credit.Please convert it to refund to original payment method. #OmioSupport