OpenDNS Support

@Bor3d_Truck Hello, As we have still not heard back from you we will be marking this ticket as closed, however if you need any further assistance, please reply to this message to re-open this ticket and we'll be more than happy to help you. Best regards,

@OpenDNSHelp Hello, Our domain 1t.ru appears in your phishing/malware list. Could you please clarify why it was listed and provide any evidence or URL samples related to this report? The domain is currently clean and doesnt host any phishing or malicious content

@Bor3d_Truck Hello, We have not heard back from you. Do you require further assistance or can this request be closed? Your reply is appreciated,

@Bor3d_Truck Hello, After reviewing this domain ***t[.]co/yLtNJMQ4iZ*** we found that OpenDNS is not currently blocking this domain. --- If you are still having problems with this domain please provide a screen capture of the error message received. --- Thank you,

@JL69650311 Hello neither of the domains you mentioned (hsbc.com and hsbc.co.uk) are being blocked. Can you provide a screen capture of the error that you are receiving. Thanks

@OpenDNSHelp The UK HSBC app is completely blocked when using OpenDNS. I’ve tried the refreshing the opendns cache for both hsbc.com and hsbc.co.uk but the app still fails to login until I change dns to isp default.

@thetweetguy99 @downdetector @OpenDNS Hi Shaun, Thank you for contacting Cisco Umbrella Support. Unfortunately, I am not seeing your email address being associated with an organisation. For security purposes, please confirm the email address that you use to log into the Umbrella dashboard. Alternatively: CC A ...

Anyone else experiencing service outage with OpenDNS? Appears to have gone down briefly but seems to be back now, small spike in problems reported at @downdetector @OpenDNS @OpenDNSHelp

@daddywomp @OpenDNS @CiscoUmbrella Hello , Thank you for contacting Cisco Umbrella Support. I am sorry to hear that you're having issues. Please open a support case.

Urgent Appeal: Incorrect Classification of linkmasterx.com as a Phishing Domain @OpenDNSHelp @OpenDNS @CiscoUmbrella I kindly request you to look into this matter this is my business domain not a phishing site Arsh Karim arshkarim27@gmail.com

@fcassia @keepsolidinc @OpenDNS @arielmcorg Hello @fcassia we would need more information the issue you are having. Please open a case with us at support@opendns.com so we can gather more details. This will allow us to better communicate over email.

@keepsolidinc Seems like @OpenDNS is playing tricks... cc/@OpenDNSHelp @arielmcorg

We're happy to announce the release of KeepSolid Authenticator. If it's important for you to have an assurance that your data are safe from cybersecurity threats, as well as make unauthorized access more difficult for scammers, dowиnload the app: keepsolid.com/authenticator/…

@CiscoUmbrella @LiverAndLetDie @lavanyadeepak @canarabank Hello, thank you for reaching out to us and I'm glad to hear that! If you have further questions or concerns, please open a support case with us through the OpenDNS dashboard. Cheers!

@LiverAndLetDie @OpenDNSHelp @lavanyadeepak @canarabank Hi @lavanyadeepak, wanted to follow up on this - have you been able to get this issue resolved?

Is everything ok with @canarabank ? The #InternetBanking is playing a #HideAndSeek since morning.

@lavanyadeepak @canarabank @CiscoUmbrella Hi! Please open a ticket by emailing us at umbrella-support@cisco.com and we can check it out for you!

@canarabank @CiscoUmbrella @OpenDNSHelp

@sunbrightskills @sama Sorry to hear that you're having issues. However, I'm afraid that I do not fully understand your question -- could you please clarify, in greater detail, the problem you're seeing? Your reply is appreciated,

@moos3 @OpenDNS Hello - you can check to see if the domain is cached differently in our resolvers here: cachecheck.opendns.com . If you still need help please visit our online community here: community.cisco.com/t5/opendns/bd-…

Does anyone know if @OpenDNS is having issues? I'm seeing issues with a domain not showing up in opendns but showing up on all the other dns providers out there @OpenDNSHelp #networking #dns #routing

@weems @daniellakrn @acweyand Thank you for contacting Cisco Umbrella Support. Please let us know if you have questions regarding Umbrella. Happy to help you.

@daniellakrn @acweyand And if we are talking about phones you can do it as the DNS server level which would affect all devices on your home network, especially if you filter with @OpenDNSHelp

@Andy_R_Walton @CiscoUmbrella Hello Andy, please reach out to our support team so we can further assist

@CiscoUmbrella and @OpenDNSHelp - REALLY disappointed to learn of your decision to block the whole of France from using your service… clearly zero thought was given to your paying enterprise customers who have been impacted. Entire Meraki estate unable to resolve DNS today 👏

@ImprovMx Hello, Thank you for reaching out. Thank you for bringing this to our attention. Can you please email us at support@opendns.com? This will allow us to better communicate over email.

We have identified the root cause of the problem. @OpenDNSHelp, a DNS provider we used for the delivery part of our infrastructure, has decided to ban all French-based traffic, impacting half of our MX servers.

We are currently seeing elevated delivery times across our infrastructure. We're opening an incident and tracking this on status.improvmx.com At this time, we can confirm emails are properly received and queued, so no emails have been lost. Next update in 30 minutes

@MassartNicolas @laquadrature @pbeyssac @OpenDNS Hello, Thank you for reaching out. Thank you for bringing this to our attention. Can you please email us at support@opendns.com? This will allow us to better communicate over email.

@laquadrature @pbeyssac @OpenDNSHelp @OpenDNS

Debugging my internet connection and scratching my head as why my work laptop on the same wifi still have access to internet... and here it is: France is not a free country anymore. Whoever will tell you it's to protect people is lying. @laquadrature @pbeyssac

@caniscanemedith Hello, Thank you for reaching out. Thank you for bringing this to our attention. Can you please email us at support@opendns.com? This will allow us to better communicate over email.

@Doody_Mubaraki Hi @Doody_Mubaraki, Yes, it is supported. This link should help: support.opendns.com/hc/en-us/artic… Feel free to reply back if you have any queries

@Fijnweer @cloudfront Hello @Fijnweer, we would need more information the issue you are having. Please open a case with us at support@opendns.com so we can gather more details.

Hi @OpenDNSHelp Seems that some domains are blocked. Domains are rerouted to @cloudfront , but result in error code 1231 ("no internet").

@WTejpreet Please send a direct email to support@opendns.com.

@OpenDNSHelp Hello! I recently started a new account in OpenDNS and got things set up. I added some domains that I need to be blocked but they are not blocked. Please help :)

@WTejpreet Thank you for reaching out. Kindly share the email id from which you have contacted us.