
Hi, we take these concerns very seriously and are truly sorry to hear about your experience. ROMTech manufactures the device but does not handle billing or insurance claims directly. We work with prescribing providers and therapy partners who manage those processes based on medical necessity and insurance coverage.
We’d appreciate the chance to investigate this further. Please reach out to patientexperience@romtech.com so our team can review the details and help ensure you get clarity and support.
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