RPL

@Tesco why on a Saturday in burseldon extra are there no blue tokens available to donate with? I asked at customer services and was told there’s none left. At any checkout. My kids looked. Given the no of customers and £ of shops on a Saturday how much will those charities lose?

@AsdaServiceTeam your app isn’t displaying my order for tomorrow, or any of my order history. I can’t amend and now it’s taken a second order for the same time but isn’t displaying either. Been like this for 3 hours… tomorrow I’ve no idea what will arrive.

“who prepared this spreadsheet?”

@AsdaServiceTeam why on earth has my refund req been refused when the item was returned with your driver and we were advised by them (and your text system) to req a refund via the app because your order tracking and refund system is down. Terrible service from Asda groceries.

@wahaca I’d like to take my 6yr old to your restaurant however she has dairy and soy allergies. Are you able to cater for those needs in all your locations?

@PaultonsPark do I need to do anything if I’m bringing my baby to the park? We’ve pre booked tickets for adults and kids > 1m but I can’t see an option for a free ticket for a baby?

Just ordered #17Blue because it’s time to give back to @MichaelHeppell who gives thought provoking and inspirational content on a weekly basis. As far as @LBFEvents go, Michael’s talk on How to be Brilliant about 10yrs ago has by far had the most lasting impact.

Fair play to @Tesco. Good call on extending the deadline for clubcard points conversion given the IT issues. We’d been told repeatedly for months it was going to happen, but this is a great example of good faith business decisions. Earns my brand loyalty.

For anyone still interested - today 13/6 it took 7hrs20m from clicking confirm on a points exchange to receiving the voucher for use.

3.5hrs since exchanging @Tesco clubcard reward points for a reward voucher and no code yet. Supposed to be 15mins. Twitter team not responding anymore… not holding out hope for the 3x offer before it closes…

@Jurassicgrilluk it’s been a while since I last visited but is it normal to not have people walking around with Dino baby puppets anymore? My 3yr old was very disappointed on his first visit this evening.

@virginmedia Yep. I’ve heard that before. Another 20m with your attendants trying to reconnect today with no success

@RPL82 We can offer general help and support via social media, but unfortunately have no account access to be able to support further, anything that requires account access you can contact us directly on the methods provided. ~CS~

1hr 20m on the phone to @virginmedia just to get them to fix a disconnection that is already agreed which the connections team confirmed is a virgin issue. This is making my mental health suffer.

@virginmedia Are you kidding. Who do you think I’ve been speaking to all this time?? Disconnections to retentions to Moving to Special Accounts to Disconnections to Retentions. I’ve been round the globe speaking to your advisors. None can help. All apologetic.

@RPL82 My deepest apologies RPL82. I recommend contact us by either calling on 0345 454 1111 / 150 or via SMS 0753 305 1809 and WhatsApp on 07305 327 112 and the team will be able to check on their side and process a reconnection if needed. ~CS~

@virginmedia I’ll be honest, I’m losing the will to live speaking to multiple VM reps who are unable to solve my issue.

@RPL82 What was it that Nick had arranged for you? Was this a disconnection for a future date or just a package change? I recommend contacting us to confirm what has happened with your services since the last agent so they can investigate further. ~CS~

@virginmedia Disconnection for 29th. Confirmed multiple times.

@virginmedia Nope. Tv. Broadband. Landline all have ceased. No local virgin issues as neighbours unaffected. Looks like your team have disconnected me 5 days early.

@RPL82 My apologies that you services have been affected RPL82. Have the services returned now or are you still unable to connect to the internet through your Virgin Media service? ~CS~

@virginmedia Your teams are causing mental health issues. Nick managed to sort a future service change but then my Internet broke 20m later. Coincidence? No. Do I feel like being treated as a priority service customer? No.

@RPL82 My apologies, I'm sure Nick will be able to support you further to get this fully resolved for you today. They'll do all they can to help and assist further. ~CS~

@virginmedia No CS. I’m on the phone with Nick from retentions (funny, the last 3-4 advisors were from that dept too)

@RPL82 Hi RPL82, really sorry for the error and the affect that this has had on you personally. Has this now all been resolved for you? ~CS~

@FarehamBC two very happy kids today after receiving the refuse lorry Christmas colouring picture! Thank you!