Customer Response|| Team••

@mithITFC Hello, we apologize for the unpleasant experience you have undergone. We would like to follow up with the matter further in order to solve it. Kindly follow back and DM your WhatsApp number for immediate assistance. @mithlTFC

The public transport in this country is a joke. 3 consecutive home games there’s been scancellations with trains into Ipswich, same again Sunday. No trains running for Norwich last weekend, now TfL strikes for Charlton on Tuesday. Useless the pair of ya @greateranglia @TfL

@Pereztige_ Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your WhatsApp number to allow us further. @Pereztige_

Hello Everyone! Get in touch if you need any help and we will get back to you as soon as we can. All service updates here 👇

@TheJoeWalsh "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @TheJoeWalsh

@greateranglia stood on the 17.11 Stratford to Kelvedon. Stopped at Harold wood for 5 mins already. No driver update. Please let us know what’s happening. The train is packed.

@AdolphusSpriggs "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. @AdolphusSpriggs

@GNRailUK @greateranglia as the 16.15 has been cancelled and the next train to Ely is either the 16.26 or the 16.45, can you please explain why we now have fewer trains going between Cambridge and Ely at this time than before?

@HelloKizzy2024 We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. -GT

@ResponseTeam877 The failings of Greater Anglia yesterday were a real low point spoiling our expensive day trip to London. When are your standards actually going to improve, as for the prices you charge the service is diabolical.

@greateranglia train delays, zero information and now my charging point is not working. Normal diabolical service from Greater Anglia. Please put more carriages on so we are not rammed in like sardines.

@HelloKizzy2024 Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you.

@gemmamck Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number with us? Our wonderful team is looking forward to chatting and assisting you. @gemmamck

@greateranglia hi night team. Just left Liverpool street and stopped on the line before hackney downs and no info. What's happening?

@KathrynWright81 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your response. @KathrynWright81

@greateranglia come On! Not good enough, the kings X train 20:18 arrived into Cambridge 2 minutes before the Cambridge to Norwich train left- which was NOT held for us… and now we all have to record to Ely to catch the next. Where is the communication??

@COYI_COYI_COYI "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @COYI_COYI_COYI

@greateranglia what absolute disgrace left on Stafford station no updates no staff nothing then at 11:30pm with no way of getting home over the intercom no more trains Had to stay in London over night Can’t we tell it’s back under @10DowningStreet @UKLabour

@Jenzy4685 Thank you for reaching out! We're eager to assist you with this matter. To provide the best support possible, please follow us back and send a direct message detailing the issue you've faced. We can't wait to help you resolve this! Kindly Dm your reachable WhatsApp number.

@greateranglia That’s handy for people that were trying to get back from work last night… fear not your ticket is valid today (wait no it isn’t as there is another broken down train blocking the line by cambs….) what a shocker greater Anglia….

@DavrossBeber Hey there! We're so excited to hear from you and can't wait to help out! Could you share your WhatsApp number via DM? Our wonderful team is looking forward to chatting and assisting you.

@greateranglia not a service update request but my daughter who loves the bridge at Prittlewell was asking when it’s coming back - said it was spring (which I know tills May) but I get asked every day. Any intel

@priv_gb "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your response. @Priv_gb

@greateranglia want to find out why this train departed 5 minutes early leaving me to wait for the next one please?

@leespursrainbow "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. @leespursrainbow

@greateranglia We were told over an hour ago to get off a train and go to platform 12 where the first train would be going from. One pulled in to platform 11 a few mins ago and has left again with passengers on with no announcements. We were not given any indication that that one was going!

@Mart1nC6mpbell "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Mart1nC6mpbell

@greateranglia Hi Emily, can I travel out of LSS to Norwich today with an off-peak ticket (ie - is this a halfterm week where restrictions dont apply?)

Hi everyone, Emily signing in!

@tarencarla12 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your response. @tarencarla12

@greateranglia no working toilet on the 18.16 out of Stratford. Both of them locked out of service.

@Jefnasuki217 "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @Jefnasuki217

@greateranglia Isn't it about time the network was checked? 8 times out of 10 in the last few weeks there has been a failure or delay of one kind or another

Alternate travel arrangements👇 London Underground's Victoria line will pass Greater Anglia ticket holders between Tottenham Hale and Seven sisters

@benltyrrell "Hey there! 😊 Sorry for the trouble you're experiencing. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately. Appreciate your patience 🙏" @benltyrrell

@greateranglia hello would it be possible to confirm why the 17:56 London Liverpool Street to Southminster is delayed in arrival?

@legsandlace2 Ok thanks

@ResponseTeam877 Thank you for your reply . We have made the connection

@greateranglia Hi can you hold the 13.41 from Ipswich to Liverpool Street as the incoming connection from Woodbridge is slightly delayed . Thank you