SJD

@grind hi I’ve just received what I thought was my first order from you and received an empty box! I’ve sent you an email but would appreciate if you could look at this as a matter it urgency because it is incredibly frustrating DM if you want more details.

@Vitality_UK Your app is awful at the moment. It’s missing steps and workouts, but recording some activity e.g it’s awarded me 3pts for 13.5k steps. I’ve filled out your form twice on WhatsApp and you are ignoring me. This has been going on for a week. Can a real person help?

@Vitality_UK hi your app stopped accepting my points mid way through last week because you said I had reached the maximum of 40 points, but I hadn’t and you only recoded 35 points. I used your missing points form and have heard nothing and the points haven’t been updated. Help!

@JohnnyMercerUK Im in the quiet group but like you, I know there’s a place for all veterans. We are all of one, irrespective of the type of veteran. So please don’t overthink or worry about your previous post 👍🏼

Some veterans obviously see themselves as superheroes. Some love being in the tie and blazer brigade a bit too much.. Most are just normal blokes and girls quietly dealing with extraordinary experiences serving their country. This new series on Netflix just ripped my heart out, it feels so... close. Watch it.

@robbiewilliams Fabulous night. Thank you ❤️

Sandringham: Night 1 was awesome, thank you. What have you got tonight? X

@Vitality_UK Hi the points arrived yesterday thanks.

@Robin_RB123 Hi, I am sorry to hear of your missing points. Please would you be able to send us a DM with your full name, date of birth, and membership number? We can then assist you further with this. Thank you - Beth

@Vitality_UK is the app not uploading points again? Nothing since weds?

@Churchill Why do you only offer to reduce the renewal cost if a customer rings and asks for a reduction? Which is what your rep told me.

@Robin_RB123 It's never our intention to leave you unhappy with our prices, and we'll always look to see if more can be done. We hope you'll consider renewing with us this year.

@Churchill my home insurance renewal quotes gone up by £138, I’ve made no claims and nothing changed. I rang and you immediately reduced it by £96 with no changes. I asked why and was told she could only offer a reduction over the phone if somebody asked. Shocking malpractice!

@Vitality_UK Thank you but it’s sorted out now

@Robin_RB123 Hey, can you please DM us with your full name, DOB and membership number so we can check this for you as a priority? - Jo

@Vitality_UK hi I can’t find my Rakuten code for this week. The app says I have been given a reward, but I can’t find it. Thanks

@goustocooking just waiting for our first ever Gousto order. It was due at 6pm. It’s now nearly 7pm and we are 31 stops away. So far this is looking like a huge and expensive mistake on our part.

@Vitality_UK hi an 8point exercise activity from yesterday still hasn’t registered on my vitality account. Is there a problem at the moment or are you able to record it for me? Thanks 😀

@Churchill all I want to do is renew my insurance. I have phoned lots of times and you never answer, you leave me on hold for ages. When I try to renew online you tell me to phone. If you now don’t make contact with me now through Twitter, I won’t renew, simple as that.

@HelloFreshUK Thank you, but my complaint is about your customer services, not the missing item, which you’ve already investigated. Our family meal was ruined and you can see what you said to me below. The money you paid on top of the missing item barely paid for the ready meal we needed.

@Robin_RB123 Hi there! 👋 I am sorry for any inconvenience caused. I would kindly ask you to send us a DM with your account details (email, delivery address, method of payment, confirm if you are the account holder) so we can take a look into this for you. Thank you! - Berina

@HelloFreshUK my chicken meal for 4 only had 3 chicken breasts, so one of us has a microwave ready meal. Customer service treated me with complete indifference. I was offered a refund, but I sensed very begrudgingly. Great food (when it arrives intact) Poor customer services!

@AppleSupport hi, I see Apple watches not pairing with Fitness+ on an IPad is a common issue. Is this being looked at by you and is a fix coming out? Just want to know to help me decide whether I keep the subscription. Thanks

@Vitality_UK hi I know you are busy but I first DM’d you on 17/11 about my Apple Watch not syncing properly with your App. I’ve heard from Yash/Nicola/Alex/Nicole/Sophia and now today Maisy. I send screenshots but then I don’t hear back. It is now 8/12 and I’m no further forward.

@Vitality_UK Thanks Sophie, I have responded to your DM 👍🏼😀

@Robin_RB123 Hey! I'll response to your DM now. 😊 - Sophia.

@Vitality_UK hi, I asked a DM question of you on Monday. I heard from Matt yesterday morning but nothing since. I know you are busy, but if you can reengage on DM that would be great. Thanks 👍🏼😀