HelloFresh UK

@SpenceMac2 Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, and we will gladly look into this for you. - Edo

@HelloFreshUK please sort your admin out. Ordered multiple times and now 1/2 boxes 📦 has turned up will be going elsewhere if its not sorted

@BoggisEdward Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, and we will gladly look into this for you. - Edo

Well folks @HelloFreshUK #hellofresh must be one of the worse delivery companies out there, they never knock on our door or even ring the bell, just leave the box outside and drive away, only knew my sons box was outside because I saw a green van drive off, must be part of evri

@TreesBeverley Hi Beverley! Sorry for the inconvenience. Please feel free to DM us, we'll be happy to look into this for you. - Shadia

@HelloFreshUK so after horrendous experience last week my delivery arrived today. Week later. Now trying to update my order and it says "keep trying". Are your systems down? How you keep customers like me who don't want credit just good service is beyond me.

@bloomfield63096 @couponfollow Hello Linda! Thank you for your interest. If you are a new customer, please try checking our website, there is usually an introductory offer there for new customers: hellofresh.co.uk. - Aneta

@HelloFreshUK searching for a discount code - any available? couponfollow.com/site/hellofres… via @couponfollow

@saffacat Hello Saffacat! I am sorry for any inconvenience! Please send us a DM, we’ll do our best to help. Thanks! - Aneta

@HelloFreshUK your app states my box has been delivered but your team say there is an issue. ??? Take payment one week and next week somehow you cannot. Never again - there’s enough competitors out there to move to who provide way better service

@megs_symonds @SupportChat93 is not a genuine HelloFresh account, please do not engage with them. We have reported the account. For support, contact HelloFresh Customer Services via our verified account, official website, or mobile app. We apologise for any inconvenience caused. - Shadia

@HelloFreshUK I’ve emailed your team twice and had no reply. I was told I would get the salt and pepper shakers in my third box.. I’ve not received them. Apparently there’s an email I need to say yes to to receive them. But I haven’t had that email. Please help.

@megs_symonds Hi Megsy! sorry to hear that. Please feel free to pop us a DM, we'll be happy to look into this for you. - Shadia

@IanGiles79 Hi there! I'm sorry for any inconvenience. Please feel free to click on the link below to DM us, so we can look into this for you. - Edo

@HelloFreshUK I've messaged you as requested and had no response and you've taken another £50 out of my partners account today. Please reply to my message

@HelloFreshUK We cancelled our subscription to you and then you have resubscribed us without our authorisation. Despite numerous attempts to get through to you with emails and phone calls you are still billing us. Please make contact to avoid this being taken further!

@sianemilyyyx Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, and we will gladly look into this for you. - Edo

Will my @HelloFreshUK box actually be out for delivery today?? Was supposed to be for dinner tonight!!

@RobertMarkEllis Hello Robert! I am sorry for any inconvenience! Please send us a DM, we’ll do our best to help. Thanks! - Aneta

@HelloFreshUK my account has been restarted without my knowledge or consent. I have been charged for a box I do not want. How do I go about getting a refund please?

@Dan_KellyBNI Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, and we will gladly look into this for you. - Edo

Been trying to login to my @HelloFreshUK account all weekend to change my order. PW not accepted, so request login without PW, apparently U send me an email link! Not one link has been received, have tried way too many times. I am now going to receive food I do want or need. What do u suggest?

@darrenflower254 Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, so we can provide the support you need. - Edo

@HelloFreshUK just cancelled my subscription with you. Having had issues with your app and calling your helpline 3 times I have given up. Do better!

@melsmith2401 Hi there! Sorry for the inconvenience. Please feel free to DM us, we'll be happy to look into this for you. - Shadia

@HelloFreshUK Fresh should not be in the name! Customer service is not fresh either! Mouldy fruit, free insects, potatoes that are soft and sprouting!!! Well done guys well done!

@Vonny1984 Hi Yvonne! Sorry to hear that. Please feel free to DM us, we'll be happy to look into this for you. - Shadia

@HelloFreshUK Hi, i’ve been a satisfied customer for a few years, but have woken this morning to find I’ve been charged when I definitely skipped this week’s order. How has this happened?

@Pugh_star Hi! I am sorry to hear that. 😕 Alternatively you can contact us on live chat through the app or website, you can DM us over Facebook or give us a call on 020 7138 9055. Our agents will be happy to help. - Aneta

@HelloFreshUK Hi, unfortunately that's not working either 🤷🏼‍♀️

@HelloFreshUK why are you sending representatives door to door for sales?? Bit random for a Thursday evening!!

@Pugh_star Hello! Can you please try again using the link in this message? - Aneta twitter.com/messages/compo…

@HelloFreshUK Tried to do this but not able to 🤷🏼‍♀️

@KeithY2Dickie @CitizensAdvice Hi there! sorry for the inconvenience. Please feel free to DM us, we'll be happy to help. - Shadia

@HelloFreshUK taking harassment to the next level with door to door canvassing now. Seriously - leave us alone! @CitizensAdvice

@sebgarner Hi there! I'm sorry for any inconvenience. Please feel free to click on the link below to DM us, so we can provide the support you need. - Edo twitter.com/messages/compo…

@HelloFreshUK Are you going to respond because your customer services don’t or is it because we have cancelled our subscription

@HelloFreshUK thank you the failure to deliver our order today which was extremely inconvenient as we didn’t go shopping on basis that we had placed an order so this will be our last order because the meals you are offering are very samey each week and cheap ingredients