HelloFresh UK

@alastairpert Hello Alastair! I am sorry for any inconvenience! Please send us a DM, we’ll do our best to help. Thanks! - Aneta

@HelloFreshUK worst meal delivery company. Openly breach basic UK Consumer Protection Rights regulations, and hugely dishonest helpline staff who either lie about consumer law or simply don't understand it. Avoid at all costs. #HelloFresh

@LABailey Hi Lucy! We're truly sorry to hear that. Please feel free to send us a DM, we'd be happy to look into this for you. Thanks! - Tina

@ThornhillNina Hello Nina! I am so sorry to hear that! 😕 Please send us a DM, we’ll do our best to help. Thanks! - Aneta

@HelloFreshUK awful service - awful help on line chat

@carolenics Hi Carole! Sorry for the inconvenience. Please send us a DM at your earliest convenience, we'll be happy to look into this for you. - Shadia

Very shabby treatment by @HelloFreshUK - duped into signing up for a subscription that I knew nothing about and now won’t offer a refund. Very underhand and unprofessional

@thorburn_fiona Hi Fiona! We're sorry to hear one of your meals is missing. When you get a moment, please send us a DM so we can help out. Thanks! - Tina

@HelloFreshUK missing a whole meal from my box this week 😑

@squashykat Hi Kat! Sorry for the inconvenience. Please feel free to DM us, we'll be happy to look into this for you. - Shadia

Really disappointed that @HelloFreshUK think £3.48 is adequate “compensation” for 2 packs of halloumi missing from my box, that also have to go out and buy at huge inconvenience seeing as I can’t drive. It’s £2 a pack min, they shouldn’t be making money off missed ingredients

@hopkinshannah0 Hello Hannah! I am sorry for any inconvenience! Please send us a DM, we’ll do our best to help. Thanks! - Aneta

@HelloFreshUK hi, my order still hasn’t arrived and I have no updates?! It’s now a day late already. Please may you advise.

@Bigwayne81 Hi Wayne! sorry for the inconvenience. Please feel free to pop us a DM, we'll be happy to look into this for you. - Shadia

@HelloFreshUK, can you explain this delivery method of your products please?

@Ms_Kelsall Hi Lucie! Sorry for the inconvenience. Please send us a DM at your earliest convenience, we'll be happy to look into this for you. - Shadia

@HelloFreshUK Hi, my box didn’t arrive on Saturday, am I able to have a refund please?

@Jennsoo84 Hi Jenn! Sorry for the inconvenience. Please send us a DM at your earliest convenience, we'll be happy to help! - Shadia

Great way to receive your @HelloFreshUK box (& chicken missing so I can't even have one of the meals)

@Martin_Adams We'll be happy to help with your request for the opt-out. Please send us a Direct Message so we can provide you the assistance you need. - Shadia

@HelloFreshUK Thank you. What is it I'm DM'ing you? I just need instructions to opt-out of my door-to-door sales.

@HelloFreshUK can you tell me how to opt out of your sales people knocking on my front door. I wish to opt-out of this as it’s more invasive than an email. You’ve sent your sales people what feels like only a couple of weeks apart. It’s getting irritating and I do not want to have to keep telling you I do not want your service over and over. How can I have my address on a no contact list please?

@Meg491054275952 Hi Meg! Sorry for the inconvenience. Please feel free to DM us, we'll be happy to look into this for you. - Shadia

@HelloFreshUK Absolutely disgusting useless customer service, cancelled prior, money still taken, rang immediately and told can only have a credit not a refund! Not happy absolutely awful system! Custom gone now with what looks like so many others too!!!

Get free delicious treats for life 🍫🥣 Order HelloFresh today and choose from a selection of treats to add to your box, every single week – for free! Get 60% off your first box & 20% off for 2 months and treat yourself to an extra special surprise at no cost 🥳

@CaseyMoo7 Hi there! I'm sorry for any inconvenience. Please send us a DM, so we can provide the support you need. - Edo

@HelloFreshUK so I take a break because of getting a few boxes with missing ingredients. Only to get my first box again to find a missing pepper and rotten spinach. These boxes aren't cheap, I used to love hellofresh but the quality has really slipped.

@beaumont_kelly Hello! I am truly sorry for any inconvenience. Please send us a DM, we’ll do our best to help. Thanks! - Aneta

@HelloFreshUK I’m disappointed with your service - I missed the cancellation deadline by 20 mins and contacted you to be told you can’t cancel the order - then you say you can cancel the order but wont give refund. Thanks for that as having a terrible time. Lost my custom now.

@liam_oneill89 Hello Liam! I am so sorry to hear that! 😕 Please send us a DM, we’ll do our best to help. Thanks! - Aneta

Quite ironic that the company is called @HelloFreshUK when the vegetables arrive already rotten. How are you meant to cook with spinach that’s mouldy after 1 day. Nothing fresh about it.

@Vicob45 Hi there! I'm sorry for any inconvenience. Please feel free to send us a DM, and we will gladly look into this for you. - Edo

@HelloFreshUK absolute joke can’t get through to anyone apart from customer service who just repeat the same thing. Took money from my account tried sort it out so cancelled the box and now I have to have credit not refund.

@MasonZX10 Hello Mason! I am sorry for any inconvenience! Please send us a DM, we’ll do our best to help. Thanks! - Aneta

Doorbell rings, no one at the door. I check the camera and someone from @HelloFreshUK waited 8 seconds before walking away. What's the point if they don't even give ppl change to get to the door.

@LukebertoShaw23 @Nigel_Farage Hello Lukeberto! I am so sorry to hear that! Have you contacted our Customer Care already to discuss this? If not, kindly pop us a DM and we’ll do our best to help! - Aneta

@Nigel_Farage I had a more aggressive @HelloFreshUK salesman the other day than this!

Several media organisations have been hounding my daughter. When I approached the boss of Sky News and complained, they denied any contact — and so did their news report. Sky News are liars. I demand an apology from them and a promise not to repeat it.

@ChronosVT Hi there! Sorry for the inconvenience. Please feel free to DM us, we'll be happy to help. - Shadia

@HelloFreshUK please stop messaging me with your overpriced service. I haven't had a subscription in almost a year and you're still contacting me? go. away. You're a parasite.