TaskFire

@JerryDavenport Kindly reach out to us at support@appigo.com with screenshots. Our team can offer some assistance then.

@AppigoTodo Repeatedly. The tasks are on my watch, I can see them when I go into the app on my watch. They just will not display on the watch face.

@AppigoTodo why do I only get dashes on my watch? I’ve uninstalled/reinstalled multiple times. I’m on the lates os’s. Shouldn’t this be the next task displayed?

@Bazza__Baz @AppigoTodo When you open a list do you see a "clear" button near the upper right corner? This would indicate you have a filter enabled. By tapping on the "clear" button the filter will be removed and you should see your tasks.

@AppigoTodo anyone having problems today? All my tasks (1,500+) have disappeared 😡

@Bazza__Baz When you open a list do you see a "clear" button near the upper right corner? This would indicate you have a filter enabled. By tapping on the "clear" button the filter will be removed and you should see your tasks.

@AppigoTodo is the site down? I’ve been logged out and after logging back in, I have ZERO tasks!

[Incident Created] Our Todo Cloud website was down for approximately 9 minutes undergoing unplanned maintenance. We're sorry for the inconvenience caused and are ha... More at: todo-cloud.freshstatus.io/incident/317788

"Whatever your life's work is, do it well. A man should do his job so well that the living, the dead, and the unborn could do it no better." - Martin Luther King Jr. #motivationmonday #productivity #todo #Todos #success #todocloud #todocloudapp #todoapphttps://scontent-iad3-1.xx

@ps_pause We're sorry for the trouble. Our team would like to take a deeper look at your account. Please submit your diagnostic report - rb.gy/zudz5a - so our team can see what's happening with your account.

@AppigoTodo Still getting the sync error. Plus my lists won’t sort into the order I choose in Settings.

[Incident Updated] Our servers have remained stable over the last 48 hours. We're marking this service degradation issues as resolved, however, we'll continue to cl... More at: todo-cloud.freshstatus.io/incident/302905

[Incident Created] A spike in traffic volume is causing some customers to see periodic sync error messages in the iOS and slower sync with the desktop app than usua... More at: todo-cloud.freshstatus.io/incident/302905

[Incident Updated] Three of our six servers were experiencing higher-than-normal loads. This resulted in slower sync and outright failure to connect to the servers.... More at: todo-cloud.freshstatus.io/incident/302905

[Incident Updated] All systems are back online, thank you for your patience. We sincerely apologize to everyone negatively impacted by this outage, we will be sendi... More at: todo-cloud.freshstatus.io/incident/302322

[Incident Created] Currently experiencing a system-wide service outage. Working with the relevant teams to have this problem resolved. More at: todo-cloud.freshstatus.io/incident/302322

[Incident Updated] The following are now back online: - Desktop app syncing - Mobile app syncing - Web instant (push) sync - All Todo Cloud APIs - All Task Creatio... More at: todo-cloud.freshstatus.io/incident/302322

[Incident Updated] Partial Restoration! - Emails back online - Domains back online More at: todo-cloud.freshstatus.io/incident/302322

[Incident Updated] At 4:54 PM EST, we were contacted via phone by someone from the Technical Team, who mentioned that they had been investigating our problem for th... More at: todo-cloud.freshstatus.io/incident/302322

[Incident Updated] We've had multiple calls today with our AWS account manager, regrettably, both he and his manager are now waiting for further decisions/action on... More at: todo-cloud.freshstatus.io/incident/302322

@oecolampadius @RussellMWolf We shared a general update on the matter earlier today. The outage experience is due to a suspension by AWS, who also seems rather puzzled by this action. We're working with our Account Manager to get this resolved.

@Appigo @AppigoTodo Your lack of response and silence is deafening.

@trailboss1998 We appreciate the follow-up. Unfortunately, we're still waiting on updates from the relevant teams. We'll be sure to let you know an ETA for a fix as soon as it is provided.

@AppigoTodo Any update here? This is quite a challenge to navigate

@RussellMWolf We appreciate you checking in. I'm afraid there is no concrete update from the relevant teams. We will share further updates via this platform when it is available.

@AppigoTodo Any updates?

We are sorry that this has severely impacted all our customers - thank you for your patience. We will continue to provide updates as we have them. Thanks again.

The suspension resulted in most of our services going offline - including EC2 servers, load balancers, databases, APIs, DNS, websites, all emails, and more.

Update on Service Outage: On January 3rd, 2023, our AWS account got suspended abruptly. We spent hours on the phone with our dedicated Account Manager and various technical teams at AWS, trying to get to the bottom of things, all of whom were just as puzzled as we were.

We're steadfastly working with our AWS Account Manager to get things escalated urgently through the various internal channels to have things restored.