The Sims Direct Communications

@CarollDesign @TheSims hi there, can you share info about what mods you may have used prior to the update? even if they're removed now, this would help us investigate

For transparency, as I reported yesterday - my CC works for me. And I'm one of affected people by launch issues. I did all in my power to test my projects and they work. I'm helpless with what I can do, @TheSimsDirect / @TheSims is responsible for game not launching CC right.

@LatteSimsXo hi, what issue are you having? and what mods did you use prior?

@TheSimsDirect Y’all need to fix this shit asap cause I updated the game, updated my mods and I STILL CANT GET INTO THE GAME.

Simmers, This issue is now resolved with today's Base Game update. Thank you for your reports and your patience while we worked to resolve this for you! Click here for the full notes: forums.ea.com/blog/the-sims-…

@lowkfingurmom hey there, what issues are you having?

@TheSimsDirect hey so we are still having issues!!!!!! when are you gonna fix the fix???? the problem YOU created

@t0nischwartz this looks to be caused by a few UI Mods; please disable these Mods until the creators have a chance to update

@thanextmonifa @DiamondMommy081 there should be no impact to your CC after the update

@TheSimsDirect @DiamondMommy081 Will our cc be broken because of this?? Lost of my stuff just doesn’t appear in the game but no failure to launch message.

Sul sul, we have a fix for the issue that was unintentionally impacting CC. This update will start rolling out roughly within the next 15 hours & we’ll confirm once it’s live. Thanks for your reports & patience while we worked to resolve this asap!

@DiamondMommy081 we have final tests and checks to do to make sure it's a smooth roll out and fixes the issue, thanks for understanding!

@TheSimsDirect Excuse me? 15 What??

@chlo_clayt Sul sul, CC and Mods are super important to our community and we've continued to share that the Marketplace does not replace free content. Makers can continue to offer free or paid early access on other platforms under our mod policy, which isn't changing

@TheSimsDirect find it real hard to believe that a “bug” that solely makes cc disappear despite being downloaded in the SAME update as the cc marketplace was “unintentional” …. this looks really nasty and greedy on EA’s part.

@simplydeesims we're aiming for much sooner than that! will share more when we know for sure

@TheSimsDirect Let me guess, you won't have the update ready till next month...better be soon.

We’re investigating reports that some Mods & CC are not loading in The Sims 4. The team is actively looking into this now, & will share any updates to help you get back to using your favorite content as soon as possible.

@mo0nbutterfly06 we hope in the coming months and will update you all when we know 100% for sure

@TheSimsDirect When will the update for consoles be available?

Sul Sul, Simmers, Today's update includes eye & eyelid improvements, missing prom fixes, smarter Sim autonomy, fixes for pets & other animals disappearing, & animals being stuck in Sim inventories. Click here for the full notes: ea.com/games/the-sims…

We’ve identified the cause of the issue, and are now working on the fix and timing for its release. We know CC and Mods are important to how you play, and will continue to work on resolving this as a top priority. We’ll update you once we have more detailed timing for the fix.

We're collecting reports and sharing updates on this EA Forums thread: forums.ea.com/discussions/th…

Sul Sul, Simmers, We have a Base Game update tomorrow, March 17th. If you use mods, now would be a great time to prepare by reading through our Mods + Game Updates blog! forums.ea.com/blog/the-sims-…

Mod creators, We have shared the TDESC file for you in The Sims Discord today, to allow you to update your mods ahead of tomorrow's base game update: discord.gg/thesims

@Baievitreerayee hey there! we are, you can see more info about our 2026 focus areas based on community feedback here: ea.com/games/the-sims…

@TheSimsDirect Thank you for the fixes. Could you please tell us if you’re working on the huge lag and freezing game issue ? It’s a top priority !

Today's Laundry List includes upcoming fixes for eye & eyelid improvements, missing prom, smarter Sim autonomy, fixes for pets & other animals disappearing, plus animals being stuck in Sim inventories. 50+ fixes: ea.com/games/the-sims…