Upwork

📣 Upwork Updates: Summer 2025 is here! This release is all about AI innovation that amplifies human brilliance, with 75+ new features designed to connect, collaborate, and deliver faster. And that’s just the beginning 👀 Check out all the updates: spr.ly/6019fyozL #UpworkUpdates #Upwork

@Thebiologi27989 Hi there! We’re truly sorry for the frustration our support process caused. We appreciate your persistence and have forwarded your feedback regarding the AI’s transparency directly to our team to help us improve our automated tools.

@Upwork After 3 hours of arguing with your AI, I managed to get it to open a ticket with my info, and eventually, support fixed it. You guys cannot have a lying AI saying it cannot open tickets (when it totally can), and no way to open them without the AI.

Be honest: what task have you been "getting to" since Monday?

@man_likewiz Hello, we are sorry to hear about your experience. I can share your concerns with the team to review your profile. Please DM us the user ID or email associated with your account. Thank you

@Upwork @Upwork you guys aren’t helping at all!!!

@Upwork Why is my JSS dropping? Activity has been consistent and I haven’t gotten any client review recently and yet, my JSS dropped by a staggering 10%!! Care to explain? Cause it’s getting very annoying

@mehmood_ha50284 Hello Haris, Thank you for reaching out to us. We can certainly look into this for you. Please DM us the username and email associated with the account. Thank you

I brought real clients to @Upwork to keep work transparent. After years as Top Rated my account was permanently suspended. I believe there’s a misunderstanding, requesting a fair review. 🙏 #Upwork #Freelancing #RemoteWork #GigEconomy

@ap5_elvin Hello, we’ve reached out to your registered email with more details. Please reply there with any requested information so our team can continue assisting you.

@Upwork @Upwork apelvin000@gmail.com Username:elvin apolinary

Hello, we’re sorry to hear about your experience. For hourly contracts, payments are protected when time is logged with the Upwork Time Tracker and follow all the guidelines in the payment protection article. In order to review this, please DM us the username or email associated with your account.

@Upwork Ticket #43073826 — Payment reversed just because memo was missing, even though hours were tracked screenshot added and client confirmed the work. Client updated billing but freelancer still loses money. After 12+ years since Elance days, this feels very unsafe. #upwork

Hi, thank you for flagging this, and we’re really glad you caught it early. This is not something we take lightly. Please report the client directly through the job or message thread, or feel free to DM us with more details so our team can investigate further. Your safety on the platform is very important to us

Dear @Upwork I recently applied for a blockchain development role on your platform and engaged with a client who provided a codebase after a brief interview. Upon reviewing the code, I discovered malicious logic designed to extract private keys posing a direct risk of wallet compromise and fund theft. While I identified the issue before executing the code, this incident highlights a serious security gap affecting developers on your platform. In addition to the security risk, I lost time and Connects engaging with what turned out to be a malicious actor. I urge Upwork to strengthen vetting mechanisms for technical job postings and provide better protection for developers handling executable code. This is not just about lost opportunities, it’s about user safety.

@ap5_elvin Hello Elvin, Thank you for reaching out to us. In order to review the issue, kindly DM us with the username or email associated with the account, Thank you

@Upwork Why has my account been restricted that it has account health problems ,mind you I have done all the verification that you required me to do,yet it's not verified

@Thebiologi27989 Hello, thank you for sharing your concerns. Kindly DM us the username or email associated with your account for further assistance.

@Upwork I have been attempting to verify my ID with your atrocious system and got flagged for manual verification.

@ah_moona Hi there! We apologize for the frustration with your account status. To resolve this, please check your inbox for a new ticket from our support team and reply there. You are also welcome to send us a DM if you'd like us to share the specific ticket number for your tracking.

Hi @Upwork, my account (ticket #54555769) was suspended, and all replies just trigger automated messages. I have accidentally marked “U.S. citizen” instead of “U.S. tax resident,” but I’m not sure if that caused it. Could someone review my case manualy? Thanks!

@omoiyaolobi001 Promo codes are typically shared through our official email updates, special events, or partner programs. You can find more here:spr.ly/6018B6X6a4 2/2

Upwork freelancers from Nigeria does upwork now accept Nigeria verve card for connects purchase? And i would appreciate anyone who can help me with promo code too.

@omoiyaolobi001 Hi Omotayo! To help you get started, here are the accepted billing methods you can use to purchase Connects: spr.ly/6010B6X6Qg 1/2

@Zne_meiow Hi there! We’re truly sorry to hear about the outcome of your payment dispute. We understand how disappointing this is. For an in-depth review of your specific concerns, we suggest connecting with our support team at spr.ly/6013B6nhh7. They’ll be able to take a closer look.

@Upwork @UpworkHelp. Screenshot 1 says no dispute due to policy violations. Screenshot 2 confirms the CLIENT (Eshan) violated TOS, yet you RETURNED my funds! Why reward scammers? Demand supervisor review. Fully delivered. #Upwork #Injustice #Freelancer

@Mirexx66 Hi there! The Availability Badge is an optional feature that signals to clients that you are ready for work right now. To see how it can help boost your profile visibility, check out this article for more details: spr.ly/6013B6nCNc

@Upwork You're still going to college 0.1% from the salary I get, to make my profile available for 7 days, I will pay 14 Connect. Y'all a criminal fully out to rip people that needs opportunities, jobs and help

Don’t pinch us, green is kind of our whole thing 💚

@kermitDev Hi there! Thank you for reaching out to us. We would love to look into this for you—please check your DMs for our message.

@Upwork Hello, thank you for answering. But I ma receiving all the time the same answer: "We reviewed the information during your verification process, and unfortunately, we weren’t able to verify your account."

@UpworkHelp @Upwork I am having issues. My account was revoked and I dont know how to the the KYC again or how to solve it :(

@Michael_O1102 Hi Michael! Eligible weeks are earned during periods when you either hold the Rising Talent badge or maintain a Job Success Score (JSS) of 90% or higher. Learn more here: spr.ly/6010B6n7Yi

@Upwork Upwork, please help me to explain how to get eligible week to go to the next level For like 1 months and half now I dont have eligible week and I'm trying my best to keep my account active, I'm sending proposal also

Somewhere a freelancer is delivering Oscar-worthy work for a brief that said "make it pop."

@Zubair_ahmad7 Hi there! Thank you for reaching out to us. We’re sorry to hear about the limitation on your account —please check your DMs for our message.

Top-Rated freelancer on @Upwork here. My account was suddenly suspended for “unusual activity” with no clear explanation. It’s been 3 days of submitting verification documents, waiting 24+ hours for replies, and still no resolution. @UpworkHelp please look into this. #Upwork

@mujtabaibrar369 Hi there! Please check your DMs for our message.

@Upwork You didn’t even ask for my account how do you know which account and which ticket

@WordsmithS1966 Hi there! Ranking high on Upwork is a combination of profile optimization, strategic activity, and maintaining a strong reputation. For more tips and guides, check out this page: spr.ly/6018B6n0TO

@Upwork How to rank high on Upwork

@mujtabaibrar369 Hi there! We’re sorry for the frustration this has caused. To help resolve this, your ticket is now with our team. Please allow 24–48 hours for a detailed response. Thank you for your patience while we ensure your case receives a thorough review.

@Upwork Getting my account restricted without specifying any reason. Too much disappointing

@AtifHasanShamim Additionally, please verify that your billing method is active on your Billing & Payments page. If the issue persists, our support team is ready to help at spr.ly/6016B6nxds 2/2

@Upwork Getting this error continuously. Tried everything in HELP articles. Please help.