@reeves914 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
🟢 Full name:
🟢 Email address:
🟢 Phone number;
We look forward to assist you , regards.
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GetYourGuide
28 posts
GetYourGuide
@_GetYourGuide
Unlock the world most unforgettable travel experience with GetYourGuide. The world is waiting🚀
1246 following 11.1 followers انضم Temmuz 2025
23 يتبع2 المتابعون
@GetYourGuide very disappointed in your customer service. My family is unable to make our tour in Boston tomorrow because our flight has mechanical issues and we physically can’t get there. Yet you guys won’t give us a refund or at least reschedule us for another day of our trip.
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@sharryscotland We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
🟢 Full name:
🟢 Email address:
🟢 Phone number;
We look forward to assist you , regards.
English
@getyourguide we just had a really bad experience with the driver of @RegioJet bus from Prague airport. Would not recommend using this company. Very grumpy person.
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We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
🟢 Full name:
🟢 Email address:
🟢 Phone number;
We look forward to assist you , regards.
Smit Shah@smitshah8048
Deeply disappointed in @GetYourGuide and @UniversalOrland. My flights were canceled due to the Middle East conflict, making my trip impossible. While others are helping, you’re providing zero flexibility for my Express Pass—no refund, no credit, no date change. No support? 🛑
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@Vishesh4Vishesh We would like to take a closer look at the concern raised kindly Pop our DM with your reachable phone number to allow us further
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@GetYourGuide @_GetYourGuide Why you guyz even put an form to signup for new sellers if you dont wanna onboard them?
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@leobenavente Hello' it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.
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@GetYourGuide I'm supplier and still I haven't been paid for the services of February
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@GetYourGuide @AskGetGuide awful service, contact center person doesn't know anything, not able to give solutions.
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@laurenhodgee We would like to take a closer look at the concern raised kindly share your reachable phone number to allow us further
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@GetYourGuide the worst company I HAVE EVER dealt with, I wouldn’t recommend you to my worst enemy you’re absolutely shocking
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@laurenhodgee Hello' it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.
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We would like to take a closer look at the concern raised kindly share your reachable phone number to allow us further
Joseph M@joseph778656
@GetYourGuide money debited from account but shows no booking no email no mothing! Customer care silent! What the heck?! 6kt9m7xb4z@privaterelay.appleid.com I am forced to file a credit card fispute!
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@joseph778656 Hello' it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.
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@GetYourGuide money debited from account but shows no booking no email no mothing! Customer care silent! What the heck?! 6kt9m7xb4z@privaterelay.appleid.com
I am forced to file a credit card fispute!
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@DevendraParhate Kindly share your reachable phone number for our team to reach out and assist further
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@_GetYourGuide Due to ongojng middle east war, i am stuck at Doha layover. Due to emregency request you to refund the booking under devendraparhate@gmail.com.
Rome: Colosseum- GYGBLHWWB58W - 7/3/2026 10:30 AM
Florence: Uffizi & Accademia- GYG6H8H9GGBR - 3/3/2026 12:00 PM
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@rbaeske Hello' it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.
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@GetYourGuide Extremely disappointed with a tour booked via @GetYourGuide. The PRIVATE tour has not shown up at the scheduled time and we have received no communication or update. This is unacceptable, especially when travelers plan their day around confirmed bookings.
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@LadySs Hi, we apologies for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable number for assistance.Thank you!
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@GetYourGuide You asked me to DM you, and I did. I’m not interested in any links or unrelated material. I expect you to address and rectify your incorrect claims about Horizon blue which have harmed small businesses. This needs to be taken seriously.
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@anjali33183 Hi, we apologies for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable number for assistance.Thank you!
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This really should be on the top of your priority and not 5 days waiting time for customer
I had to pay extra card charges at the venues as my money was blocked with you. O demand a compensation for the additional charges I had to pay.
Waiting for a PROMPT response
@GetYourGuide
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@GetYourGuide It’s a shame. The customer is supposed to pay you in time. However when they choose to trust you which in turn is broken as tgey are left stranded at the venue with a non functioning ticket and the customer care has nothing to offer except to tell you to but a new.
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@thriftyinsurrey Hi , thank you for reaching out. We would be happy to look into this for you. Could you please send us a DM with your phone number? A consultant will get in touch to help you further.
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@GetYourGuide They said there was a problem with my order BUT CHARGED ME ANYWAY. This is SHOCKING. THEY DONT CARE ABOUT THEIR CUSTOMERS AT ALL. THERE IS NO PHONE NUMBER TO CALL. They just dont care. They have me in tears because I need the money!!!
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Blue Monday is a lie. Yes, we said it. 🫳🎤
There's no scientific evidence behind the claim that 15th January is the "most depressing day of the year". To us, this means there's no restriction in finding life's little joys all year round - yes, even in January.
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@VinceLeibowitz Thanks for bringing this to our attention. For us to be able to assist you further, could you please DM us with your email address and phone. Looking forward to your response
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They refused to reschedule and refused to refund the fee I’d paid to tour the summer palace. Do not, I repeat, DO NOT use @GetYourGuide overseas. When you need their help, it’s incompetent. It took the person I was working with over 15 minutes just to understand the problem. 4/4
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For everyone I’ve recommended to the service @GetYourGuide, I must withdraw that reco. An experience I had today tells me this isn’t a company I want to do business with anymore.
They clearly don’t screen the tour operators well. Mine had two non-working telephone numbers. 1/4
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@Csihra Our team will reach out to you via WhatsApp for further assist thank you
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@GetYourGuide
My trip has been changed from 7 am to 2am. How can this be possible. I didn’t ask for a trip in the dark
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@Csihra Please Pop our DM with your reachable phone number to allow us further
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@Csihra We do understand your frustrations & we are looking forward by putting a smile on your face by compensating you for the emotional & stress given during the trip
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@_GetYourGuide The trip has now finished. How can you now assist. Assistance was needed when given only 9 hours notice being told the pick up time had changed from 7 am to 2 am
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@Csihra Kindly share your reachable phone number via DM for our team to reach out and assist
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@Csihra Thanks for bringing this to our attention. For us to be able to assist you further, could you please DM us with your email address and phone. Looking forward to your response
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@GetYourGuide My daughter has to stand in
The cold from 4 am to 8am Completely unacceptable. She purchased tickets weeks ago for a 7 am pick up which
was changed to 2.10 am. How can this be possible when Aushwitz does not open until 8 am
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