GetYourGuide

@hudson_pat25896 Hi, yes, please send us all the details at social.support@getyourguide.com

@GetYourGuide Booked a trip in Paris. We were there early at designated place Was told by another tour guide to go somewhere else and the bus had lef Very frustrated as we were early. Only here for two days and now cannot do the tour. used you all over the world disgusted

@hudson_pat25896 Hi, we’re sorry to hear about your experience. Please send us all the details and the reference in DM, and we'll look into it right away. Thanks!

@miya_tabi Hi, we'd like to undertand what happened and help you sort it out. Please send us all the details in a DM, and we'll look into it as soon as possible. Thanks!

Get your guide使えない、、 ガイドからの一方的なインスタdmでクレーム取り下げろってメッセージが怖いから無視してたら、誤解が解けたとか言ってきた、、。 双方に確認してからその認識になってくれ😇

@Ema2354 Hi there, thank you for reaching out. Please send us a DM with the request and we will look into it.

@GetYourGuide Is it your M.O. to not publish negative reviews?

@Clarew7Clare Hi, Clare. We're sorry to hear about this. Please send us a private message including your booking reference and we'll look into it as quickly as possible.

@GetYourGuide Morning its Day 10 - are you dealing with my complaint yet?

@Ros82G @Ros82G

@GetYourGuide Pessima esperienza. Ho tentato di cancellare la mia prenotazione GYGMX4LVHBXF entro i termini previsti, ma un bug tecnico dell'app GetYourGuide ha reso impossibile completare l'operazione (schermata bloccata e servizio non disponibile).

@Ros82G Hi there, thank you for reaching out. Please DM us with the details and we will look into it. Thank you

@iManunator Hi there, thanks for your feedback. We're sorry to hear about your experience. Please send us a DM, and we will look into your case. Thanks!

Avoid @GetYourGuide. Their system automatically puts the account holder's name on lounge vouchers. Support admitted this is how it works, yet they refuse to refund even though the lounge rejected the ticket. Paying for a service their own tech breaks is a total scam. #Scam #fail

@Meddy_0709 Hi Mohamed, thank you for your feedback.  For any questions or concerns regarding your supplier account, please use the contact form at supplier.getyourguide.com/contact - We'll get back to you as quickly as possible. Thank you for your patience and understanding.

@Lauren_kelsall Hi Lauren, thanks for your feedback. We are sorry to hear that you cannot combine your vouchers; please send us a DM with all the details, and we will look into it.

Really disappointed with @GetYourGuide. Trying to book a once-in-a-lifetime excursion which family gifted vouchers towards but I am unable to use more than one, can’t combine them (despite being told I could), and can’t book separately because it requires min. 2 people. Pointless

@lampson_mi75367 @lampson_mi75367

@GetYourGuide I bought tickets for the morning up the cable car but when we arrived the tickets weren’t issued yet. I was in line so had to pay.

@lampson_mi75367 Hi Mike, thank you for reaching out. We are sorry to hear that, please send us a DM and we will look into it.

@MoodPensive Hi there, thank you for reaching out. We are sorry to hear that, please send us DM and we will look into it!

@GetYourGuide I have booked tickets to go to #machupicchu and this has been all confirmed months in advance. My confirmation states where I need to be and when. I have now been sent a message only a week before saying that my ticket is not guaranteed!

@RegJTMorton Hi Reg, thanks for your feedback. I'm sorry to hear about the difficulties you had with the late cancellation. Please send us a DM with all the details, and we will look into your case. Thanks!

@GetYourGuide Hi. I had a flight day trip from Sharm to Cairo cancelled 10 hours before take off on Friday 24th. I have live chat with yourselves stating my money will be refunded however when I put my booking ref and pin into your website it states it can't track that refund. 2 questions. 1) How can you cancel the flights of a family of 4 with hours notice, given they've already flown to Egypt for this specific purpose. How and why did this happen? Your entire support consisted of "ah well" 2) Why isn't my money refunded and why can't I track it on your website? 3) Why didn't nobody from yourselves or your local partner Nice Tours answer the phone? WhatsApp messages only to a family stranded in Egypt? Is this how your company usually behaves? Nevermind justy money back, shouldn't I be entitled to further compensation given this situation? I hope this is resolved asap. We are back in the UK now and I'm going to get to the bottom of this, we are lucky we could make alternative arrangements (at great cost) another family may not be so lucky in future. A warning to anyone reading this, do not use this company, they literally leave you in the middle of the desert having took your money and send you text messages about it. Disgusting.

@Abhirup_96 Hi there, thanks for your comment. Please send us a DM with all the details, and we will look into your case. Thanks!

@GetYourGuide I have been trying for a week to resolve the issue. I am writing regarding a booking reference for the following tour, which was cancelled by the tour operator: At the time of booking, coupon code provided by GetYourGuide. Booking ref : GYGX7NHMZHZ6.

@UKUSMD Hi, we're terribly sorry to hear about your experience. Should you need assistance, please send us your details in a DM, and we'll look into it right away. Thanks!

@GetYourGuide : Very unreliable. Booked and paid for 3 tours in Spain. 2 trip’s never materialized. Second tour operator was a no show. GYG failed to answer my calls/texts. Hotel managed to rebook me. Third tour I texted to confirm. They replied no guide/ driver available !

@anuradha7ggn Hi there, thanks reaching out! Drop us a DM with your question and we will look into it. Thanks!

@GetYourGuide Which ticket includes Cuarto Real Alto (Royal Upper Rooms) at Seville?

@AlejandraFraga Hi there, we're sorry to hear about that. Please send us a DM with all the details and we'll look into it for you. Thanks!

@GetYourGuide You cancelled on me, gave me a "refund", charged me again, and now I have neither tickets nor money.

@sinamehrabi Hi there, thank you for reaching out. I am sorry to hear that happened. Please send all the details in DM and we will look into it. Thank you.

@GetYourGuide A man called me without introducing himself. He didn't speak English well, so I tried to explain everything to him. At the end, I just asked him if he had access to the tickets, but because of the language barrier, he didn't understand and hung up @GetYourGuide

@johannesreck Hi Johannes I've exhausted every option through @GetYourGuide's official support system. Ticket #15727526 has been open for 40 days, passed through 6 agents, and remains completely unresolved. When the ticket system fails, where should a supply partner turn?