Panera Bread

@irishgirl2828 You deserve a better meal than that! Send us a DM.

@panerabread When what you get is nothing like what's advertised!

@lectura76 You can send us a private message on here or call 855-372-6372.

@askpanera who can I talk to about getting double billed for my SIP club membership?

@qoencyrpt We're so sorry for any frustration! Feel free to send us a DM so we can help.

@panerabread How are you out of romaine lettuce @ 11:25 and for some reason your web site is not allowing an order to be placed...guess it's @ChickfilA for me today!

@harlem128 We're so sorry for the wait - Send us a DM so we can help!

@panerabread terrible service at your Adams Street location in Brooklyn. Today my order was supposed to be ready at 1:19 PM. It wasn’t ready until 1:55 pm!! the service there is often slo w and there was so many people waiting. This is unacceptable.

@YesMomCanDoIt We'd like to share this with the appropriate teams - Mind sending us a DM?

@panerabread I bought bagels today and the cinnamon crunch one is uncooked. You can taste the dough.

@FernbachSc882 We'd be happy to help! Mind sending us a DM?

@askpanera Can't login to the app to place an order?? Put in password nothing, asked for a code texted nothing?

@Noladagreat We're so sorry to hear about your apple! Send us a DM.

Damm @panerabread why yall have to give me these mushy apples?? Smh y’all just did me like that?

@Colleenie73 We're so sorry to hear this! Can you please follow up with us in a DM?

@askpanera - Myself and others around me are extremely curious as to why the Panera by our house is always out of stock. Especially the healthy food. Fruit etc. as a side.. its never ending annoying and you are losing customers. Charlotte NC store 28273

@BradleyHarrison We'd like to get any feedback to the right place - Can you send us a DM?

@askpanera today it was not as bad, but it was still noticeable . They did a great job of trying to cover it up. The root of the problem is in the walls & behind the walls/floors, especially where men’s & women’s room come together. The tiles &walls are wavy. Needs gutted cleaned new walls

@panerabread Both restrooms in your Venice Florida location have smelled like mold, mildew, & toxic sludge drainage for 3-5 years! It causes eyes to water and the throat to hurt! Fix it. It’s not just unpleasant it’s causing discomfort. Please fix it for real. No more covering it

@lindamustang881 Hello. Please send us a private message so we can get more information and look into this.

@TrooperBenKs @panerabread My Panera gift cards loaded to my account were hacked & used in Boston…. Contacted Panera & State Attorney General & radio silence from Panera. That was 2 years ago & was regular customer so I no longer visit

I did not expect to be writing this… 😞 A couple months ago, I believed in @panerabread Sip Club enough to go from paying month to month to purchasing a full year subscription. I felt comfortable with Panera. I felt good about what was being offered. I believed the value was there. That is not how I feel now. Not at all… 😞 Now I feel frustrated. Now I feel taken advantage of. I have a strong feeling I am not alone. What makes this even more frustrating is that this is not about the local employees. I have built friendships with the staff at my Panera, and they have always been kind, welcoming, and good to me. They are feeling the frustration too. That says a lot. 👉 When the employees and the customers are both frustrated, something is clearly off. The problem is not inside the cafe. The problem is with the people making these decisions far away from the people they affect. I purchased a year subscription based on what @panerabread was offering at the time. Then the offerings changed. Fewer choices. Less value. More frustration. That is what burns me up. When a customer pays up front for a full year, there should be trust that the experience they bought into is going to stay strong. Instead, it feels like many of us paid for one thing and got handed something less. That is a bad feeling. It makes customers feel like numbers instead of people… That is exactly why I am posting this. I want Panera’s corporate office to see this, and I want to hear from others who are feeling the same frustration. If you have felt disappointed by the recent Sip Club changes, say so in the comments. If you feel like you paid for more and are now getting less, say so in the comments. Right now, I would not encourage anyone to purchase the Sip Club… I hate saying that. But it is the truth. Be safe, Trooper Ben #PaneraBread #SipClub See less

@BenMakesTV Can you follow up in a DM?

@askpanera The first pic was Stuart/tremont, the others are from Dedham/norwood, and I’ve prob experienced this at 4-5 different paneras over the last few years

There may be nothing more certain in life than the Diet Pepsi not dispensing correctly at a @panerabread

@BenMakesTV Yikes - Mind sending us a DM with the cafe location?

@askpanera FWIW this happens at so many paneras

@Caratumino One is definitely not like the other! Mind sending us a PM?

Ok, I love @panerabread and the people who work at my Panera but you cannot tell me these drinks are both iced tea 😫

@TJE243 We'd like to share this feedback with the appropriate teams. Mind sending us a DM?

Long time member of the @panerabread sip club. BUT after years am canceling. They use the same buckets to move their black ice coffee as their lemonade and other flavored drinks. So the coffee(I drink black) tastes like fruit/juice more than it tastes like coffee.

@ChrisWozney We'd be happy to help in a DM!

I wanted to sign up for the Sip Club at @panerabread, hoping there was a promo. When I logged onto the website, it showed a deal of $3 a month for 3 months. Then the screen refreshed and it was gone. Why are they teasing us? Never mind Panera.

@goodluckdana We're so sorry to hear about your order - Mind sharing more details in a DM?

I love that I placed an order from @panerabread and it came wrong and then ordered @McDonalds from @UberEats and it didn’t include any of the dipping sauces that I paid for. This is what I get for buying from places I never buy from :) @jimmyjohns never would do this to me

@NicLoveLee06 We're so sorry for any frustration. Send us a DM so we can help!

@panerabread I signed up for your sip club and can not gain access in the app. The app tells me a code will be sent to my phone.. ever get a code, number is correct. What gives???

@sjmiddleton11 3 stores is commitment 😅 We'll definitely keep this in mind!

@askpanera can you start selling your dressing in stores too! My husband loves it and I every month I'm having to go to 3 different stores to try and find it! Thank you kindly :)