Chatbase

For our latest Chatbase Around the World episode, we sat down with Connor O'Leary from the Testicular Cancer Foundation to hear the story behind the work, and why it matters so much to the men who find them. We talked about the founding story of TCF and the mission that started it all, and why verifiable information is so important when you're navigating a diagnosis. We also touched on how TCF has built a community where no one has to go through the process alone. Connor shared how Chatbase helps them keep up with the volume of questions people bring to them every day, without ever losing the human touch that defines their work. Thank you to Connor and the entire TCF team for opening up and sharing the mission with us. It was a privilege to learn from the people driving this work forward.

@jackfriks @shipordie_ 😊

@chatbase @shipordie_ OFFICIAL CHATBASE REPLY

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@ConnorGillivan Really appreciate this. That’s exactly what we’re working toward: making it easier for people to get the right support, faster, from the very first step.

@chatbase What a great way to use AI! Thanks for working on this to make the process a lot easier to start.

The Testicular Cancer Foundation is the leading non-profit for testicular cancer, which is the most common cancer in young men. They run education, awareness, and survivor support programs that reach guys at every stage of the journey. For thousands of men, TCF is the first place they turn after a diagnosis. To scale with their growing volume of constituent conversations, they built the TC Navigator on Chatbase. It's trained on TCF's clinical content and walks people through self-exams, treatment options, recovery, survivorship, and how to get involved with TCF programs. Kenny Kane, CEO of TCF: "The Chatbase agent is like having a full-time employee. It's really allowed us to scale our impact and help more people." Thank you to the TCF team for having us at the Testicular Cancer Foundation Summit this year. It was a privilege to be in the room with the survivors, clinicians, and advocates driving this work forward.

@muxdassir That's the one.

@chatbase See it, solve it.

The better context your agent has, the faster it can solve problems. Screenshots and images can now be uploaded directly as context for your agent. If a customer has a problem, they can drop a screenshot of what they’re seeing and the agent can understand the issue and resolve it on the spot. Available across chat bubble, agent page, WhatsApp, Instagram, Messenger, and email.

@bymasudrana Thanks Masud!

@chatbase Awsome update

@sajidwazir90 And we're just getting started

@chatbase Support just got way too easy now 👀

@shiyam_kashfiq Exactly

@chatbase Agree- more context helps agents resolve problems faster

@TabishVisuals 🔥

@chatbase Crazy🔥

@humphreysu8 Context is the cheat code.

@chatbase humans perform better with more context, so do AI agents

@muxdassir Big facts.

@chatbase Every Shopify store needs this set up right now.

If you use Shopify and haven’t set up Chatbase yet, this walkthrough is for you. We cover the full setup of adding a powerful AI agent to your store so your customers can find products, get personalized recommendations, add items to their cart, and track their orders without ever leaving the chat. In the video we walk through connecting your Shopify account, setting up product search and cart actions, enabling live order tracking, and deploying directly to your store.

@bymasudrana Appreciate you Masud.

@chatbase Awsome

@sajidwazir90 From scroll to checkout, all in chat.

@chatbase This simplifies a lot of the buying journey 💯

@humphreysu8 Easiest setup you'll do this quarter.

@chatbase no brainer to add this to your shopify store

@Lyle_AI Customers shop on their terms. Merchants should meet them there.

@chatbase every merchant needs ai agents to serve their customers

@bymasudrana oh yes!

@chatbase 24/7 support made easy

If you use Zendesk for customer support and haven't set up Chatbase yet, this walkthrough is for you. We cover the full setup steps of adding a powerful AI agent so your team has backup that works 24/7 to resolve what it can, escalates what it can't, and gets smarter with every ticket. In the video: connecting your account, training on your full ticket history, automating ticket creation and escalation, and drafting responses directly inside Zendesk.

@sajidwazir90 That's the goal.

@chatbase A game changer for support teams 🔥

@AbdallahRaaey Wait until you see the full setup.

@chatbase Wow😲

@m19o__ Proud to have him on the team.

@chatbase This is my brother

@bymasudrana Thanks Masud.

@chatbase Great video

As teams grow, managing access and visibility becomes important. Different users need different levels of control. With that in mind, we’ve introduced Role-Based Access Control and Audit Logs for enterprise workspaces. Enterprise teams can now create custom roles and permissions, control access, reduce accidental changes, and see a clear record of every important action.