VG 🇮🇳

Couldn't have been a better day at Twitter for me. Thanks @vivekramac sir 🙏🏻

@AirIndiaX Thank you. Consider this case closed.

@greyhatlinux We have validated the issue reported and have reached out to you via Case Number 33153646 with updates.

Traveling feels so helpless, even after paying so much for it This is the state of my luggage at BLR airport. 1. Missing Baggage Tag 2. Totally dismantled bag. Unusable at all. Pathetic service by the @AirIndiaX No support from airline staff. @DGCAIndia @MoCA_GoI

And classifying it under regular wear and tear was a 100% mis interpretation and is shameful. This deserves an apology.  This was a pathetic experience with the  @AirIndiaX support team. Thanks for all the pressure from the @MoCA_GoI team, thankful and grateful.

AirIndia Express should have accepted it in the first place, instead of humiliating the incident with long and FALSE justifications. It was DEFINITELY NOT normal wear and tear.  This level of total damage and dilapidation of customer luggage is unacceptable.

@elonmusk hey @grok put the duo in a cyber capsule cockpit flying to Mars

Feeling Optimustic about the future!

@AirIndiaX Just to reiterate, we had finalised on the voucher on 30th Dec 2025. But no action was taken. I understand the year end leaves. Again you asked for 3 days time on 4th Jan 2026, again no action. Why is the delay? Please be transparent with the process.

@greyhatlinux Hi, we apologise for the delay. We are working on the voucher issuance, and you will receive the details on your email soon. Your patience is much appreciated!

@grok Remove the gokart, and now put up a heavily loaded Indian truck going downhill on this picture.

Hey @grok put up a gokart on this road coming uphill on this road. Make it realistic

Raised a new grievance with AirSewa with ID : FK068564. @airsewa_MoCA @MoCA_GoI Do not close the issue without resolution. The issue is still open with @AirIndiaX provided absolutely false and vague justification

@AirIndiaX I hope your team is reviewing the case with sanity and will provide appropriate response. Categorising this destruction in “normal wear and tear” is absolutely insanity.

@greyhatlinux Hi, we’re sorry to note your dissatisfaction with the resolution shared. Please be assured that we are reviewing the matter, and we will get back to you via email shortly with further assistance. Thank you for your patience.

@AirIndiaX Your team categorised this in normal wear and tear. Absolutely insane. This destruction has cased travel delays, and loss of my luggage. This is in no way normal. Your interpretation is wrong Please be mindful of the investigation, and refer to the video and pictures in the PIR

@greyhatlinux @greyhatlinux, we’re still looking into your concern and will update you via email as soon as we have further updates. We appreciate your patience.

@AirIndiaX Thank you for considering. Expecting fair investigation and analysis for this. This is not normal wear and tear, which you have categorised my case into. @MoCA_GoI @DGCAIndia

@AirIndiaX Is this normal wear and tear? @AirIndiaX Instead of addressing our concerns, you’re demeaning us. @DGCAIndia Is this normal wear and tear? Or is this manufacturing defect? it requires your urgent address because now @AirIndiaX has totally going vaguely.

reply frm @AirIndiaX “As per Air India Express Terms of Carriage, the airline does not assume liability for normal wear and tear of baggage, including but not limited to scratches, torn zippers, straps, wheels, handles, scuffs, dents, soiling, or manufacturer defects” MONSENSE

@MoCA_GoI Sent all details

@greyhatlinux Dear Sir, Inconvenience caused is deeply regretted, please share your PNR number, full name and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@MoCA_GoI Thank you for your attention @MoCA_GoI But I would like to state that there has been no action, or response from the airline on the issue. Airline Case No : 33016729. My PIR : DPR BLR 2025 00959 AirSeva Grievance : PE042468 All these stand without any response as of now

@greyhatlinux Dear Sir/ma'am We have shared your concern to the concerned airlines for the further processing. Regards Ministry of Civil Aviation

@AirIndiaX Its been over 2 days, and there is no response ok this issue. I was assured proper reply within 24 hours. Was it a false claim?? @AirIndiaX @DGCAIndia @MoCA_GoI

@greyhatlinux We are working on this and we will reach via Case Number 33016729 with updates.

@htTweets @BrutIndia @IndianExpress Please help me to reach the right authorities.

@AirIndiaX I do not see any update on the case 33016729. Please care to respond @DGCAIndia @MoCA_GoI Kindly intervene in this. We travellers are at the tax payers to the country left stranded nowhere

@greyhatlinux Hi, thank you for sharing the requested details. Please be assured that we are actively working on this under case 33016729 and will get back to you with an update via email. We appreciate your patience and understanding.