Andy O'Dower

@im_ferris @twilio @im_ferris twilio.com/en-us/blog/twi… please feel free to reach out to us for more detail if you like.

The end-of-life for @twilio Video is a story about business decisions for tech dependencies. I wanted to share helping a client through this scenario & what we can learn: 🧵

@aitche_ @john_waynez Please DM me and I can share with you some updates and help.

We're excited to be at the Mobile World Congress in Barcelona this week. Visit us in Hall 5 Stand #F11, to get some swag, free coffee powered by Twilio + WhatsApp, and learn how you can unlock the power of Voice.

@batwood011 Very cool.

3:30am on a Sunday and we just cracked consistent sub-700ms voice-to-voice latency with ~perfect hearing. Going into production in the coming months. 2024 is gonna be wild.

@prasann_pandya Would love to hear more about what you are building

What do people use for programmable voice in India? Twilio doesn't provide an Indian number which is mind blowing considering the Indian market.

@vestergaardj @twilio Anyone get back to you?

Still waiting for a reply from @twilio

@eoghan @intercom Awesome. I’m here if you ever need anything.

@odower @intercom Actually I believe it's built on Twilio!

The only time I like being wrong is when I think a challenge at @intercom may be insurmountable, and then someone figures out how to do it anyway. One year ago I said we'd take on Zendesk. Our plan is to become the leading customer service platform. One GIANT head start they had over us was their phone functionality. They had years and years of work done ahead of us. There was no way we could catch up. Did we need to partner with a third party? Acquire someone? I'll skip the very big step where all of this actually got done and jump to the punch line: It got done! Intercom Phone just launched today. Completely native. Inbound and outbound calling. Integrated into your inbox, and with your live customer data. Supports insanely complex, personalized phone trees and automation. With video calling AND screen sharing too. Works in the Intercom Messenger or over the traditional phone network. Automatically records AND transcribes all calls. Takes voicemails. Has realtime dashboards for managers, and extensive reporting. And it all works with your existing phone number. And has tons of smaller little features and details I'm still discovering. This has been in beta with over 700 customers who've had over 20k calls. It's a fully featured and finished, best-of-breed phone product. No vaporware here. What else is possible?

@msrgear if i sent in a warranty/repair request, got a number but haven't heard back after a week what do I do? email reply from you said 'don't reply to this email' ?

@zachlanebryan all my homies "hated" ticketmaster?

adding more shows next year

@LeafFilter very frustrated. We paid thousands, have gutters that still overflow. Crews are weeks out. The job isn't even a few days old.

@SignUpGenius fwiw logged in via Safari and get an entirely better experience. different UI. same login. strange.

@SignUpGenius is there a reason the edit event description went away? I have no ad blockers, on a silver plan...

@RyanStenson @_Skurks @lennysan They are the best.

@_Skurks @lennysan @odower Second Glerups

What's something under $100 that you bought (or were gifted) that makes you very happy? Can be work stuff, kitchen stuff, books, gadgets, subscriptions, experiences—anything at all. Thinking about doing a gift guide again this year, and looking for inspiration 🎁

@bradserling Awesome! Nugs gets better and better every day.

It’s a team effort with Billy and his camp and a pleasure to be along for the wild ride.

@gdb Impressive.

Whisper, a neural net that approaches human level robustness and accuracy on English speech recognition. Attached is transcriptions of the same voicemail with iOS vs Whisper. Available today as open-source: openai.com/blog/whisper/

@jeffiel This is huge! So awesome.

Just realized my 1 year old painted the #dripfield cover in March for @goosetheband

Credit: @joshelman almost 9 years ago. joshelman.medium.com/a-product-mana…

@jeffiel So awesome!