Parcel Monkey UK

From the 9th October, we will no longer be offering customer support via our Twitter page. However, we still want to hear from you! Please get in touch via live chat or login to your account to send a message. We look forward to hearing from you!

@mikecharente Hello, we are really sorry to hear this, please can we have your order number so that we can check this with our team for you?

@parcelmonkey do you guys respond to customer service emails? I emailed you a week ago - no reply!

@kellyf01 Hello, we are sorry to hear this, please can we have your order number so we can advise further on this.

@schafaqui @DXdelivery Hello, we are really sorry to hear this, please can we have your order number so that we can look further into this for you.

@Foxoid_Box Hello, we are really sorry to hear this, please can we have your order number so that we can look further into this fro you.

@parcelmonkey @DPDgroup_news Please can you give me my parcel back, which contains my mums 65th birthday present. You've had it for 7 weeks now. My mama didn't get a present thanks to you!!! #useless #shitservice #stolenparcel #lameexcuses

@AysegulEdaKop Hello, we are truly sorry to hear this, please can we have your order number so we can take a look for you.

@ParcelMonkey my parcel that was collected on the 15th of march 2021, not been delivered, although other 3 parcels did. It is ready to export since 16th of March. No update since then. More parcels were shipped on 27th of March from same port to same destination, but not mine.

@Kathari32474718 Hello, we would like to offer our sincere apologies for this, please can we have your order number.

@richie_rich77 Hello, we are very sorry to hear this, so we can help further please can we have your order number.

@parcelmonkey I cant get through to speak to someone helpful! My parcel (sent with @dpd_support) has gone missing - its been over 28 days you asked me to wait. Each time I contact you, you say 'keep waiting'. This is ridiculous - I trusted you with a £200 piece of jewellery !

@jujues3 Hello, we are very sorry to hear this, please can we have your order number.

@parcelmonkey I am having the worst customer service experience ever from you. how can you not read fully what is in the chat that you only use now and let various people ask questions constantly! yet no one EVER answers anything! you have stole £103.00

@itsjpgallagher @DXdelivery Hello, we are very sorry the hear the below, we have inform our team and they should get back to you on this shortly.

@parcelmonkey @DXdelivery Can you provide any update on where this parcel is please? It was collected on Thursday the 18th and so far there’s been no info or delivery.

@MooreBubbles Hello, we are very sorry to hear the below, so we can look into this for you, please provide us with your order number.

@parcelmonkey shit company, have used them twice. Told me door to door delivery for first shipment, turned out we had to pay extra duty and had to pick up the box. Second item lost and only over refund of delivery cost. Avoid

@AzaNaim1 Hello, we are very soryr to hear this. Please can we have your order number so that we can look into this further for you.

@DRAZGS Hello, we are very sorry to hear this, please can we have your order number so that our management team can look into this further for you.

@JEStewart1982 Hello, we are very sorry to hear the above. Our team is currently looking into this for you, and they should provide you with more information on this soon.

@parcelmonkey & @parcelforce perhaps one of you can explain why you've taken £33 from my 72 year old mum because a parcel was smaller than expected?

@blvckxpe Hello, we are very sorry to hear this, please can you dm us your email address so we can help you further with this. twitter.com/messages/compo…

@parcelmonkey can you assist me with something please. I booked a parcel for collection last night. I have not been sent an email to confirm or a message. Tried logging into my dashboard and my password is incorrect. Reset link not coming through.

@sarahsallotment Hello, we are very sorry to hear this, please can we have your order number so that we can look into this further for you.

@OliButler2 We are very sorry you feel this way. We can see that our team is looking into this with the carrier for you. Please accept our apologies.

@parcelmonkey Hello. No chance of an update? Been over a month since my package was sent. Ridiculous service that is unresponsive.

@parcelmonkey any chance of an update of where my parcel is? Was meant to be received a few days ago and the tracking has just stopped and not been updated for almost a week.

@1joboanna Hello, please can you confirm your order number?

@parcelmonkey I’ve just noticed an error in delivery address - I need it changed so I can print label/ custom forms

@OriginalR3d1 Please ask the sender for the tracking information, this way you will be able to track on the carriers website.

@parcelmonkey I have a package coming do I really need to make an account just to track it?

@parcelmonkey why is contact with you on your website post only??? I'm trying to track a package but it won't show anything!!!!!!!!!!!!!!

@jamie_jaques Hello, we are truly sorry to hear this, so that we can assist further, please can you provide us with your order number.

@parcelmonkey I’ve emailed your support and all your response is parcels are taking longer due to .... parcel left 15th January and a month later not in Germany. Not good enough . No updates on tracking , no updates from you