@RemitlySupport

Hello. Thank you so much for your feedback! We're really sorry to hear about your experience. As a regulated financial institution, we may need to verify your identity through documents or questions. We're working with our banking partner to make this process go more smoothly and hassle-free. If you're comfortable, we'd love to get more details to look into this. Please fill out the form at remitly.com/support. We're here to make things right!

Disappointed with Remitly onboarding. Asked for personal details like annual income and employer info that other transfer apps never requested. Felt overly intrusive and uncomfortable. @remitly @remitlysupport

@APavuluru Hello! If your transfers show as delivered but the funds were not received, please send us a DM with your transfer details so we can investigate this further and help ASAP. Thank you!

@matt_oppy @remitly @remitlysupport @sebastianJG15 I initiated two transactions on March 7 totaling $10,905.14 through Remitly for my family. The transactions were marked as “Delivered” on March 13, but the intended recipient never received the funds. After contacting Remitly support, an investigation was opened and I was asked to wait 72 hours. Shockingly, on March 21, I was informed that the money had been transferred to an unknown person named Ganesh Reddy — a recipient I never added, authorized, or approved. If your own investigation confirmed account compromise, then this clearly indicates unauthorized activity and a security failure on the platform. Despite this: 1.No explanation has been provided about how my account was accessed 2.No login/access details were shared 3.I was asked to file FIR/police reports and submit signed documents, which I completed to initiated reversal of money 4.Calls are disconnected whenever I reference the complaint Now I am being told reversal efforts are “exhausted” and to contact authorities/banks myself How can the customer be held responsible when Remitly itself confirmed the account compromise? If unauthorized recipient changes and fraudulent transfers happened through your platform, Remitly must take responsibility and refund the lost funds instead of shifting the burden entirely onto the victim. Requesting immediate escalation and accountability from leadership it’s been almost 2 months. #remitly

@iceman4eva Hello! We’re really sorry for the delay and understand how frustrating this must be. Please send us a DM with your transfer details so we can take a closer look and help.

@remitly, please look at the below transaction. I've been patient for 3 days now. Your customer service reps keep asking me to wait 24 hours and I keep telling them that the money was sent for my mom who is in need of medication. First you'll told me it was server issue now this

@ElijahOduw93900 Hello! We’re really sorry for the delay and understand how frustrating this must be for both you and the sender. Please send us a DM with your transfer details and screenshots so we can take a closer look and help.

@remitly Remitly is becoming something else, it's over 72 hours and I'm yet to get my money, and you guys keep playing around with me and the sender. I have screenshot of this

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Hi there! Thanks for reaching out! Remitly is here to help you send money easily to family, friends, or people you know personally around the world including to Nigeria. Feel free to visit our website at remitly.com to explore the countries we send to and receive from. We can’t wait to serve you in the future, and we hope you have an amazing experience with us!

@remitly Can I receive money from the USA am in Nigeria

Hi there! We kindly invite you to submit a request to reinstate your account here: bit.ly/4kVbGAO. Our specialized team will review the details you shared, investigate, and send you an update within 5 business days. Thank you for your patience. Your security is our top priority!

@remitly BEWARE! THEY WILL ARBITRARILY SUSPEND YOUR ACCOUNT FOR NO REASON AT ALL AND YOU WILL LOSE YOUR MONEY! THIS APP IS A SCAM!

Hi! We’re sorry for the confusion. “No transfer fee” offers are often for first-time senders and may not apply if the code was already used, expired, or the account isn’t eligible. You’ll always see any fees before confirming the transfer in the app. For refunds, please contact our Help Center via our website and we'll be happy to handle this. Thank you!

yeah im never using @remitly again. how yall advertise no transfer fees then charge me $32?? @remitlysupport Hello?!

@HariRajendran9 Thank you so much for your feedback! We're really sorry to hear about your experience. If you're comfortable, please share more details at remitly.com/support so we can help you further.

@remitlysupport hi team I was charged twice for the same $184.20 transaction on April 7 and have been following up for weeks. Your team keeps saying the case is escalated but no resolution yet. I’ve already shared proof from my bank statement and chat support. Please resolve .

We’re really sorry to hear about your experience and understand how frustrating this must be. Delays can sometimes happen due to processing or verification checks, but you should be receiving updates along the way. Please contact our support team so they can review your transfer status and assist with the next steps, including any eligible refund options: remitly.com/us/en/help

@remitly @remitlysupport terrible app experience i had to send money abroad to a friend and it’s been stuck without any follow ups or updates from your end. I guess i’ll no longer use your platform for transfers abroad. Give me my money back

@JAMIEM83001726 @MassDailyNews Hi There! Thanks so much for reaching out. If you have any questions or concerns, please feel free to contact us at remitly.com/us/en/help and we’ll be happy to help!

@MassDailyNews Hmm, wonder how many thousands of those 8k plus ballots were mail-in, ie. Fraud???? 50%?

JUST IN: Residents of ultra-liberal Boston suburb vote to jack up their own property taxes 18% — and they couldn't be happier massdailynews.com/2026/05/06/bro…

@SoniaAzadTV @Wise @remitly Welcome to Remitly! 💌 We’re just a message away if you need support: remitly.com/us/en/help

@Wise @remitly I appreciate your response and have responded as well. I get stuck at the step you're suggesting.

@Wise I'm still trying to get into my account. I tried resetting my password and now that doesn't work. I've requested a new password but never receive the link to my email. I am trying to do business -- can someone please help? Or shall I start using @remitly or another route?

@CaitlinPavisha Hi there, I’m really sorry this happened. I understand how urgent and stressful this must feel. We take situations like this very seriously and want to help you as quickly as possible. The fastest way to get support is to contact our team here bit.ly/3R6DgP8. Thank you!

Hi @remitly @remitlysupport, I only recently learned of your existence after someone used my personal information without authorization, & had funds sent fraudulently through your services. I’ve been unable to reach a live person for assistance…which I urgently need.

Hi there! We’re sorry for the delay. While many transfers arrive quickly, some may take longer due to security checks, bank processing times, or verification needs. You can check your transfer status anytime in the Remitly app for the latest update. If it’s taking longer than expected, our support team is here to help: remitly.com/us/en/help

@remitlysupport its been over 6 hrs now whatsup?

@gerald188232 @jos90494 "Thank you for your feedback. We’d like to look into this for you—could you please clarify the specific issue you encountered? For immediate assistance, please visit remitly.com/help. We’re committed to making things right."

@jos90494 @jos90494 have you recovered your stolen funds back?

We elected a president Who promised to make America Great Again. But instead we got a new war, A tanked economy, And a piss off at the pumps. Thanks a lot.

Hi, thank you for sharing your experience! We're really sorry your transfer didn't arrive as expected. If it was delayed beyond our promised date, please reach out to us at remitly.com/support.and Please provide us with more details, so we can investigate the issue and provide an update.

@remitly @remitly my transfer has been held for over 6hrs whats wrong?

Goldsmiths invented fractional reserve banking by accident and coined an entire industry without meaning to. Worth its weight, honestly. #MoneyHistory #BankingFacts

Hi Harsh, I’m so sorry to hear about this situation—it’s deeply concerning, and your safety is our top priority. Please report your issue so we can investigate this thoroughly and provide the support you need: remitly.com/us/en/help/art… Thank you for bringing this to our attention—we’re here to help.

@remitlysupport I’ve been trying to resolve a fraud transaction for 8 days with no proper response. This is extremely frustrating—please stop delaying and provide a clear solution ASAP. Worst customer experience so far. @asicmedia @acccgovau @Cyberdost @nch1915 @RBI

@guygarrard Hi, thank you so much for your feedback! We’re really sorry to hear about your experience. If you’re comfortable, we’d love to get more details to look into this. Please go to remitly.com/support, and we’ll be happy to help!

@remitlysupport Is there any point in having a automated answerphone that tells me my current wait time is 3 mins when i have been holding 15 mins already?

Hola, lamentamos mucho lo frustrante que ha sido esta experiencia, especialmente siendo cliente desde hace años. Entendemos cómo puede sentirse. Las revisiones y solicitudes de documentos forman parte de nuestros procesos de seguridad para protegerle a usted y a su dinero, y para cumplir con las regulaciones. Queremos ayudarle a revisar su caso y brindarle mayor claridad sobre lo ocurrido. Por favor, envíenos un mensaje directo con sus datos y con gusto lo investigamos con usted.

@remitly Me pidió documentos personales, fotos de mi ID y decidió suspender mi cuenta al querer enviar 2.000 dólares a Colombia, quizás asumiendo que estoy haciendo ilegal. Por favor, que falta de respeto. Soy cliente hace muchos años y por una transacción me cierran la cuenta?.

@ec9731a @remitly Thank you for sharing your experience! We're sorry your transfer didn’t arrive as expected. Please reach out at remitly.com/support and provide more details so we can investigate and update you.

@sauravbhardwaj @remitly Thank you so much for your feedback. We're sorry to hear about your experience. If you're comfortable, please share more details at remitly.com/support so we can help!

@remitlysupport @remitly You are asking me to go through the same channel of communication where I was forged with zero clarity! Disgusting as you also seem to responding like a script?

@remitly @remitlysupport What kind of misleading practice is this? Economy transfers showed 9h transfers, but after sending it shows 7–8 days. Misleading & unacceptable. Considering legal action. Your support team gave zero clarity, jst scripted wordplay to dodge accountability