@matt_oppy @remitly @remitlysupport @sebastianJG15 I initiated two transactions on March 7 totaling $10,905.14 through Remitly for my family. The transactions were marked as “Delivered” on March 13, but the intended recipient never received the funds. After contacting Remitly support, an investigation was opened and I was asked to wait 72 hours. Shockingly, on March 21, I was informed that the money had been transferred to an unknown person named Ganesh Reddy — a recipient I never added, authorized, or approved.
If your own investigation confirmed account compromise, then this clearly indicates unauthorized activity and a security failure on the platform.
Despite this:
1.No explanation has been provided about how my account was accessed
2.No login/access details were shared
3.I was asked to file FIR/police reports and submit signed documents, which I completed to initiated reversal of money
4.Calls are disconnected whenever I reference the complaint
Now I am being told reversal efforts are “exhausted” and to contact authorities/banks myself
How can the customer be held responsible when Remitly itself confirmed the account compromise?
If unauthorized recipient changes and fraudulent transfers happened through your platform, Remitly must take responsibility and refund the lost funds instead of shifting the burden entirely onto the victim.
Requesting immediate escalation and accountability from leadership it’s been almost 2 months.
#remitly
English