Sephora

@cattysass @cattysass Sorry to hear that! Please send us a DM with more details so we can review.

@Sephora Why is your website so effed??? Nothing works. Nothing is in stock. Do better.

@TonyaH92 @TonyaH92 Sorry to hear that! Please send us a DM with your order details so we can look into this for you.

Chose to ship my @Sephora order instead of store pickup for the Rouge Diff sunglasses and they were OOS for my order 😭. My instant gratification is unsatisfied

@zahahah56 @zahahah56 We're sorry to hear that! Can you please DM us with your order number and the details?

@daniec26 @daniec26 We'll be happy to look into this for you. Can you please DM us with your order number?

@Sephora has the worst customer service. I never received my package. They won't do anything about it because the delivery company says it was delivered to The correct address. I have never experienced a company so unhelpful.

@AmitRautela1806 @AmitRautela1806 We're sorry to hear that! Can you please DM us with your registered email address or order number and the details?

First and last worst experience with @Sephora Its been very upsetting that your customer care team is also very casual about it and they don’t have any answer. Ticket No:776794442627 #Sephora #ConsumerVoice

@mimikrz @mimikrz Hi there, we’re happy to help. Please send us a DM with your order number and details about your inquiry.

@Sephora help me with my order

@CicconeTalia @CicconeTalia Oh no! Please DM us so we can help you out.

@Sephora I need help, please

@SarahH255030 @SarahH255030 We'll be happy to look into this for you. Please DM us with your order number.

@Sephora still waiting for that package…. It’s been nearly a week for some facewash! Been to customer service twice. Please get back to me.

@questions311 @questions311 We're sorry to hear that! Can you please DM us with your order number and the details so we can look into this for you?

@ed_dy96 @ed_dy96 We're sorry to hear that! Can you please DM us with your order number and the details?

@Sephora Some sale if all you do is lose packages, and offer no solution. I have yet to get a reply back from customer service. I’ve reviewed the delivery confirmation many times as well. Do better

The Holiday Savings Event is here to help, now through 11/7. seph.me/3NsEAJh

@heyitsmaria01 @heyitsmaria01 Points don’t expire as long as you have made a purchase or redeemed a reward or free birthday gift within the last year. If you think there has been a mistake, please send us a DM with your registered email address so we can help.

Sucks when stores take away points when you don’t use them up by a certain time. Like I was saving them for something better. 😩 Recently found out that Sephora did that to me. @Sephora

@KittyKatDeee @KittyKatDeee We're sorry to hear that! Can you please DM us with your order number and the details?

Hey @Sephora I placed an order yesterday and some items were out of stock for pickup. Can I still use the sale code to place the order online?

@oatxmilk420 @Veho @oatxmilk420 We're sorry to hear that! Can you please DM us with your order number and the details?

@Veho @Sephora your delivery partner stole my package after pretending to deliver it in the parcel locker. how do i get a replacement and how does the delivery partner get held accountable for theft $300+?

@bonnieblithe @bonnieblithe We're sorry to hear that and will be happy to check your email subscription. Can you please DM us with your registered email address.

Kinda fucked up that @Sephora never emailed me about their sale. I’m a ROUGE member! I’m so mad I may never shop there again.

@Angel37045 @Angel37045 We're sorry to hear that! Can you please DM us with your order number?

@Sephora offers a same day delivery service that costs 49 dollars annually and can’t even have your products delivered the same day! Make it make sense?! Why are your customers paying for an unreliable service?

@goldcoastbeautE @goldcoastbeautE We're sorry to hear about this experience. Can you please DM us with your registered email address and the details?

If you ever chat to @Sephora agents for a refund make sure you take screenshots 😭 the first two lied and i was gonna let it go but i tried one last time just for the girl yesterday to tell me they never initiated

@georgiecarlosle @georgiecarlosle We're sorry to hear that! Can you please DM us with your order number and the details?

@Sephora i put an order for same day delivery and use the code FREETODAY and order went through.. a couple orders i got notification that order was cancel but the system auto corrected it but it too the delivery promo off and charge me for it!

@_helloxkitty @_helloxkitty Hi there, We're really sorry to hear about your experience. Please send us a DM with the email address registered to your Beauty Insider account so we can review this further.

@Sephora how order #820223014485 arrived and your cc chat team basically told me too bad lol #ridiculous

@KatinaHat22 @KatinaHat22 We are sorry to hear you are upset! Please DM us with more details so we can take a look into this for you.

@Sephora I am going to contact management at customer service. I am so beyond upset from a consumer that has been a #vib since the inception of that program.

@Sephora this is how my 2100.00 order arrived today with designer items. No packing materials and NO packing slip to take inventory. I opened 3 HE items to make sure they weren’t broken. How they survived I will never know. I called customer service and nothing! Upset #rouge