Sephora

@_IslandMelt @_IslandMelt Hi there! We’re really sorry to hear your package hasn’t arrived yet. Please send us a DM with your order number, and we’ll check on this right away for you.

im so irritated @Sephora where is my package 📦🪶🥺

@yesica_soso @yesica_soso We're sorry to hear about this experience! Can you please DM us with your registered email address, date of your visit and any additonal details, so we can look into this further?

@Sephora Union Station, Toronto, i suggest your security guards take a lesson in racial profiling. I shouldn’t be made to feel singled out and uncomfortable when I shop at your store, especially when I intentionally sought out this location out for convenience. 🤦🏾‍♀️

@_mimi444 @_mimi444 Oh no! We aplogize. Please DM us the order information so we can take a look for you.

rethinking shopping at @Sephora online after this. package was “out for delivery” since 4am. at 9pm i was told it was “lost” by Sephora chat no updates all day, just a missing package.

@thepheshow @thepheshow We are so sorry to hear about this! Please DM us your information so we can help you out.

Have a certain level of disrespect keep in mind we are black and @sephora employees need a very large lesson in consumer respect and proper etiquette I’m actually disgusted by their lack of customer service & respect today she was beyond stunned please train your staff

@Sephora I’m a vib rouge member and have been for many years the staff at 175 Broadway scrutinized my mother & had her feeling very displeased & unsatisfied . She felt very uncomfortable and it’s as if she’s being harassed this isn’t the first instant that @Sephora employees

@Spidey1109 @Spidey1109 Hi there, we're sorry to hear about the issue with your gift card. Please send us a DM with your registered Beauty Insider email address, and we'll be happy to look into this.

@Sephora Hi my gift card has issues some numbers were scratched off

The Holiday Savings Event is here to help, now through 11/7. seph.me/3NsEAJh

@ItsDeeNyx @ItsDeeNyx We're sorry to hear that! Can you please DM us with your registered email address and the details?

Hey @Sephora you need to hire more professional workers when it comes to the chat on the app! They’re very unprofessional!

@KelsiClarke @KelsiClarke We're sorry to hear that! Can you please DM us with your order number or registered email address and the details?

@Sephora hi I made a purchase I was told the product I bought would qualify for the beauty insider challenge but I didn’t get the points

@DoUKnwDaniMarq @Cloudflare @DoUKnwDaniMarq Sorry to hear that! Please send us a DM with more details so we can look into this for you.

@Sephora what is wrong with your website? It keeps access denying me randomly and not loading products properly… is this being caused by @Cloudflare ?

@Socmediastu @Socmediastu We're sorry to hear that! Please send us a DM with your registered Sephora email so we can look into this for you.

Hey @Sephora, my Beauty Insider points just disappeared and I think it might be due to a new expiration policy? I've been a loyal customer for years and had no idea this was changing. Can someone explain what happened and if anything can be done? 🙏 #BeautyInsider #Sephora

@Beinginsync @MakeupByMario @Beinginsync Please reach out to us via direct message on X, and we’ll gladly look into this for you.

@Sephora @MakeupByMario Happy to get resolution (with a simple exchange in color/shade). What is the best email to send you info? I did speak with a manger who was VERY unhelpful. First time in 20 years needing to exchange something and it was a massive failure with horrible management experience

@MakeupByMario please help! I just tried to return a product (unopened) to exchange colors. @Sephora refused! Management was unresponsive unprofessional ans unhelpful. WillNEVER shop there again. However I want the correct color. Can you help since they will not?

@madisonxgordon @madisonxgordon Hi there, Thank you for bringing it to our attention! We’re really sorry to hear about your experience. Please send us a DM with your order number so we can look into this.

why tf does @Sephora use fleetoptics to deliver, the delivery driver literally threw my package

@fuzaylov @fuzaylov Sorry to hear that! Please send us a DM with your order number so we can look into this for you.

Hey @Sephora . I've had horrible experience lately. I placed an order and received confirmation email and my credit card was charged. A few days later I look at the status and it says canceled. When I tried again, it was immediately canceled. What's going on? Horrible experience!

@LBlackATX @LBlackATX We're sorry to hear that! Can you please DM us with your order number and the details?

Got zero of the trials I requested in my @Sephora order

@juless2266 @juless2266 Sorry to hear that! Please send us a DM with your registered email so we can look into this for you.

@Sephora I’ve been trying to redeem my birthday gift for the last 24 hours and keep getting this error message AND NOW the item is sold out…pretty disappointing if you ask me…

@missinflower @missinflower Hi there! Please send us a DM with more information so we can look into this for you.

@Sephora Worst customer service in your stores and online! Even your agents on the phone are useless!

@cattysass @cattysass Sorry to hear that! Please send us a DM with more details so we can review.

@Sephora Why is your website so effed??? Nothing works. Nothing is in stock. Do better.

@TonyaH92 @TonyaH92 Sorry to hear that! Please send us a DM with your order details so we can look into this for you.

Chose to ship my @Sephora order instead of store pickup for the Rouge Diff sunglasses and they were OOS for my order 😭. My instant gratification is unsatisfied

@zahahah56 @zahahah56 We're sorry to hear that! Can you please DM us with your order number and the details?

@daniec26 @daniec26 We'll be happy to look into this for you. Can you please DM us with your order number?

@Sephora has the worst customer service. I never received my package. They won't do anything about it because the delivery company says it was delivered to The correct address. I have never experienced a company so unhelpful.