Shaw Help

@JenniferKingsb6 Also, are you able to successfully sign in through the web version of your account? 2/2 ^ms

@Shawhelp Thanks for making the MuRogers(Shaw) app completely useless for iPhone/IPad with your latest update! Now I can’t use it at all!

@JenniferKingsb6 That’s definitely not the experience we want for you, Jennifer & Devina. We can appreciate how disruptive it is when an app update suddenly impacts access on your iPhone and iPad. What happens when you try to open or use the app? 1/2

@gfliverpool9966 Thanks for your reply! Yes, the link provided was to our site's outage page. We hope you are back online shortly if you're still offline and we continue to update our site and communications to proactively inform of network issues. Sorry for the inconvenience! -^rm

@Shawhelp Nope the link you gave me

@Shawhelp Intermediate Internet connectivity for the past 10-15 minutes.

@gfliverpool9966 We appreciate the feedback, our site does show maintenance in many cases, but when it's a smaller number affected and an issue discovered and treated immediately they may not be updated to the site. Were you logged into our site with your MyRogers credentials when checking? -^rm

@Shawhelp But this stuff should be listed tbh with you.

@gfliverpool9966 I am glad to see that our support team was able to confirm that maintenance is happening in your area. On our website, it would list the wider-spread outages. ^ BE

@Shawhelp Now I just spoke to a different agent who said that there is maintenance in the area. Why isn't that on the outage webpage?

@gfliverpool9966 Thanks! It sounds like it's attempting to download a firmware. I would wait until the light changes. Ideally we want it to be a solid white light. ^ BE

@Shawhelp Now on and off green light

@gfliverpool9966 It means it's attempting to come back online 🙂. ^clh

@Shawhelp Well my modem light is blinking off and on after powercycling

@Line_Fault Sorry about the inconvenience, hoping the disruption doesn't take too long and your services are back up and running again as per normal. ^rt

@Shawhelp This happens every 6 months or so...

@Shawhelp Packet loss looks amazing! High is good right!? Like 80% OFDMA upstream is 62.36 dBmV Something upstream isn't happy. There is also no way to get any upstream issue fixed #hightech

@JoJo1135 I recommend getting in touch with LifeTime TV to inquire when the movie will be available on their channel. ^ BE 2/2

@etnow Can anyone at @Shawhelp @RogersHelps explain why this movie "Love, Again" is not appearing on the @lifetimetv guide for Saturday, May 9th 8/7c?

Valerie Bertinelli, Eric McCormack and Henry Czerny sit down exclusively with ET as they celebrate the premiere of their Lifetime romance, 'Love Again,' debuting May 9. youtube.com/watch?v=NTDfcA…

@JoJo1135 Good morning Jo-Jo! I am unable to see Love, Again on our guide either. Since we receive the programming details from the broadcaster and their schedule on their website mylifetimetv.ca/schedule/ doesn't show the movie being aired, 1/2

@HeldyCarvalho Hi Heldy! I apologize if there was no forewarning from us in this situation. This is good feedback. Thank you. ^ch

@Shawhelp @Rogers @RogersHelps I have been with Shaw 10+ years. They used to use automatic card updating services that update expiry dates automatically. Rogers does not use that. Does not notify users. Just charges them $70. At least tell users that service is removed.

Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

@phluphph I'm sorry to hear there was a bit of a disconnect when it came to returning the equipment. It's not the type of experience we strive to provide. We appreciate your patience and are glad that you've received the direction needed to get this matter corrected. Kind regards 🙂 ^yc

@Shawhelp I know from where the charges are coming. The company was quick on the draw to charge for unreturned equipment when they failed to instruct me HOW to return the equipment. I had to reach out to get the appropriate instruction. When the equipment arrives the bill will be adjusted

@phluphph Good morning Ralph! I am wondering when you spoke with our Customer Care team, were they able to go over your bill with you and see where the amount is coming from? ^ BE

@HeldyCarvalho @Shawhelp @Rogers They got to me very quickly today trying to tell me I owe a tonne of money.

@HeldyCarvalho Thank you for this feedback. I'm confident that once you are speaking with our account support team will be able to assist. -Eric

@Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.

@nobodyhky Terribly sorry about the service interruption at the moment, do apologize about the situation and hoping your services are resumed as soon as possible if it hasn't as of yet. For updates you can check out rogers.com/outage if it's posted here. - ^rt

Another outage @Shawhelp. Third today and second full, long outage in just over a week. Open ticket but no communication to customers on their website for any of it.

@HeldyCarvalho We’re here to provide general support and guidance on this platform, but any account‑specific review would need to be handled through our official support channels. ^rp

@Shawhelp Can I send a DM?

@Line_Fault Hello, I can understand how frustrating it is to deal with packet loss. Our technical support team is the only one that would be able to assist with this type of issue A ticket may be required to investigate. You have the option to call in if the chat line is not available. ^tb

@Shawhelp my packet loss is 50% 7.8Mbps down! Screaming fast. Chat said it's too busy to help me... literally. Standard every 6 ish month problem