Rogers

@Sjwilliamson90 Hi Sarah, thank you for reaching back out to us. We'd love to take a look into this with you. Kindly send us a DM to gather some details and assist. -Ron twitter.com/messages/compo…

@diannebdee You'll need to contact us directly for support with your remote Dianne, as we no longer offer it via DM. You can contact us and/or use the resources here: rogers.com/contact/rogers… -Philippe

@RogersHelps Hello. This is a followup for my inquiry from yesterday regarding an issue with my Rogers/Xfinity remote control. Is anyone answering DMs?

@Adayics The last thing we'd want for you is to be without service. You can also try using the chat option to get through to our support teams for assistance. -Ron

@RogersHelps I made the payment sunday at 10 am but my service is still not active at this moment, and its starting to get really frustrated, and Im trying to call but apparently there is no call back option and I do not get put into a queue. I just get hung up on and left without service

@Rogers I'm trying to make a payment online but your website won't let me. I'm on a mobile hotspot, but I have some work I need to do and need this paid so I can get some work done :( Any chance yall can let me know how long this site maintenance will be?

@Smooths92727686 While some of our departments are open at 7a.m EST, others open at 9a.m EST. To find the hours of operations to our chat or phone support including the phone number, please visit rogers.com/contact/billin…. -Ron

@Rogers what gives its 824 AM and your support says your open 7 am EST.. Just called and it says your closed. as its not regular business hours..REALLY?? are we that incompetent..

@stonedjedi66 Hey there, as long as your account is in good standing, you should be able to shop and change your plan online by logging into your MyRogers account on rogers.com. If you are unable to, feel free to send us a DM or reach out to our phone or chat teams! -Russel twitter.com/messages/compo…

@laxuynx We'll be happy to take a closer look at all this with you and sincerely apologise for all the trouble. Please send us a DM at your convenience to get started. -Philippe

@Rogers So yes, Roger- I do hate you and to Edward S Roger. I hope that he’s not in heaven.

And if you see me and Ted @Rogers fighting don’t interfere… we need this.. In all seriousness hate you guys for what you’ve done to me. Absolutely hate you

@audreyroberts66 Hey Audrey! Thank you very much for your loyalty. 😊 We'll be happy to check-out your options via DM, if you wish. Just send us one at your convenience. -Philippe

Hey @Rogers…is your Ambassador prog only to win bk customers after they churn. Having called/spoken to your Retention agents/Supervisors for the past 18+months about offering existing customers (20+ yrs), similar offers to new customers why are you surprised when we leave?!?

@Nelle45381811 I know how frustrating it can be to wait on hold. We're always looking to improve customer experience; I've forwarded your feedback to the team in charge for review. -Ron

@Rogers hire some more people! I have been on hold now for 53 minutes! You have NO customer service!

@mark_ledain Hey Mark, we are aware our support channels are quite busy at this time. You can reach our technical support teams via phone, live chat, or we'd be happy to give you a hand here over X, please send us a DM if you'd like to chat! -Russel twitter.com/messages/compo…

@Rogers technical support is kind of wild where one of the options is just “you can’t talk to anyone actually because we are overwhelmed” Not even a super long hold time which was the old Roger’s model

@Sam_Alexandra23 No problem! Hopefully this will get fized for you soon. -Philippe

@Rogers Thank you for your prompt attention which was way better than CNN who has not responded or fixed problem yet.

@Rogers Captioning on CNN has been horrible all morning! Please fix it! Yes, I also asked CNN because you guys always tend to blame each other about it!

@amfriesen Hello! Sorry to hear your email was compromised, definitely not a good experience to have to endure! Please try the steps on this page- rogers.com/support/intern… . We hope these steps work to recover your deleted messages. -Russel

not sure if @shawhelp can aid in retrieving messages as hacker seemed to have deleted all my Inbox info but messages are not in trash

ack #shaw #webmail got hacked - changed password but damage done to some degree - hopefully people know the style of message is off, request for gift cards is wrong and other flags like reply goes to @gmail instead of @Rogers - do #bots have #karma?

@ohheytimbo We sincerely apologise for that Timbo! We can totally understand how frustrating that can be. An agent will be with you as soon as possible to assist you. Thank you very much for all your patience! -Philippe

I reupped with @Shawhelp internet and got quoted $122 a month ($7 more than before). Got my new contract and it's $127. I was still on chat with the agent, so I tried to ask why, aaaand I'm disconnected and now 110th in line. Fuck you @rogers

@cheekyjac While we don't have access to legacy Shaw accounts here over X, I don't see any known issues in Calgary posted to our national outages. I hope an agent is with you soon to look into what's going on. Sorry for the inconvenience this is causing you and yours. -Russel

@Rogers Calgary, Winston heights neighbourhood

This is getting ridiculous @RogersHelps. All services down three days in the row at 8pm. What’s the point of paying for a service when you never provide it? @Shawhelp

@cheekyjac Yikes, I'm sorry the waits have been so long. Can you tell me where you are located, please? -Russel

@Rogers I’ve tried I’ve been in the live chat line for over a hour, on top of the 3 I waited yesterday.

@cheekyjac Hey Jacqueline, sorry to hear of the repeat service interruptions you've been experiencing. If you are in our Shaw together with Rogers footprint, please reach out directly to our Shaw teams at 1-888-472-2222 or you can... -Russel

@AkulaSachin In the mean time, we are confident that once you reach them are colleagues will be able to turn this experience around for you! 3/3 -Anthony P.

@Rogers Hi Anthony—respectfully, your “available reps” claim doesn’t square with reality. I’ve been stuck in Shaw’s live-chat queue for 1 hour 30 minutes and counting (Queue Position 146—see screenshot) after already sitting on hold by phone. That’s two different channels, same radio silence. Is it Rogers/Shaw policy to burn customers’ time like this? Who’s covering the lost 90-plus minutes of my workday—and why should I keep paying for a service that can’t even field a support call in 2025? I need a real human, not another link. Fix this.

I think @Shawhelp has the worst customer service. Period. Literally takes hours to reach someone. How is this even acceptable in 2025? Never recommending @ShawInfo or @Rogers to anyone. @CRTCeng @CBCNews @CTVNews #CustomerServiceFail #ShawSucks #RogersOutage #ShawProblems

@AkulaSachin That said, we appreciate your feedback as we're always working on ways to improve the customer experience and I will share your feedback with our internal teams. 2/3 -Anthony P.