@O2 I can never get through to speak to anyone online. My bill after this years increase (the highest of all phone companies) is ridiculous. I want to change to sim only or something cheaper, but I always get told that’s not an option I can only upgrade my phone. I don’t want to

@JadeNorth Hi Jade, sorry you're unable to make changes on your account, may I ask whether you are out of contract?

@O2 No but I have o2 refresh. However I don’t want a new phone. It’s more expensive and struggling to pay my bill as it is