@O2 honestly wish someone could explain to me, Me and my husband both got switch up on same day in August last year. He has been Able to switch up twice one in November and one in February but I lost my switch up in February and can't upgrade until July now 😡

@amybuchan1989 Hi there! We’re really sorry for the confusion here, we understand why that doesn’t seem right 😕 We’d really like to take a closer look at your specific account and see exactly what’s happened with your eligibility. Please send us a (cont) bit.ly/4uhNjlk twitter.com/messages/compo…

@O2 DM sent

@amybuchan1989 Hi, we hope you’re doing well. Thank you for bringing the Switch Up issue to our attention, and we sincerely apologise for any inconvenience caused. To ensure you receive the best possible support, we recommend visiting one of our local (cont) bit.ly/4uXifIO

@O2 I've already done that and they said Theirs nothing they can do

@amybuchan1989 Hi, we'd need to discuss this matter via direct message. We can't seem to find your previous direct message, could you please send another one again?

@O2 Message sent again