@O2 your customer service has been absolutely awful. I made a £200+ payment via your app to pay off my watch, and you allocated it to my airtime bill. I was on the phone to your rude team being passed around for over 40minutes, to be told they couldn’t reallocate my payment.

And they told me to file a chargeback with my bank that could take up to 180 days!! You make it intentionally impossible to leave. I am livid.

@O2 and when I connect to live chat, they tell me to call and then instantly disconnect! It’s a JOKE.

@lizzyxetc Hi Lizzie, we're really sorry to hear this, and we'd like to investigate this for you. Please could you send us a DM? twitter.com/messages/compo…