Apollo

@danlan81 Hi Dan, We're sorry to hear about your issue and our team is here to help. Please contact our support team at support@apolloscooters.co and one of our agents will be glad to help you find a solution to your issue. Thanks!

@ApolloScooters I don't have a support ticket currently. The folding mechanism pins are just too weak of a metal and keep breaking, it's a common issue if you look on Reddit.

#Recall: Apollo Phantom scooter bolt can come loose and separate, posing a fall and injury hazard. CONTACT: 1 833 693 3468 or support@apolloscooters.co to get a replacement bolt.

@danlan81 Hi Dan, We're sorry to hear that your experience has not been satisfactory. If you can confirm your order number, we'd certainly be glad to follow up on your support ticket. Thanks!

@ApolloScooters The exact same problem happens to Apollo Explore scooters - 2 pins broken so far on mine with many other Reddit users reporting the same issue. This seems to be an issue with many Apollo scooters.

@DevinHTraining Hi Devin, We're sorry to hear about your issue and we're here to help. We recommend booking a live video call with one of our techs at: widget-hosts.mavenoid.com/apollo-video-s… They will be glad to help you diagnose and resolve your issue. Thanks!

@ApolloScooters My scooter stopped working suddenly, no power. It doesn’t have but maybe 400 miles on it. Is there a customer service #? I sent an email but wasn’t sure if there was a way to contact someone so I can figure out what part or parts I need to order to fix it.

@iamalexhall @FantasticMsFox_ Hi Alex, Thanks for your comment. We ship spare parts out of our Montreal warehouse and we are currently coordinating with UPS to get a replacement printer as soon as possible. However, our scooters are shipped from other locations which are not affected by this issue.

@FantasticMsFox_ @ApolloScooters Same situation. Except they told me all orders are delayed due to their ‘printer’ being out of order so they can’t print label. All I hear are excuses

@ApolloScooters Ordered a replacement battery for my Explore Aug 30th. Confirmation email stated it would be "shipped within the next 24 business hours". Over 48 hours and status is still just "confirmed". I need tracking information, please...

@_Moonwaterz_ Hi @_Moonwaterz_, For more information, please reach out to our support team via email or go to: apolloscooters.co/pages/apollo-p…

@FantasticMsFox_ Hi @FantasticMsFox_, Please contact our support team at support@apolloscooters.co as one of agents will be glad to follow up on the status of your order. Thanks!

@narcoticghozt Hi Manuel, To get more information about your specific unit, please reach out to our dedicated Early Access Team at probeta@apolloscooters.co. Our Early Access Team members will have more information regarding your specific unit's ETA. Thanks!

@ApolloScooters want some info and when I'll be able to pick up my pro. Part of the beta team and August is almost over. Just curious for an update

@TRexxin Hi Fernando, We're sorry to hear that your experience has not been satisfactory. We've escalated your support ticket to our tech team and one of our agents will be reaching out soon. Thanks!

@ApolloScooters is by far the worst company I have given my money to. Their customer service is horrible and do not care about existing customers, just making more. Do not buy from them.

@Dygear Hi Mark, Congrats on the City Pro! You will need to set the top speed on the basic settings, not the advanced settings. When connected to the scooters, click the 3 dots on the dashboard. Then click on the gear Icon Then click on ''Top Speed-Limit'' Then press on ''Save''

@ApolloScooters So I got my City Pro 2023 today. After reading the manual, I cannot find where to change the top speed. The advanced settings still read 12mph / 20kph.

@TommyEurope Hi @TommyEurope, We're sorry to hear about your issue regarding your unit's battery, which can be caused by a number of factors. While your unit has been out of coverage for 7 months now, we still want to help by offering a discount for a replacement battery. Thanks!

This post is for a product alert, specifically @ApolloScooters❌DO NOT PURCHASE❌ I've recommended this scooter brand to some, but following a LEMON battery & no help from their 'A-team' as they call it, I STRONGLY advise you to do your homework, b4 wasting thousands of dollars

@apple__jews Hi MDM, We're sorry to hear about your issue and we're here to help. Please contact our support team at support@apolloscooters.co for a replacement. We also highly advise you to check your tire PSI before ride. Tires can lose air pressure during storage and this can cause flats.

@belcurielh Hi Bel, We're sorry to hear about your issue and we're here to help. Could you please confirm your order number so we can follow up on your ticket? Thanks.

@Matsac92 Hi Matt, We're sorry to hear about your issue and we're here to help. Could you please confirm your order number so we can follow up on your ticket? Thanks. -Apollo Social Team

@ApolloScooters Don’t get thier scooters. Mine broke mid ride and nearly killed me in traffic. They refuse to refund me. It’s a cheaply made death trap.

From brake disc to hydraulic, drum brakes and regenerative braking, we’ll give you the lowdown on all the different types of brakes available.This video will give you a whole new level of understanding of the braking systems that keep you safe on the road. bit.ly/3Y58FT8

@ajay9470 Hi Ajay, Thank you for your response. We've found your ticket and we've escalated it to management. Please expect one of the leaders on our team to reach out to you tomorrow. Thank you for your patience and we will be in touch soon.

@ApolloScooters Hi, my order number is # US29689. I have separately also contacted your support and they said it has been escalated to the technical team. But I haven't heard back from them yet

Hey @ApolloScooters, my phantom's stem bolts just snapped and I almost fell face first! Are you going to do anything about this? reddit.com/r/ApolloScoote…

@1bigufcfan Hi @1bigufcfan, These upgrades are a way for us to bring tech and features suggested by our community to our current Phantom owners- without the need to buy a new scooter! If you have more questions, please don't hesitate to send us an email at support@apolloscooters.co :)

@Mr_Balsamico_ Hi @@Mr_Balsamico_, We're sorry to hear about your issue and we're here to help. Are you using an Android phone? If so, you ca use this guide on our community group to fix this: facebook.com/groups/rideapo…

Join Eloi, as he takes you on a journey to CES in Las Vegas - the world’s largest consumer technology trade show. See for yourself what’s driving the future of technology and let us know in the comments which innovations blew your mind! bit.ly/3JebEVe