Blue KC

@nepatriotstalk1 Hello, thank you for bringing this to our attention. We'd like to connect you with someone who can help. Please email your full name, member ID, and contact information to socialmedia@bluekc.com to get in touch with a customer escalation team member. Thanks.

@BlueKC is absolutely horrible!! Prescription prices are high and they won’t cover medication that your Dr. prescribes because they would rather see you suffer.

@FHockeymomfit Hello, thank you for bringing this to our attention. We'd like to connect you with a member of our executive escalation team to look into this further. Can you please share your full name, member ID, and contact information with us via email at socialmedia@bluekc.com? Thank you.

Still waiting for @bluekc to approve the Dexcom

@FHockeymomfit Hello, thank you for bringing this to our attention. We'd like to connect you with a member of our executive escalation team to look into this further. Can you please share your full name, member ID, and contact information with us via email at socialmedia@bluekc.com? Thank you.

Still waiting for @bluekc to approve the Dexcom

@Jackcal44 Hi Jack, thank you for bringing this to our attention. We'd like to connect you with a member of our executive escalation team. Can you please send us your full name, member ID number, and contact info via email at socialmedia@bluekc.com so we can get in touch? Thanks.

@BlueKC You SUCK! I found a provider that cared so naturally you removed her from my network? I pay you a buttload of money EVERY month. About 1/3 of my take home pay and you do this kind of shit? I already have NO coverage out of town! You’re a bunch of greedy a-holes!

@FHockeymomfit Hello, thank you for bringing this to our attention. We'd like to connect you with a member of our executive escalation team to look into this further. Can you please share your full name, member ID, and contact information with us via email at socialmedia@bluekc.com? Thank you.

I should have looked into @BlueKC before switching. Apparently, they like their diabetics to be without CGMs and the medicines they need to keep them alive.

@BearWithMS Hi Sherri, thank you for bringing this to our attention. We'd like to connect you with a member of our executive escalation team to look into it. Please send your full name, member ID, and contact info to us via email at socialmedia@bluekc.com so we can get in touch. Thanks.

As a patient, I should not be forced into bankruptcy by the hospital's error. The hospital should write this amount off and better train its staff to obtain insurance authorizations in a timely manner. End

A 🧵. @BarnesJewish my insurance policy with @BlueKC states that authorizations for hospital admissions must be done BEFORE admission. I was admitted on March 18. You didn’t request authorization until March 19. The stay was denied on March 21 — the day after I went home. /1

@KaiMADAOZen Thank you for bringing this to our attention. We’d like to connect you with someone who can help. Please email your full name, member ID, and contact information to us at socialmedia@bluekc.com so we can reach out. Thank you.

The Internet was supposed to free us. Instead it's just given us more garbage. @BlueKC you're sucking my life from me one minute at a time with your broken, ineffective website and login. AND I'M PAYING YOU LOTS OF MY SALARY FOR THIS GARBAGE I WANT MY MONEY BACK

@rdmarie94 Hi Marie, we never received an email to the address we mentioned above. Can you please try sending it again and we will happily connect you with a team member? Thank you.

@BlueKC Is there any reason I would not receive a response from your customer service after 4 days?

@BlueKC thanks for dropping a medicine that has practically saved my life. Insurance companies make me sick, literally and metaphorically (haha)

@rdmarie94 We understand your frustration. We would still appreciate the opportunity to learn more given the effects you state the decision has on your and others' health. Please send your name/member ID and contact info to socialmedia@bluekc.com if you are open to help. Thank you.

@BlueKC Yeah I already reached out and was told nothing could be done. A panel of people already decided to boot this medicine for myself and thousands of other people in 2025 because it’s too pricey. I’m just a statistic to them. Extremely upsetting

@akglenn714 Hi Anita, thanks for bringing this to our attention. We'd like to connect you with a member of our customer escalation team. Can you please send us your member ID and contact information via email at socialmedia@bluekc.com? Thank you!

Would someone please help me understand why in the world my insurance company (@BlueKC )would deny my prescription for a CGM (both FreeStyle Libre 3 and Dexcom) saying its not medically necessary to help manage my Type 2 diabetes? Insurance cos are frauds!

@HaleyDeanna173 Hi Haley, thank you for bringing this to our attention. Can you please send your member ID, full name, and contact information to us at socialmedia@bluekc.com? We’ll get you connected with someone who can help.

@BlueKC why can’t I log in, I’ve been trying to pay my plan all day and keep getting this. Would have been nice to get a email if you were going down for maintenance. I’ve tried on my computer and phone and keep getting this.

@Foxiswoke Hi Tim, thank you for bringing this to our attention. To assist we'll need a little more information. Can you please email your employer group ID and HR contact information to us at socialmedia@bluekc.com? Thank you.

Now’s a great time to take stock of your health precautions. Before the holidays begin in earnest, make sure you’ve ordered your free COVID-19 tests and gotten your flu shot – it’s free for most Blue KC members when you visit an in-network provider. More info: bluekc.com/blog/well-said…

@kelcwhitehead Hello, thank you for brining this to our attention. We'd like to connect you with a member of our customer escalation team to learn more and reach a resolution. Can you please email your name, member ID, and contact information to us securely at socialmedia@bluekc.com? Thank you.

When I die from going into a diabetic coma, someone make sure my family sues @BlueKC for refusing to give at for my medication coverage. I’m on week 3 without meds and this is absolutely unacceptable and disgusting!

@kansasdiaspora Hi Lee, thank you for bringing this to our attention. We'd like to connect you with a customer escalation representative to learn more. Can you please email your member ID and contact information to us securely at socialmedia@bluekc.com. Thank you.

@TrashyTiffany Glad to hear it! Please let us know if you experience any more problems. Thank you.

@BlueKC Nope it’s working!

@BlueKC your website isn’t working after the login portal.

@malynda Hello, thank you for bringing this to our attention. If you'd like to be connected with a customer escalation representative, please send your full name, member ID, and contact information to socialmedia@bluekc.com. Thank you.

@CRELeasingLawTX Hello, thank you for bringing this issue to our attention. Would you please send your full name, member ID, and contact information to socialmedia@bluekc.com so we can connect you with a customer escalation representative? Thank you.

Obviously my pharmacy could also use upgrading but that’s not the point. Pre-authorizations should be processed immediately. And FWIW my @BlueKC preapproval kicked back at the beginning of last year as well & then “expired” less than one year into the preapproval & I had to get it again. I know they want me to take the generic but I simply cannot tolerate it, sry folks

Well @BlueKC has messed up a pre-authorization for me pretty badly. I handled it immediately when I got the notification in Nov/Dec that the drug “wouldn’t be covered” (I had to call to learn it *would be covered* if I got the usual name-brand preapproval). So I got the approval ahead of time. Approval didn’t process at Walgreens. Had to call Walgreens (always a pleasure 🥴), only to learn the preapproval wasn’t showing up. Then had to call BlueKC (again). Girl transferred me to the wrong dept; needed to be transferred back but the dept I need is “now closed” despite being advertised as open for almost 2 more hours today. Tried calling on my own, same issue. Now I may have to wait until Monday, & this medicine is only shipped 2x/week to my pharmacy. 🫡 Hoping someone can assist tonight or tomorrow, but not optimistic.

@jon__lane @Walgreens Hi Jon, thank you for bringing this issue to our attention. Could you please send your member ID and contact information to socialmedia@bluekc.com so we can connect you with someone who can help? Thank you.

All of this could have been avoided if @BlueKC had notified at the very least. Shoutout to @Walgreens staff who have been super helpful.

Just a wonderful way to start the holidays not knowing if I will have the medicine necessary to keep my transplant alive. At least I can always sacrifice financial stability to stay alive due to @BlueKC Fucking me over this holiday season.