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Delta
@Delta
100 years connecting you to the world—share your journey with #Delta. For support: https://t.co/6dxxeNWg4z
Global Beigetreten Mayıs 2007
32K Folgt1.6M Follower

@RobertMSterling moments like this are a reminder of the kind of people who wear our Delta wings every day. Appreciate you taking the time to share this story ✈️
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I just had the craziest experience at the airport.
We are about to board a flight to Atlanta when the pilot from the incoming plane walks out of the jetway. Guy is probably late 50s, salt and pepper hair, military look. The kind of pilot you instantly feel good about seeing on your flight.
Pilot walks over to the counter, gets on the PA system, and starts addressing everyone. “Folks, I’ve been doing this a long time. Flying one of these jets is easy. The hard part is looking at 130 people and telling them their flight is going to be delayed.”
Audible groans throughout the boarding gate. Most people here are flying to Atlanta as a layover before another flight. 130 people just had their day become a complete mess.
The pilot goes on. “I get it, trust me. But here’s the deal: During our landing, we had a small mechanical issue. I’m not your pilot for the next leg, but I don’t feel confident the jet’s safe to fly until we have a mechanical team look it over, and I don’t feel comfortable asking the next pilots to fly you guys until we get confirmation.”
He points at the agents next to him behind the counter: “Now, none of this is the agents’ fault. Please be kind to them. I’m the one who made this decision, not them, so any inconvenience you experience is my fault. Just please know that I don’t do this lightly, and I’m only doing it because I believe it’s in the best interests of everyone’s safety.”
Now this is where the story gets crazy. The pilot puts the microphone down, grabs his suitcase, and all the people in the gate…
Start clapping.
I’m not joking, everyone starts clapping for the guy. 130 people who just had their travel plans ruined give an ovation to the guy who made the decision and delivered the message.
All because he addressed them with decency and transparency, took ownership of the decision, made it clear that it was necessary, and explained why it was in everyone’s best interest.
It’s honestly one of the best examples of strong communication—of strong leadership, for that matter—that I’ve seen in a long time.
@Delta, whoever your Atlanta to Wichita pilot was this morning, he’s one of the good ones. Please tell him the delayed passengers of flight 1637 appreciate what he did.

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If Spirit's shutdown affected your travel plans, we're here to help. We're offering reduced, nonrefundable rescue fares for the next five days across domestic routes (nonstop and one-stop via our hubs) and routes between the U.S. & Latin America. Learn more: dl.aero/6010vJskE
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After redefining premium travel, we’re raising the bar again – coming soon on our new A350-1000s. The only U.S. airline flying them.
This means:
💺 all-new Delta One suites with 3+ inch longer beds
📺 our largest screens yet (24” in Delta One)
🔌 outlets and Bluetooth at every seat
🍹a refreshment station for snacks and drinks
😌 and more room to stretch in every cabin
But that’s not all. More of our fleet are getting a glow up, starting with the A330s. All part of how we’re investing in a better experience for you ✈️
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Sky-high connectivity is getting an upgrade ✈️📶
We’re teaming up with @Amazonleo to bring its advanced satellite technology on board, powering even more fast, personalized Delta Sync Wi-Fi and seatback experiences from gate to gate. Starting 2028. dl.aero/6018QIHEy
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An update on TSA: Most Delta hubs have reasonable wait times.
If you’re traveling through ATL, LGA or JFK, we still recommend arriving earlier than usual. Where possible, continue to check your departure airport’s website for the latest. news.delta.com/reasonable-tsa…
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Delta will automatically rebook customers affected by the LGA closure. Flexible options are available for customers traveling to, from or through JFK, LGA, EWR and HPN: dl.aero/6019QsZVL. Check flight status or adjust your travel at the Delta app or dl.aero/6010QsZV0.
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Severe weather on March 16 will likely disrupt travel across Eastern North America. If you're traveling through the area, we have flexible options for you to adjust your flights in the Delta app or at delta.com delta.com/us/en/advisori…
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Which boarding pass are you scanning first? ✈️ Discover them all with Crunchyroll on @Delta seatbacks.

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Winter weather at Delta's MSP hub & in the Midwest may impact travel through March 15. If you're traveling through the area, explore flexible options & change your flight in the Delta app or Delta.com delta.com/us/en/advisori…
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Delta is adjusting flight schedules on the East Coast due to Winter Storm Hernando. We encourage customers scheduled to fly through an impacted airport to rebook your travel to begin after the storm at no charge in the Delta app or at delta.com dl.aero/6017QXS3L.
As always, your safety and comfort remain our top priorities.
Learn more: dl.aero/6018QkRxw
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We’re closely monitoring Winter Storm Hernando that will impact travel on the East Coast starting Sunday. If you’re scheduled to fly through an impacted airport, we encourage you to take advantage of our flexible options dl.aero/6017QXS3L and move your flight before or after the storm to help keep your plans on track.
You can update your trip in the Delta app or on delta.com. Your safety and comfort remain our top priorities.
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